Facebook Chat Box ‑ Chatbot
Live chat with customers through Facebook Messenger.
Rating
4.4
feedback
505
chart
#10,182
All reviews
Rating Breakdown
Review RSS Feed
Jan. 27, 2023
after playing around with the app settings it is not showing up on my page. www.jjzdesignz.com.au.
Thanks for your review. Do you turn on app embed in theme? Please read this instruction https://autoketing.freshdesk.com/support/solutions/articles/42000081459-how-to-set-up-facebook-chat-box-marketing- We will contact you to support further.
Dec. 30, 2022
App works great. The facebook live chat looks great in custom color. Service are very helpful and looking to fix issues. Very satisfied
We love your feedback. It was a privilege serving you. It’s all that we ever want from our valued merchants. Hope that our app can help your business a lot. Should we miss anything or if you have other concern that you'd need some help with, please advise. Best Regards,
Sept. 24, 2022
App doesnt work on my store and no one is around to help me because of the time difference. Needs to have more people working for the app so you can help people in other countries who want to use it.
We are very sorry for the inconvenience. We will support you as soon as possible. The difference in timezone affects the speed of response. I will contact you after our tech finds out the error. Please keep our app being installed. Thanks a lot
Aug. 9, 2022
Very prompt and kind customer help, fairly easy setup, simple user interface keeps it easy for users.
Your review makes our day. Thanks for your review. We feel glad when knowing that you're satisfied with our app. Please email or chat with us if you have any questions. We're ready to help you as soon as possible. Thanks
May 29, 2022
I used this app to help me set up my first chatbot. I love the way that each section suggests what to do and helps me along. Thanks for such a great app!
Thanks for your review. We try our best to support merchants. It'd be great that you like our app. Please contact us if you have any questions. We're ready to help you. Sincerely
March 8, 2022
I use it for a long time, it is a nice app. I like it. 11111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111
We love your feedback. It was a privilege serving you. It’s all that we ever want from our valued merchants. Hope that our app can help your business a lot. Should we miss anything or if you have other concern that you'd need some help with, please advise. Best Regards,
Feb. 28, 2022
Works well as expected and on top of that, it's free. However, the icon jumps a bit after page reload, but I see this happens in other apps too, wondering if this can be improved.
Thanks for your feedback. Our team will try to improve the app. Please contact us if you have any questions. We're pleased to support you.
July 16, 2021
Works very well, hope this stays for free! I am using it now directly with facebook business manager.
Your review makes our day. Thanks for your review. We feel glad when knowing that you're satisfied with our app. Please email or chat with us if you have any questions. We're ready to help you as soon as possible. Thanks
July 9, 2021
This is absolutely a banger! Love how simple the system is for set up, with all the clear guidance. Gonna keep using this app regardless, thank you so much!
Thanks for your feedback. We're very happy when hearing that you're satisfied with our app. Please email us or start a live chat if you have any issues with the app. Best regards,
June 2, 2021
I think its great, easy to install and intuitive to use, it allows me to answer customer questions quickly whereever I am.
Our team is very glad that you spend your time rating our app. Your feedback makes our day. We're always ready to support you as you have any problems with our app. Please feel free to chat with us. Sincerely, Autoketing team Regards,
April 9, 2021
Pretty Good App, been using it for some time, and it's worth keeping. It's easy to set up and gain more customer service. Sometimes it has some minor issues but it should be no problem. Been happy with this app so far.
We're very happy when receiving your review. It's our motivation to support you much more later. We always attempt to help you in the fastest way. Please contact us if you have any questions. Regards
Feb. 26, 2021
I've had this app for about a year and I was really happy for it. But recently, I think 1-2 months ago, they made an update which no longer allows me to choose the logo of the chatbox, and more importantly, it seems like it's causing my webshop to be running a script update in the background every 2-3 seconds, you can see it because the chatbox logo is jumping a bit. And because of this, none of the links on my webshop is working - only if I manually refresh the page on the browser. After deactivating the chatbox, my webpage now works normally again. I really recommend Autoketing to look into this problem/bug, and solve it. Because before the update, it worked well.
Dear Coach -Club, Thanks for leaving a review. Firstly, we really sorry for this problem. We updated a new version and fixed all problems on your website. If possible, please reinstall our app and allow us to serve you best. Thanks a lot!
Jan. 29, 2021
When i chatting with store, chat box being transparent and normal. It repeats when I push to space button every time. Probably this is a bug but I think you have to solve this problem. Have a nice day
Thanks for your feedback. Our developers will check this issue. Please contact us if you have any questions. Regards
Jan. 14, 2021
I am using this app for my business. Highly Recommended. For all of my other stores I am planning to use this app. Easy to use and user friendly! Thanks for keeping this app free. It really helps the Entrepreneurs all around the world.
Your review is our happiness and pleasure. Please contact us if you have any questions. We're willing to support you and help with settings. Thanks a lot
Dec. 22, 2020
This app is working exactly as I need it to. There is basically no delay in the message system, so I can quickly answer any questions that a customer may have quickly and conveniently by using Facebook Messenger.
Thank you for your review. We are very happy to hear that you are satisfied with our application. Email us or start a live chat if you have any issues with the app. Sincerely,
Dec. 7, 2020
I really like it，I really like it，With this APP, my work is more convenient, and the communication with customers is also much more convenient.
We're very pleased to hear your feedback. If you need any help, please contact us. We're willing to support you. Best regards Autoketing team
Nov. 23, 2020
This app stopped working for no reason after they have done an update. Normally, they should notify the users about any change.
We're sorry for the error. We check your store and the chat icon shows now. It's working. Please contact us if you have any questions Regards,
Nov. 17, 2020
This app is easy to connect and use. I really like this app and it help me so much. Vote for this app.
It's great to hear your feedback. We're very happy to serve merchants and bring value to their business. When you have any problems, please contact us. Regards
Nov. 15, 2020
Two minutes to set up, works perfectly, and best of all it was free so I can't complain . Thank you very much
Thanks for your review. We're glad to support your store. Please email or chat with us if you have any questions. Regards
Nov. 8, 2020
Easy to setup, great features! Very easy to interact with your costumers. Colors are configurable, so it fits in your shop perfectly
Your review is our happiness and pleasure. Please contact us if you have any questions. We're willing to support you and help with settings. Thanks a lot