Digital Downloads ‑ Filemonk
Sell digital downloads & digital products in 3 quick steps
Rating
4.9
feedback
348
chart
#369
All reviews
Review RSS Feed
Aug. 27, 2024
Prarthana answered my questions and provided me with screenshots to help me do what I need to setup my product correctly. She was patient and was eager to provide me with the information. Great job!
Aug. 24, 2024
Great app. Very user friendly and delivers files to my customers quickly and efficiently
Thank you for the feedback! We're so glad to hear the app is making things easy for you and getting digital files to your customers smoothly. We wish you the best. If there’s anything else we can do, just let us know! :) - Sneha / Merchant Success
Aug. 23, 2024
I'm happy with Filemonk, and most happy about the support! Very quick response time, thorough responses, overall very friendly. Highly recommend :)
Thank you so much for your review! We're thrilled to hear that Filemonk is meeting your needs and that our support team could provide the quick and friendly assistance. We wish you the best. We’re here anytime you need us! :) - Sneha / Merchant Success
Aug. 20, 2024
Easy to use.
Thanks for the feedback! We're glad to hear you find the app easy to use. We wish you the best. If you need any help or have more feedback, just let us know! :) - Sneha / Merchant Success
Aug. 13, 2024
Great App for creating a links to templates in Canva. It would be even better if the order was automatically marked as fullfilled in shopify. Currently I have to do this manually.
Hi there! Thanks for the feedback, we do have the feature to automatically fulfill orders with digital products on all our paid plans. I've sent you a personal email with all the details :) Please feel free to reach out if you have any questions about this, we're here to help -Anaam / Merchant Success Lead
Aug. 9, 2024
This app is very good, I've never had a problem and neither had my clients, also the users support is great!
Thanks for the positive feedback! It’s fantastic to hear that both you and your clients have had a smooth experience with the app, and that our support team has been helpful. I wish you the best for your store. Please feel free to reach out for anything else, we're here to help! - Sneha / Merchant Success
Aug. 5, 2024
i ll recomend it to my frends
Store
My Store
Using app
16 minutes
Thank you for your review! Awesome to hear you’re recommending us to your friends! We’re thrilled you’ve had a great experience. If you or your friends have any questions or need help, don’t hesitate to reach out—we’re always here for you! :) - Sneha / Merchant Success
Aug. 5, 2024
Tons of customization options for customer views, emails, orders, etc; easy bulk importing of digital files and bulk attachment to products; quick responsiveness by team - really excellent app!
Hi there! Thank you so much for taking the time to write such a kind review, we appreciate it :) Glad to hear that you were able to customize the settings based on your preference. Best of luck with everything. -Anaam / Merchant Success Lead
Dec. 29, 2024
Customer service has been great. I was having issues with the DKIM authentication and the representative solved the problem in just a few minutes. It's also an excellent app for selling digital products.
July 19, 2024
I've tried other digital product apps for Shopify, but this one is my favorite. The interface is decently easy to use, and I've had no issues with any of its features. Seems to be doing exactly what it says it'll do. Support is also very responsive and helpful.
July 18, 2024
Very helpful customer service. Pretty easy to manage app!
Thank you for your kind words! We're happy to know that Filemonk is easy to manage and we could help set up the app. We wish you the best for your store. :) - Sneha / Merchant Success
July 17, 2024
Me encanta esta aplicación, soy nueva vendiendo productos digitales y me ayudaron con el early stage program para tener los beneficios de un plan a un menor costo. Todo el proceso para que mis clientes descarguen el archivo es muy fácil y amigable. Estoy muy contenta de haber encontrado esta aplicación
July 23, 2024
L'assistance m'a aidé et a résolu mon souci de DKIM pour approuver mon adresse mail. Cependant, cela a pris beaucoup de temps, environ 2 heures pour moins de 10 messages. Soyez patient si vous avez un souci. J'aime beaucoup l'application et ses fonctionnalités, qui sont vraiment excellentes et répondent bien à mes besoins. Toutefois, le service client est crucial pour les utilisateurs, surtout dans des situations urgentes. Mon problème était assez urgent et cela faisait 3 jours que je n'arrivais pas à le résoudre avec les explications dans les paramètres. Donc, quand le service client traîne, c'est un peu décevant. Malgré cela, l'application dans son ensemble reste super, et le prix est très abordable pour ce qu'elle offre. Avec quelques améliorations du côté du service client, l'expérience utilisateur serait encore meilleure.
Hey there! Thanks for writing a review and appreciate the kind words about the app. I totally understand the frustration with not receiving messages on time. When you worked with our team to set up the app, our average response time was in the 30 minutes range. Since then, we've made massive improvements - in process and team - and our average response time is now down to < 10 minutes. Which means that any issue, no matter how big or small, will be addressed fast. :) Thanks again for using the app! And I hope that you can see the effects of our improvements here. Let us know if there's anything we can help you with! -- Sandesh / CEO
June 30, 2024
very good
Thank you for the review. So glad to know that Filemonk is easy to use. We're always here to help. :) - Sneha / Merchant Success
June 26, 2024
Really great so far and fantastic customer service!
Thank you so much for your kind words :) We're glad our Merchant success team was able to help you out. Please feel free to reach out for anything else, we're here to help! - Anaam / Merchant Success Lead
June 3, 2024
Easy to use. Great customer service! Just wish it was a little cheaper since shopify is pricy (for my budget) to begin with. But I was given a discount so that was super helpful!
May 27, 2024
I've been using Filemonk for a few months now and it's been running quite smoothly. All my initial setup issues were resolved very promptly by their customer service representative Sneha. I needed to view 50 products instead of 20 and they were able to change the default through their back end specially for my requirement. Also I needed my products in a particular sequence and this was also customised for me ftom their back end team. All in all I am very happy with their product and especially Sneha's help has been tremendous. Thank you.
Thank you so much for your kind words! I'm happy I could help set up the app and our team could customize it as per your requirements. I wish you the best! We're here to help anytime. - Sneha / Merchant Success Lead