Facebook & Instagram

Absolutely woeful app. I can’t even get past the “connect your Facebook account” it doesn’t connect to it to progress in getting my business going on FB and IG shops. It’s hard to even get support to get it fixed or diagnose what the issue is. You’d think that Meta would have a functional app for businesses to utilize on their platforms.

Does not work, says Not available for your region! India is your biggest Market and you are NOT AVAILABLE FOR THIS REGION???

Worked perfectly in the past, however since we activated the cookie banner in the Shopify -> Customer Privacy settings, it is not setting correct data to Meta. It only sends 60% of landing page views. Add to cart events are over-reported by 2x. However, the other pixels (TikTok, Pinterest) face the same issues since the activation of Google Consent Mode V2. So might not be the issue of the app, but Shopify's support is not helping either.

Generalmente es mala, porque hacen tantas actualizaciones que no se pueden controlar por medio de la app. Lo absurdo es que cuando no funciona, shopify culpa a meta y meta culpa a shopify pero nadie resuelve ningún problema. Actualmente la restricción de datos core en el pixel es un dolor de cabeza, además de que hicieron cambios en la integración recientemente.

Really bad. Only some of my products from my Shopify website show up on my Facebook business page, so I can't tag any of my products on my Facebook business page. So boosting or creating an ad on Facebook business is a waste of money. Also I reached out to support several times, and nothing has been done. This has been an ongoing issue since I linked my Shopify website to Facebook business page, total nightmare. Very confusing, repetitive tasks and typing to explain issue, (and again writing about the problem here) No help. Keeps saying it can't link items from my store. Why advertise if they can't sync.

Very unhelpful meta team and unable to get disconnected from one month. i want add my couple of email and conversation screenshot if i could ?

Please give us the option to remove the default URL parameters. The tool adds '?utm_content=Facebook_UA&utm_source=facebook' to all our product links and it causes issues with tracking. (I've tried going to https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram as per your other responses; and it just redirects to the generic Shopify help page 'https://help.shopify.com/en'. Please give me an email address to contact instead.)

Not letting me connect to facebook over and over put in the correct password and email/phone number nothing works

1. NO Support. I have reach out numerous times, no response. 2. You are required to use Shopify Payments. Why? Kickbacks? I just wanted to be able to sell on Facebook and Instagram without issues. If you are wanting simplicity, this is NOT the app for you.

This app has never worked once. After downloading, without entering any facebook/instagram login details or credentials, the app immediately begins connecting. Connecting to what? I have no idea. The connection fails and it tells me " SOMETHING WENT WRONG Your details couldn’t be submitted yet. Try again in a few moments". I have spoken to Meta and Shopify customer service AT LENGTH. Shopify directs you to Meta customer service. Meta directs you to Shopify customer service. As others here have reviewed, this is just a back and forth of copy-and-paste answers which involve you doing VERY SIMPLE trouble shooting like clearing cache and changing browser. They might as well ask me to restart my computer. I have also been asked to send the same information I have already sent. I even took a screen recording and showed them the exact issue. Additionally, just as others have reviewed, they will continue to close the ticket immediately each time. Finally they said it is not their problem and to contact Facebook.

from last 4 days i am getting error while installing no one is help me and no proper solution from meta and shopify

I am not be able to connect my account in facebook and instagram to shopify please let us know if any possibilities it's showing you are not from eligible country.

The worst support from shopify and meta. Both companies hand balling the issue, after months of continuous contact attempts still no resolution.

Vergognatevi, assistenza inesistente per un azienda che con facebook ci lavora.

Since this Feb, after registering my business for more than 5 times, This app is still asking me to register my business again and our products are still not showing up on my Facebook or Instagram

I'm not even going to give it one star. (ok so I had to give them one star or it wouldn't let me post) We get very few orders through them and have never been paid. I've tried to verify my store 5 times with documents. They make it almost impossible. I even sent them our corporate tax return which wasn't good enough. I'm going to disable it after losing money again.

bağlanamıyorum

I have gone through the verification process five times and get "stuck" on the phone/text verification every time. I double check the number, went through the troubleshoot process and still, I get no call and no code. There is also no live help. It is very frustrating and there seems to be no solution as I've already gone through the troubleshooting to no avail, and there is no one to contact.

Meta needs serious overhaul of their business processes. We have been told that our primary domain (verified by Shopify store) is verified by some business manager account. This situation resulted in us not being able to tag our products in our Instagram and Facebook shops. Have spoken to multiple agents, showed them the proof of domain ownership as well domain info within Shopify's settings, but they are copying and pasting responses to our queries. For example, they keep asking us to verify the business within business manager, whereas their own system states "business not eligible for verification" so how can we verify it. I can give umpteen examples of classic definition of complete disconnect, but I will stop here. They have successfully pushed us towards the path of uninstallation as without domain verification we cant operate our insta or facebook shops. It's been four weeks now, upmteen calls, messages and chats with Meta support with just copy and paste replies from them with zero help. Entire story: We bought the domain in Dec 2023 from GoDaddy and tried to verify the domain on Meta Business only to find out that Kronos Marketing had it verified in 2021 and since then closed their business. Now we contacted through meta business a request to Kronos Marketing to allow us have access and they never responded as they have closed the business. Went to Shopify to seek help, they asked us to go to GoDaddy and find if Kronos Marketing still had verification code in domain. GoDaddy confirmed tat there is none. Went to Meta support gazillion times with a simple request as domains get sold and resold so they should be able to initiate reverification to previous owner. Of course, Meta wont listen as always and would give copy paste response something like this - "we have escalated it to our Pro team and they are looking into it" and all they do is copy paste responses which never solves the issue but window dressing. We have raised this issue with Meta more than a month ago, and even the fifth chat session has the same response after more than a month "we are still looking into it" Wow - simply wow! Enlightening information for Meta: 1. Domain ownership changes frequently in e-commerce. 2. Once verification of Domain in Meta business manager does not make the domain owner till eternity 3. Reverification process for domain ownership can cut down your million support calls 4. Your 3.8 star rating can improve by deploying simple logic into your business processes 5. Meta is not invincible - listen to customer and ACT to course correct instead of just copying and pasting. Update on March 20, 2024: Meta asked us to submit an affidavit that we own the domain. Provided signed copy on March 08th, 2024 and have not heard back from them, instead they stopped the integration of the Shopify store. Now it is giving error code 11 and there is of course no reply or no help from their support.