Omega Facebook Pixel Meta Feed

Hello, thank you for taking the time to share your detailed and honest feedback. We want to offer our sincerest apologies for the profoundly frustrating experience you've had. The issues you described with the Meta Pixel integration and the resulting impact on your business are completely unacceptable, and we take full responsibility for the failure on our end. We also want to apologize for the quality of our communication. You deserved more transparency from us as we worked to diagnose the problem. Your case has highlighted a uniquely complex technical issue that has required an escalation beyond our standard support channels. To be transparent with you, we are still working to identify the root cause. We are fully committed to this investigation and to ensuring the stability and reliability of our app. We have reached out to you directly via the email associated with your account to establish a direct line of contact. We are dedicated to getting to the bottom of this. We want to assure you that we take product reliability and customer success as our most important responsibilities. We are grateful for feedback like this as it is essential for helping us build a more robust and dependable product. Sincerely, Kaylee - Customer Support Team Leader

Hi there, Thank you for taking the time to leave your feedback, and we are genuinely sorry for the frustrating experience you encountered. We sincerely apologize that our app did not meet your expectations or our own standards in this case. We take customer's feedback very seriously. Our support leadership has personally reviewed your case, and we have already reached out to you directly via email with a resolution. We are confident we can make this right and would be grateful for the opportunity to earn back your trust. If you haven't seen our email, please check your inbox or contact our support team at [email protected] Thank you again for your time. Regards, Kaylee

Hi there, We’re truly sorry for the frustration you experienced with the "feed" feature not working. I’m pleased to inform you that our team has identified and fixed the issue, and the feed should now be functioning properly. Our support team has reached out to you to assist in resolving this matter, but we haven’t received a response yet. Could you please reply to their message or contact us directly so we can ensure everything is working smoothly for you? We value your feedback and would love the opportunity to make things right. Please give our app another try, and feel free to reach out to our support team if you encounter any further issues or have any questions. Thank you for your patience and understanding. Best regards, Kaylee

Hi there, We’re sorry to hear you’re having trouble selecting a free plan. This may be because your current published products do not meet the requirements for our free option. Our support team has reached out to help resolve this issue. Could you please reply to their message or contact us directly with more details? We’re here to assist you and ensure you have a great experience. Thank you for your feedback! Best regards, Kaylee

Hi there, I'm truly sorry to hear about your experience with our app. We understand how vital reliable support and timely solutions are, especially when it comes to managing your Facebook Ads for your business. I apologize for the delays and unmet deadlines you've encountered. Our team is actively working to improve our support processes and resolve the issues affecting the app feature. Your feedback is invaluable in helping us make these necessary improvements. Please reach out to us directly at [email protected] so we can address your concerns personally and provide you with updates on our progress. We are committed to earning back your trust and ensuring that our app meets your business needs effectively. Thank you for bringing this to our attention and for your patience as we work to enhance our service. Best regards, Kaylee Customer Support Team Leader

Hi there, I'm truly sorry to hear about the difficulties you've experienced with our app not providing service. We understand how essential our service is to your needs, and it's disheartening to know that we've fallen short. Our technical team has identified and resolved the issue that caused the disruption, and I can assure you that our app is now fully operational. Additionally, we are implementing enhanced measures to prevent similar issues from occurring in the future, ensuring a more reliable experience for all our users. Your feedback is incredibly important to us, and I sincerely apologize for the frustration and inconvenience this situation has caused you. If you have any further concerns or need assistance with anything else, please don't hesitate to reach out. We are here to support you and ensure that your experience with our app is excellent moving forward. Thank you for giving us the opportunity to make things right. Best regards, Kaylee

Hi there, I am truly sorry to hear about the issues you encountered with our app being down. I understand how crucial our service is to your business, and it is disappointing to learn that we fell short of your expectations. Our technical team has worked diligently to identify and resolve the problem that caused the downtime, and I am pleased to inform you that the app is now fully operational. We are implementing additional steps to prevent similar issues from occurring in the future, ensuring a more reliable experience for all our users. I deeply appreciate your patience and understanding during this time. Thank you for giving us the opportunity to make things right. Best regards, Kaylee

We sincerely apologize for the negative experience you've had with our app. We understand your frustration with the slow support, feature updates, and persistent bugs, especially the recurring catalog update errors. We acknowledge these issues and want to assure you that our team is actively working to improve app performance and implement a proper update notification system. Your feedback is invaluable to us, and we appreciate you bringing these issues to our attention. We are committed to providing a better user experience and are taking steps to address these concerns as quickly as possible. We are sorry for any inconvenience this has caused.

Hi there, First of all, we want to express our deepest apologies for the negative experience you had with our app. Hearing that the app did not track all your events and that it caused frustration is something we take very seriously. Your feedback is incredibly valuable to us, and we truly appreciate that you took the time to share it — even when it wasn’t a positive one. At Omega, our goal has always been to provide a reliable, accurate, and seamless tracking experience for every store. Clearly, we fell short in your case, and we sincerely regret any inconvenience this caused. We never want our users to feel unsupported or disappointed. To address this as quickly and carefully as possible, we have already sent you a direct email with detailed steps and options to fix this issue. If you could please check your inbox and reply when convenient, our dedicated support team will prioritize your case and work closely with you to resolve the problem. We want to ensure that the app performs the way it was designed to — helping your business track every important event without missing a beat. Thank you again for your honest feedback. It not only helps us improve our service but also gives us the opportunity to regain your trust. We would truly appreciate another chance to make things right and deliver the experience you expected when you first chose our app.

Hi, We're really sorry for the inconvenience you’ve experienced, and thank you for taking the time to share such detailed feedback 🙏. We completely understand how frustrating this process can be, and we take your concerns very seriously. Over the past 3 days, our support and technical team have been in close contact to follow up on your case and clarify every step. We genuinely hope that has helped bring more context to the situation. Regarding the setup, we want to explain that having both our app and the Facebook & Instagram app enabled for pixel tracking can lead to data conflicts, such as event overriding or duplicate reports. That’s why we recommended turning off the Facebook app’s data sharing feature — not removing the entire app. This way, you can still manage your product catalog and use product tagging, while allowing only one source to handle pixel data for accuracy. We understand it may seem like the data isn’t showing much at first, but please be assured: Meta is receiving tracking data continuously from our app based on your store traffic. It may take a few days for Events Manager to update and reflect new signals (like Event Match Quality and Deduplication), especially after changes in data sources. Please feel free to keep monitoring your data, and don’t hesitate to get in touch if you need further support. Our technical team is still keeping an eye on your case, and we're here to help anytime 💪 Thank you again for your patience and for giving us the opportunity to support your business.

Hi there, We're truly sorry for the inconvenience you’ve experienced and appreciate you sharing this feedback. We understand how frustrating it can be when documentation doesn't match expectations, and we apologize for any confusion caused. We’ve reached out to you directly to offer personal support and to clarify the specific features you mentioned. Our team is actively assisting with your concerns, and we genuinely hope we can turn this around and improve your experience with our app. Thank you again for your review— it helps us get better.

Hi there, Thank you for your review and for bringing this to our attention. We’re truly sorry for the confusion and frustration this situation has caused. It seems there may have been a misunderstanding during the support interaction. The suggestion to uninstall may have been referring to a different app that could be causing duplicate tracking, which often happens when multiple tracking apps are installed at the same time. It was definitely not our intention to dismiss your concerns. We’ve followed up with you directly via email to provide more personalized support and clarify everything properly. We sincerely hope you’ll give us another opportunity to assist and resolve this for you. Thanks again for your patience.

Hi, We are truly sorry for the frustration and losses this situation caused you. There’s no excuse for the delays and miscommunication you experienced, and we deeply regret not providing the level of support you deserved. We should have been more transparent and proactive in resolving the issue, and we take full responsibility for that. Though we understand you’ve already uninstalled Omega, we genuinely appreciate the time you took to share this feedback. It’s a hard but necessary reminder for us to improve—especially in handling critical issues with honesty and urgency. Our Dev team was actually checking your case this morning and realized that you had already uninstalled the app. We truly regret missing the chance to resolve things in time. If you ever decide to give Omega another try, we would love the opportunity to support you again and make your case our top priority to ensure everything runs smoothly. Until then, we sincerely wish you success in your business, and if there’s anything we can do to make up for this experience, please don’t hesitate to let us know. With our deepest apologies, The Omega Support team

Hi, We’re truly sorry to hear that your experience with our app has not met your expectations. Your feedback is incredibly valuable to us, and we never want our users to feel frustrated or unsupported. We understand how important accuracy, reliability, and ease of use are, and we take concerns like yours very seriously. Our team is always working to improve, and we’d love the opportunity to learn more about the specific issues you encountered so we can address them properly. Our support agent has already reached out via email to offer priority assistance. Please don’t hesitate to reply—we genuinely want to help resolve any concerns and make things right for you. Thank you for sharing your experience, and we hope to have the chance to turn things around.

Hello, We're truly sorry to hear about the challenges you've encountered with our app. Our support team has reached out to you and is ready to assist in resolving these issues as quickly as possible. We understand how important it is for your campaigns to run smoothly and are committed to clarify all your concerns. Thank you for bringing this to our attention, and we hope to turn your experience around soon. Best regards, Kaylee from Omega Team

Hi there! Thank you for sharing your experience with us. We’re truly sorry for any inconvenience caused by the delay in responding to your support request. Although our technical team was not always available during the holiday, we do have agents on standby to assist in a limited capacity. We take your concerns seriously, and we sincerely apologize that this did not meet your expectations—especially given our app’s price and your need for timely support. We’re committed to improving our service and resolving your issue as quickly as possible. Please feel free to reach out again if there’s anything else we can do to help. We truly appreciate your patience and thank you for giving us the chance to make things right.

Hi there, We’re truly sorry to hear about your disappointment and want to assure you that your feedback is taken seriously. Our goal is always to provide a reliable solution and transparent support, and we regret that your experience did not reflect that. To clarify, Meta’s Event Manager is primarily designed to check if events are sent in real-time—it does not verify whether test events are correctly processed or attributed. This can sometimes cause confusion when testing. A more reliable way to check if your pixel is collecting events correctly is through our in-app reports. Once real user interactions occur (after removing any test code), the data should appear in Event Manager’s overview tab. We understand how important accurate tracking is for your business, and we truly want to help resolve this for you. Please allow us the opportunity to work through this with you. You can reply to our previous email, reach out via our 24/7 live chat, or contact us at [email protected]. We’re more than happy to assist you and ensure you get the best possible experience with our app.

Hi! Thank you for sharing your experience with our app. We're sorry to hear that it did not meet your expectations. We genuinely strive to provide a seamless experience for all our users and regret any inconvenience caused. The issue you mentioned regarding the "additional details" section is uncommon, and we deeply apologize if it caused any disruption. Our support team is always here to guide you through fixing this manually or addressing any lingering concerns. We would love the opportunity to assist you further and make this right. Please feel free to contact us at [email protected] or our 24/7 live chat channel. Your feedback is invaluable in helping us improve, and we truly appreciate your understanding.

Hello there, Thank you for bringing this to our attention, and we apologize for the inconvenience you experienced. We’re pleased to inform you that we have identified and fixed the issue preventing the app from opening. If you continue to encounter problems or have further feedback, please contact our support team at [email protected]. We appreciate your patience and understanding and hope you enjoy using our app! Best regards, Kaylee

Hi, Thank you for taking the time to share your feedback with us. We deeply apologize for any inconvenience and frustration this situation has caused you. We would like to explain that the $8.99 pricing was established in 2021 and has been honored for our existing users. However, our pricing plan for 2024 has changed, and it applies to new users or those who opt to change their plan in the Pricing section of the app. It appears that you may have been affected by this update inadvertently. We fully understand how unexpected changes in pricing can be upsetting and disruptive. Please know that our primary goal is to provide the best possible support and experience for our users. We are committed to resolving this matter for you. If you prefer to continue with the previous pricing plan, we can assist in reverting your account to the original rate. We genuinely value your business and do not want this situation to overshadow your experience with our app. Please give us the opportunity to make things right. Please reply to our follow up email to the last conversation you have had with us yesterday, and we will work diligently to address your concerns and restore your satisfaction with our service. We apologize once again for any inconvenience this has caused and appreciate your patience and understanding. We are here to support you and ensure that your experience with our app is a positive one.