Fera Product Reviews App
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Holding merchant reviews hostage unless you pay more! DO NOT install this app. Even while actively paying a monthly subscription fee, Fera completely hid my front-end review widgets from my storefront because an outgoing email quota was reached. A review app should only stop sending automated emails when hitting a limit; it should never silently disable basic display functionality that merchants pay for. Support refused to restore my store's widgets unless I upgraded to a higher tier, leaving my review pages broken for months while continuing to charge my card. This predatory practice destroyed my store's social proof and cost me significant sales.
Hi there, We’re sorry for the frustration this caused. We did display notifications about the usage limit, but we understand they weren’t clear enough. We’ve also refunded the four months in question as a goodwill gesture and are reviewing how we communicate these limits to make sure this is clearer going forward. Plus, our support team has also exported your reviews, so we aren't holding the reviews hostage. All the best and wishing you good luck for your business moving forward.
Great! Support is also good when needed.
Great customer service and help articles for all my review needs.
Thanks so much for your feedback! We’re happy to hear that our support team and help articles have been useful for you.
pretty straightforward and simple to use
Amazing customer service and immediate help when I needed it. Fantastic experience and would highly recommend!
They resolved my issue with great patience and professionalism—thank you.
Really happy with Fera so far. It was easy to set up, looks great on our Shopify store, and makes collecting customer reviews simple. The photo review feature is a nice touch and everything has worked reliably. Definitely worth checking out if you're looking for a review app.
Thank you so much for your review! We’re really happy to hear that Fera was easy to set up and is working well for your Shopify store. Thanks again for being part of the Fera community!
This app is constantly crashing. Users are merging between projects, creating potentially serious issues. Reviews on websites are often offline. These problems have been occurring for years, and the staff never fixes them. We are in the process of uninstalling it from all our stores.
We’re sorry to hear about your experience. The issues mentioned have since been resolved, but if you’re still experiencing any problems, please reach out to our support team so we can look into this and help.
whole review on website get hid without any notification and stays hidden for days till through sales numbers you realize and start investigating, and it turns out that FERA just hid on your store support is only available on given timing other timing you are just on your on - i built my 2 years reviews around this app and it was mistake
A bit pricey but it's a very high quality service
Excellent customer support! Holden went above and beyond to help me transfer my reviews from my previous store to Shopify. He was responsive, professional, and made the entire process incredibly easy. He even provided a backup CSV file and ensured everything was working correctly. I truly appreciate the support and highly recommend Fera Reviews.
Thanks so much for your review and recommendation! We’re really happy to hear that our support team met your expectations and helped you throughout the whole process. We’re always here to help!
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