Fera Product Reviews App
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Roel and Mercy went above and beyond to help me troubleshoot a nontraditional donation page. With their expertise, I now have a fantastic addition to my store! Thank you so much!
I really appreciated being able to get help with adding the stars to my products. The help was very fast and very professional.
Works seamlessly with Shopify!!!
We've been using Fera for a while now and overall are very pleased. When we've had issues (such as when we changed our theme) the support team replied and fixed the problems quickly.
Holden was extremely helpful helping me with questions that I had regarding incentives through Fera!
Holding merchant reviews hostage unless you pay more! DO NOT install this app. Even while actively paying a monthly subscription fee, Fera completely hid my front-end review widgets from my storefront because an outgoing email quota was reached. A review app should only stop sending automated emails when hitting a limit; it should never silently disable basic display functionality that merchants pay for. Support refused to restore my store's widgets unless I upgraded to a higher tier, leaving my review pages broken for months while continuing to charge my card. This predatory practice destroyed my store's social proof and cost me significant sales.
Hi there, We’re sorry for the frustration this caused. We did display notifications about the usage limit, but we understand they weren’t clear enough. We’ve also refunded the four months in question as a goodwill gesture and are reviewing how we communicate these limits to make sure this is clearer going forward. Plus, our support team has also exported your reviews, so we aren't holding the reviews hostage. All the best and wishing you good luck for your business moving forward.
Great! Support is also good when needed.
Great customer service and help articles for all my review needs.
Thanks so much for your feedback! We’re happy to hear that our support team and help articles have been useful for you.
pretty straightforward and simple to use
Amazing customer service and immediate help when I needed it. Fantastic experience and would highly recommend!
They resolved my issue with great patience and professionalism—thank you.
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