All reviews

Rating Breakdown

  • 5
    93% (249 ratings)
  • 4
    4% (12 ratings)
  • 3
    1% (3 ratings)
  • 2
    0% (1 ratings)
  • 1
    1% (3 ratings)

Reviews with Text

  • 96% (256)
Review RSS Feed Review RSS Feed

5 / 5 Share

May 17, 2022

Your team is great! My issue was resolved quickly and I would recommend it to everyone around me!!!๏ผ

Store

Fomoloo

Using app

9 months

Total reviews

5

Average rating

5.0

Developer Reply

You're Sharp! ๐Ÿ‘Š Thankssss legend for the review. Our support team truly appreciates when users like you have a great experience with Facebook Messenger - Live Chat.

5 / 5 Share

May 17, 2022

thank you very much.Joy help me to solve my shopify's chat problem. thank you very much.Joy help me to solve my shopify's chat problem.

Using app

4 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for your 5-star review! We will share this with the whole team to let them know to keep up the amazing work. Cheers from Joy. ๐Ÿฅ‚

5 / 5 Share

May 9, 2022

I used this app in our company website and it's really nice and easy to use the app is very good because it helps to communicate with our customer. Highly recommended to every shopify store :) Special thanks to Ms. Joy from the support, very kind and she help me with my problem. 10/10 for the support team <3

Store

Radico

Using app

21 days

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for the fantastic review. We're thrilled to hear you're enjoying our Facebook Messenger - Live Chat. Joy is one of our support team's superstars, and we're thrilled that she was able to help you. We'll make sure to forward your warm remarks to Joy, who we're sure will be ecstatic to read them. Thank you for taking the time to write this review and share it with the Shopify community! Omega Facebook Messenger - Live Chat support team

5 / 5 Share

May 6, 2022

Superb Customer Support, Carlos was able to help me resolve my issue and was very knowledgeable about my request.

Using app

7 months

Total reviews

1

Average rating

5.0

Developer Reply

We're thrilled to hear that you find our app amazing and easy to use. ๐Ÿคฉ We appreciate you taking the time to leave this lovely review; that encourages us to keep working hard to offer good quality products.โฃ๏ธ ๐Ÿ’• ๐Ÿ’ž Feel free to reach out any time if you have any questions or if we can help along the way. ๐Ÿ™Œ ๐Ÿ™Œ ๐Ÿ™Œ Best wishes, Carlos

4 / 5 Share

May 5, 2022

Diego was an excellent support team member. He helped me set it up exactly as we needed! We are excited that this app offers both live chat and the away message to collect emails for follow-up.

Using app

About 5 hours

Total reviews

4

Average rating

4.8

Developer Reply

Thanks for taking the time to leave us feedback! We really appreciate it. We would love to hear more about your experience, so that we can use your valuable feedback to deliver an even better experience next time. Please reach out to us via live chat or email at [email protected] with any further comments or suggestions you wish to share. Again, thank you for taking the time to review our app!

5 / 5 Share

May 5, 2022

Joyce was very helpful in fixing an issue to use the chat bubble feature. Everything works fine. Thanks a lot!

Using app

About 2 months

Total reviews

3

Average rating

5.0

Developer Reply

Yeyew!!!! Thanks, heaps for the feedback! Time to connect with your customer browsing your store. ๐ŸคŸ ๐Ÿค˜ ๐Ÿค™

5 / 5 Share

May 4, 2022

The app works great and so does the support team! Joyce Helped me with an issue I had regarding the chat bubble showing up and solved it within minutes.

Using app

8 months

Total reviews

1

Average rating

5.0

Developer Reply

You're a smart cookie.๐Ÿช Thanks a lot for your kind words to our team. Joyce is on the nine clouds after reading your review. ๐Ÿค—๐Ÿฅฐ

5 / 5 Share

April 29, 2022

Wonderful customer service provided by Malak and Joy. Amazing team and app. I would 100% recommend that others use this.

Using app

Over 1 year

Total reviews

7

Average rating

4.4

Developer Reply

Woww! Thatโ€™s so great to hear your feedback. I made sure that Malak & Joy got the recognition they deserved. They were very happy to read your review. Hope to see you again! ๐Ÿฅฐ

5 / 5 Share

April 27, 2022

App is super simple. Personally feel like it helps with conversions as you can have constant access to chats via facebook. People check facebook messages over emails in my opinion. If you don't have a 24/7 support team - highly recommend Can be a bit clunky here and there but super easy to troubleshoot. More features, eg. linking to orders for automatic tracking could be helpful

Using app

Over 1 year

Total reviews

3

Average rating

5.0

Developer Reply

Thank you for leaving this thoughtful review! Thank you for taking the time to share this review with us and the community! We're always looking for ways to improve our service, and your feedback is a valuable part of that process. Omega Facebook Messenger - Live Chat support team

5 / 5 Share

April 20, 2022

The chat bobble disappeared from our web page. But Joy helped me to sort it out very quickly. Nice app and thank you Joy.

Using app

9 months

Total reviews

7

Average rating

5.0

Developer Reply

Thank you so much for this 5-star review. We appreciate you being a customer and helping to share the word about us. Weโ€™re here for you anytime. Cheers from Joy!

5 / 5 Share

April 20, 2022

Encounter some issue, no clue about it. Joyce came, she heard, she saw and she resolved my issue in a swift. Really awesome feeling. Thanks a million Joyce!!

Using app

4 months

Total reviews

13

Average rating

4.8

Developer Reply

Weโ€™re pleased that Joyce was able to provide you with exceptional service! We sincerely thank you for taking the time to share your thoughts with us. ๐ŸŒป ๐ŸŒž

5 / 5 Share

April 19, 2022

The team and Joyce are really helpful and help me to setup all of my facebook message app, and now it works perfectly.

Using app

Over 1 year

Total reviews

2

Average rating

5.0

Developer Reply

Wowowwww youโ€™re a PEACH ๐Ÿ‘ ! Thanks for your amazing review ๐Ÿค— Joyce is on cloud nine ๐Ÿฅฐ Hope for nothing but your businessโ€™s growth ๐Ÿ”ฅ๐Ÿš€ _Cheers from Joyce_ ๐Ÿฅฐ

5 / 5 Share

April 18, 2022

Great app and really good service when I needed help!! The logo looks professional on every device. - Crochetmilie

Using app

7 months

Total reviews

19

Average rating

5.0

Developer Reply

Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing the Omega Facebook Messenger - Live Chat app. We look forward to serving you for many years to come!

5 / 5 Share

April 18, 2022

Good product is worthy of sincere reviews from consumers, if there is something I need to add WhatsApp and chat windows to open other social media features, my other 6 sites use this chat feature, and I will change to an annual plan

Store

LayCol

Using app

4 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your time to leave this review. We appreciate the chance to support our customers with excellent experiences so your feedback is such a great motivation for us to provide outstanding services!

5 / 5 Share

April 18, 2022

Excellent service! I am satisfied. Apps work great. Recommend with confidence. I've been working with them for 3 years. Thank you team Omega

Using app

About 12 hours

Total reviews

7

Average rating

4.4

Developer Reply

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. Weโ€™re here for you anytime.

5 / 5 Share

April 18, 2022

I like this app very much! The customer service staff solved my problem quickly, highly recommend!!!!

Using app

7 months

Total reviews

1

Average rating

5.0

Developer Reply

You're Sharp! ๐Ÿ‘Š Thankssss the legend for the review. Our support team truly appreciates when users like you have a great experience with Facebook Messenger - Live Chat.

5 / 5 Share

April 13, 2022

Great app which works really well and just what I was looking for. I was having problems trying to set it up as I'm not that good with technology but I chatted with the support team and Joy was so helpful, even to the point where she did it for me. Thank you.

Using app

41 minutes

Total reviews

11

Average rating

5.0

Developer Reply

Thanks for leaving our business a 5-star rating, it's truly appreciated! ๐Ÿ’™ ๐Ÿ’œ You made our day brighter ๐ŸŒž๐ŸŒž๐ŸŒž Cheers from Joy!

5 / 5 Share

April 11, 2022

We just started using this app on our website. It's a nice addition. We had a few questions and the team responded to them in a quick matter

Using app

1 day

Total reviews

6

Average rating

5.0

Developer Reply

You rock Magic Resin USA! Thanks for your amazing review ๐Ÿค— our customer support team was doing cartwheels after reading your review of their work๐Ÿฅฐ Hope for nothing but your businessโ€™s growth ๐Ÿ”ฅ๐Ÿš€

4 / 5 Share

April 7, 2022

I just installed it. but was very easy to install and chat assistance was ready to help upon installation which was super helpful.

Using app

About 5 hours

Total reviews

2

Average rating

4.5

Developer Reply

Thanks for taking the time to leave us feedback! We really appreciate it. We would love to hear more about your experience so that we can use your valuable feedback to deliver an even better experience next time. Please reach out to us via live chat or email at [email protected] with any further comments or suggestions you wish to share. Again, thank you for taking the time to review our app!

5 / 5 Share

April 7, 2022

This app truly help us with our customers. Also, the chat support team if there are technical issues are very helpful and provide the quickest resolution.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for your 5-star review! We will share this with the whole team to let them know to keep up the amazing work! ๐Ÿป ๐Ÿป ๐Ÿป