Facebook & Instagram
Seamlessly manage your Facebook and Instagram presence
Rating
3.6
feedback
4,004
chart
#352
All reviews
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Aug. 12, 2022
Really struggling with the facebook apps, trying to set up a new collection in my FB insta store, i spend hours doing it then it isnt recognised! sems like FB is all over the place at the moment, no customer support or help either. Also it seems to import every single item i've ever had on my store, including all the out of stock, archived products, its making the feed enormous and full of things i dont want, really wastes loads of your time!
Aug. 10, 2022
I’ve been trying to connect my Facebook account and instagram, but it keeps saying error. How am I able to get assistance since I can’t speak to a live agent.
Hi there, Charlotte here from Shopify support, thank you for taking the time to install and use the Facebook channel on your store and leave a review. I understand you have been having trouble contacting our support team. I'm going to follow up with you over email to open up the lines of communication and see how we can provide support for you on this. Charlotte | Shopify
Aug. 11, 2022
Horrible. All the sales channels that shopify offers are so frustrating. I opened the google one a week or so ago. so many problems. Stupidly i thought let me try facebook channel. Spending the half hour it takes to set up the account isn't an issue. It's getting the you've been banned..... Like hello what is wrong with your company. I literally just added some info. I don't know if i did every step correctly but my god...so frustrating. I understand that this wasn't shopify's fault. I'm just letting others no what they can be in for if the get this channel. Update: Totally banned by facebook. They don't let you know why. Very frustrating.
Hi there, Charlotte here from Shopify support, thank you for taking the time to install and use the Facebook channel on your store and leave a review. I understand that you were seeing some kind of ban or disapproval on your Facebook accounts in the channel. These are actually decisions made by Facebook directly, and not something Shopify has control over. That being said, I'm going to follow up with you over email to open up the lines of communication and see how we can provide more support for you on this. Charlotte | Shopify
Aug. 4, 2022
Terrible app, it asks me to reconnect i tried several times it doesnt work i tried different browsers different devices i called facebook and chatted with shopify nothing helps and no one can help me What a terrible app and absurd customer service, this has affected my business very negative. FIX THE RECONNECT ISSUE NOW!!!!!!!!!
Hi there, Charlotte here from Shopify support, thank you for taking the time to install and use Facebook channel on your store and leave a review. It sounds as though you may have been affected by a known outage on Facebook, which prevented users from logging into their Facebook accounts. It has since been resolved by their team, but I'm going to follow up with you over email to open up the lines of communication and see how we can provide more support for you on this. Charlotte | Shopify
July 31, 2022
I have always struggled with Shopify's Facebook channel for one reason or another. As other reviews have mentioned, it spams all your followers every time you make a change to a product, and there is no way to turn this off. I ended up having to delete my Facebook Shop completely to avoid this. Products are duplicated in my catalogue on Facebook any time I update them (e.g. new product name), some products don't appear there, products have wrong prices, wrong images. In short, it's a mess.
Hello! Paola here with Shopify! Thank you for taking the time to tell us about your experience with the Facebook Channel app. I completely understand where you are coming from. Deleted products are never truly deleted from your catalog for history purposes. However, products that were changed/deleted, will have their visibility as "hidden" or "staging", which means they will not be visible to your customers. I will be reaching out to you shortly to help you troubleshoot what is happening and set the next steps. I look forward to chatting with you! Paola | Shopify Support
July 28, 2022
Even if a product has multiple images, only one image is linked to Instagram Shopping. This specification makes it impossible to take advantage of Instagram as an image SNS. A single image does not inspire users to buy.
Hello, Jackie here from Shopify. Thanks for taking the time to submit your feedback. We're going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having with the app. Jackie | Shopify
July 27, 2022
NOT easy to use and when it is finally set up Facebook autogenerates posts ANYTIME you change ANYTHING in your shop. These posts do not appear on your business page profile i.e there's no way to delete them, but they DO appear in your follower's News Feeds. So what this means is anytime you change something in your shop your followers on Facebook get SPAMMED with autogenerated posts that you cannot control, and there's NO way to disable/turn off this feature. It is aggravating and humiliating honestly.
Hello, Jackie here from Shopify. Thanks for taking the time to submit your feedback. We're going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having with the app. Jackie | Shopify
July 25, 2022
I have been trying to sync my Shop with Facebook for the past month. When I try to update my phone number, Facebook says they sent me a verification code but I never receive one. I have been doing this periodically, because you are allowed a limited amount of requests for the verification code per day.
Hi there, Vance here from Shopify. Thank you taking the time to leave feedback for the app. I've sent you an email to connect and offer further support to help you work through the phone verification issue you described. Talk soon! Vance | Shopify
July 23, 2022
I installed this app to set up IG shopping and its so confusing and wouldn't allow me to complete the setup and now I can't even add my IG shop by just my FB catalog saying now my website URL is taken by a different business, because the FB channel app verified my URL and now its all messed up and IG thinks the FB channel claimed it.... how can I even remove that?
Hi there! Paola here with Shopify! Thank you for taking the time to let us know about your experience with the app. I completely understand how frustrating this situation is. It seems that this could be related to the Facebook domain verification process, which is not separated from Instagram per say. I will be reaching out to you by email shortly so we can find the next steps together to solve this issue. I look forward to chatting with you! Paola | Shopify Support
July 18, 2022
After hours of trying to connect my Meta/FB pixel, I give up. This wastes so much of your time. Should be easy to do.
Hello there, My name is Markus from Shopify's marketplaces support team and I first want to thank you for leaving feedback on our app. It's always important for us to see the current issues facing our merchants that lead to leaving a review. I was able to see that you meanwhile have successfully connected your Store to Facebook but will reach out to you in case you need further assistance to get the most out of your Store and Facebook. Markus | Marketplaces Support Specialist Shopify
July 5, 2022
I'm really having a hard time connecting Instagram to my Shopify account, despite repeated attempts, and supposedly being approved by Meta / Facebook... Not sure what to do.
Hi there, Nate here from Shopify. Thank you for sharing your feedback regarding your experience with the Facebook channel app. While account approvals are in Facebook's scope, we can definitely make sure that you get the support and resources you need to help get you set up. I'll be sending an email out to open up the lines of communication and help where I can. - Nate | Shopify
June 15, 2022
This has been a horrible experience I have been dealing with an issue for months.. Facebook support says it's a Shopify issue and Shopify says it's a Facebook issue. If I could rate Shopify's customer service I would give them a low score as well. I have pending orders on Instagram that I can not cancel or fulfill (and I was not paid for them). My customers are mad because they paid for something that they have not received and the orders are not showing in my Shopify store. It just seems that no one cares about this issue and it is completely ruining my business reputation and my business credibility. I am beyond frustrated at this point and I am seriously considering going to another platform. I will be seeking a refund for Shopify because I paid in advance. I am not just ranting and did not exhaust all options. I really really tried for months. The last Shopify customer service person told me he would be off for a week and he would let me know something when he came back..smh. And I am not the only person having this issue. Facebook support and Shopify support have completely dropped the ball on this and I wish I could get a refund and go elsewhere!
Hi there, Nate here from Shopify. Thank you for sharing your feedback regarding your experience with the Facebook channel app. We definitely want to make sure that you get the support you need when it comes to the issues you're experiencing. However, we are limited in our ability to help if the channel has been uninstalled from your Shopify store. With that being said, I'll be sending an email out to open up the lines of communication and help where I can. - Nate | Shopify
May 20, 2022
I have tried several times to be able to update my Facebook Shop with my Shopify site and no matter what I do, it will not sync and update. Everything in my shop is outdated by 6 months or more. Still contains items that I don't offer anymore. I have tried several times to add the "Pixel" and wither the instruction don't load or are not very helpful in the instructions that it gives.
Hey there, Jason here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggles you are facing with syncing your products. I'm going to look into this further and follow up with you in an email to open up the lines of communication here and see if we can address some of these concerns. Jason | Shopify
May 19, 2022
PLEASE KNOW -- If you delete a product from Shopify for any reason (no stock, discounted etc) they remain on facebook in 'archived' or 'staging' status. While in this status, they don't appear in your FB shop but STILL APPEAR in your FB dynamic ads. After 25+ emails FB have no idea why or how to resolve. Shopify say issue is with FB, go back to them. Had to read Shopify app terms & conditions to learn app providers need to provide customer support. Still waiting for a response. Workaround was to remove entire catalogue from FB and re-sync (goodbye to all current ads on FB, had to re-make them all and go back to learning phase). Costed endless time and money. Both parties above think that's a workable solution every time. We have 1000+ products with 50 variants each Issue remains unresolved for 2 months and counting. **RESPONSE TO DEVELOPER'S REPLY -- Thanks for confirming via email that Shopify stand firm in the fact there is nothing it can do to correct this major issue - with a channel on your own platform. You could have just said this in your response below instead of waiting to email it to us. Cheers.
Hi there, William here from the marketplaces team at Shopify, thank you for taking the time to review our app. We're actively trying to reduce sources of frustration in the Facebook channel so I'll reach out to you and discuss your specific case. William | Marketplaces Support Specialist Shopify
May 9, 2022
Pretty useless. I have been trying to create retargeting Ads and it impossible. I keep getting the same error message saying "A problem with Facebook prevented your activity from being published. Try to republish in a few minutes." There is nothing wrong with my Ads account, I have already check everything I could think of. I have no problems publishing Ads directly from Facebook, but what is the point of having the app then?
Hey there, Jason here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggles you are facing while creating targeting ads. I'm going to look into this further and follow up with you in an email to open up the lines of communication here and see if we can address this concern. Jason | Shopify
May 3, 2022
Horrible support with automated response and zero brains. Received an error after initial setup was successful, then received 7 "cut and paste" answers from facebook support. Losers!
Hey there, Charlotte here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. I am sorry to hear that you have been experiencing some errors while onboarding to Facebook. A member of our team will be reaching out to you shortly via email in order to open up communications, and help you with next steps. Charlotte | Shopify
April 19, 2022
Getting any kind of tech support is very difficult and often unresponsive. Product categories are a nightmare to find and assign. Everything from looking up orders and payouts to managing inventory is incredibly cumbersome and seems designed to frustrate us as merchants.
Hey there, Chris here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable. I'm going to look into this further and follow up with you in an email to open up the lines of communication here and see if we can address some of these concerns. Chris | Shopify
April 19, 2022
Installed twice, but no integration with FB. App doesnt work. Cannot get any reporting in Shopify of FB activity, or Shopify created campaigns in FB.
Hey there, Chris here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable. I'm going to look into this further and follow up with you in an email to open up the lines of communication here and see if we can address some of these concerns. Chris | Shopify
April 13, 2022
Facebook will not allow me to publish my store and only gives vague reasons why. They also keep disabling my account for violating policy when I haven't used anything on their site but the business tools. This experience has been a total pain in the neck and definitely not worth it. ***NEW*** I can’t get help because FB is blocking my access to contact them. Here is the message ***Your account has been disabled You can't use Facebook because your account, or activity on it, didn't follow our Community Standards. We have already reviewed this decision and it can't be reversed. To learn more about the reasons we disable accounts visit the Community Standards.*** The main issue I have is that I haven’t done anything with the personal account. I HAVE NOT sent friend requests, messaged anyone or even put uploaded anything to my personal account. As far as my business listings, all I have done what filled out information and continued to set account up. I HAVEN’T VIOLATED ANY COMMUNITY STANDARDS.. This has to be an oversight, mistake or confusion but FB wont hear of it.
Hi there! Paola here with Shopify! Thank you for taking the time to leave us your feedback in regards to your experience. I completely understand how it can be frustrating to have your Facebook accounts disabled. While I would love to help you get your store approved, Shopify does not have a hand in determining your store's eligibility when it comes to the Facebook assets. The review and approval is entirely up to Facebook and they do not share any further details with us on why they have disabled an account. With that being said, I will be reaching out to you shortly with more details that can be helpful and how to contact Facebook for a review. I look forward to chatting with you! Paola | Shopify Support
March 26, 2022
app link shopify to business facebook with NO HUMAN support. I can NOT LINK shopify to facebook store to buy ads, but I can BUY ADS on facebook to shopify? I get banned ads for some items in 2020, but can sell that same item on amazon and today 2022 already, so I login and see SEE DATA from 2020 TWO YEARS AGO
Hey there, Robyn here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. We really appreciate your feedback. I'm sorry to hear of the struggles you are facing with creating Ads. If your Ads account has not been approved, you will need to request a manual review from Facebook however I'm going to look into this and follow up with you in an email to open up the lines of communication here so I can see if I can help you any further. Robyn | Shopify