Fera Product Reviews App
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Outstanding customer service! I was experiencing an issue with how customer reviews were displaying on my storefront, and the Fera team immediately stepped in to help. They quickly identified the issue, provided an effective solution, and provided hands-on implementation to ensure everything was working properly. Their responsiveness and technical expertise made the entire experience exceptional. The issue was successfully resolved, and I couldn't be more pleased with the level of support I received. A huge thank you to Holden, Roel and the entire Fera team for their outstanding customer service, professionalism, and dedication to customer satisfaction! I highly recommend Fera!
Thank you so much for the wonderful review! We're glad our team could quickly resolve the issue and get everything working properly. Thanks for being part of Fera! We truly appreciate you!
Fera is amazing and their support is incredible. I highly recommend.
C'est facile a configurer, et semble bien fonctionner.
So handy! It moved ALL my reviews from Etsy over to Shopify (no other apps did it properly). Also the best customer service I've seen to date, more than once.
Thank you so much for the amazing review! We're glad to hear that Fera made transferring your Etsy reviews to Shopify easy. We truly appreciate your trust and support!
Roel and Mercy went above and beyond to help me troubleshoot a nontraditional donation page. With their expertise, I now have a fantastic addition to my store! Thank you so much!
I really appreciated being able to get help with adding the stars to my products. The help was very fast and very professional.
Works seamlessly with Shopify!!!
We've been using Fera for a while now and overall are very pleased. When we've had issues (such as when we changed our theme) the support team replied and fixed the problems quickly.
Thank you for sharing your experience! We're happy to hear you've been enjoying Fera and that our support team has met your expectations.
Holden was extremely helpful helping me with questions that I had regarding incentives through Fera!
Holding merchant reviews hostage unless you pay more! DO NOT install this app. Even while actively paying a monthly subscription fee, Fera completely hid my front-end review widgets from my storefront because an outgoing email quota was reached. A review app should only stop sending automated emails when hitting a limit; it should never silently disable basic display functionality that merchants pay for. Support refused to restore my store's widgets unless I upgraded to a higher tier, leaving my review pages broken for months while continuing to charge my card. This predatory practice destroyed my store's social proof and cost me significant sales.
Hi there, We’re sorry for the frustration this caused. We did display notifications about the usage limit, but we understand they weren’t clear enough. We’ve also refunded the four months in question as a goodwill gesture and are reviewing how we communicate these limits to make sure this is clearer going forward. Plus, our support team has also exported your reviews, so we aren't holding the reviews hostage. All the best and wishing you good luck for your business moving forward.
Great! Support is also good when needed.
Great customer service and help articles for all my review needs.
Thanks so much for your feedback! We’re happy to hear that our support team and help articles have been useful for you.
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