Fera Product Reviews App
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Holding merchant reviews hostage unless you pay more! DO NOT install this app. Even while actively paying a monthly subscription fee, Fera completely hid my front-end review widgets from my storefront because an outgoing email quota was reached. A review app should only stop sending automated emails when hitting a limit; it should never silently disable basic display functionality that merchants pay for. Support refused to restore my store's widgets unless I upgraded to a higher tier, leaving my review pages broken for months while continuing to charge my card. This predatory practice destroyed my store's social proof and cost me significant sales.
Hi there, We’re sorry for the frustration this caused. We did display notifications about the usage limit, but we understand they weren’t clear enough. We’ve also refunded the four months in question as a goodwill gesture and are reviewing how we communicate these limits to make sure this is clearer going forward. Plus, our support team has also exported your reviews, so we aren't holding the reviews hostage. All the best and wishing you good luck for your business moving forward.
Great! Support is also good when needed.
Great customer service and help articles for all my review needs.
Thanks so much for your feedback! We’re happy to hear that our support team and help articles have been useful for you.
pretty straightforward and simple to use
Amazing customer service and immediate help when I needed it. Fantastic experience and would highly recommend!
Really happy with Fera so far. It was easy to set up, looks great on our Shopify store, and makes collecting customer reviews simple. The photo review feature is a nice touch and everything has worked reliably. Definitely worth checking out if you're looking for a review app.
Thank you so much for your review! We’re really happy to hear that Fera was easy to set up and is working well for your Shopify store. Thanks again for being part of the Fera community!
This app is constantly crashing. Users are merging between projects, creating potentially serious issues. Reviews on websites are often offline. These problems have been occurring for years, and the staff never fixes them. We are in the process of uninstalling it from all our stores.
We’re sorry to hear about your experience. The issues mentioned have since been resolved, but if you’re still experiencing any problems, please reach out to our support team so we can look into this and help.
has been using this app more than 7-8 years now - never disappointed and to the point well structured app - really recommended
A bit pricey but it's a very high quality service
Excellent customer support! Holden went above and beyond to help me transfer my reviews from my previous store to Shopify. He was responsive, professional, and made the entire process incredibly easy. He even provided a backup CSV file and ensured everything was working correctly. I truly appreciate the support and highly recommend Fera Reviews.
Thanks so much for your review and recommendation! We’re really happy to hear that our support team met your expectations and helped you throughout the whole process. We’re always here to help!
Customer support is very good. They guided me well in fixing the issues with my app setup. I would highly recommend this app.
Thank you! We are really glad to hear that Fera and our support team met your expectations. We are always here if you need anything!
Have been using Fera for a couple years and it's been wonderful! And the cherry on top is that their support team is SUPER responsive and has always been helpful. Definitely recommend.
Thanks so much for being one of our loyal customers! We’re happy to hear you’ve had a great experience with Fera and our support team. We really appreciate you!
Needed some help navigating widgets, and helping get some page formats aligned and Roel was very helpful and patient with me. My goals was to create a testimonials page and have all of testimonials be in one place where customers and find out for themselves what people were saying about my products and services. Thank you Fera
Thank you so much for your wonderful feedback! We’re really happy to hear that Roel was able to help you. It’s great to know you were able to bring all your customer feedback together in one place. Thanks again for choosing Fera, and we’re glad we could help!
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