Digital Downloads ‑ Filemonk
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We knew Filemonk would be the right solution for us in handling our digital software sales after we saw the features it provided with auto-generated license keys and product building capabilities. After we used the app for several weeks we had some very unique issues to which Filemonk very quickly responded to and even assisted us with enhancing our store and customers' experience. This is hands-down the best app company we've used with Shopify and highly recommend it for any one else looking to do digital product sales!
It is a quite a useful app for us to sell license keys of a software to customers. Although they don't offer live chat customer service, their email response is quite fast.
Easy and straightforward! Very beginner friendly. I have absolutely nothing bad to say about Filemonk. I want to say thank you to the developers of this!
Thank you so much for your kind words! 😊 We’re thrilled to hear that you found Filemonk easy and straightforward, and that it’s been beginner-friendly for you. Your appreciation means a lot to us, and we’ll be sure to pass your thanks along to the developers! If you ever need assistance or have any questions, feel free to reach out. We’re always here to help. Wishing you continued success! - Sneha / Senior Technical Support Specialist
It's complicated, but the help desk is very helpful.
Thank you for your feedback! 😊 We appreciate your honesty and are glad to hear that our help desk has been able to assist you effectively. We’re always working to make the experience smoother, and we value your input as we continue to improve. If you ever need further assistance or have questions, feel free to reach out—we’re here to help! - Sneha / Senior Technical Support Specialist
Thank you for the 5-star review! We hop your experience with Filemonk and our support has been smooth. We wish you the best in your journey to sell your digital products with us. If you ever need anything else, don’t hesitate to reach out! - Sneha / Senior Technical Support Specialist
Nagaraj was extremely helpful! He solved the issue, was polite and curious, and was a joy to work with.
This is a pretty good and organized app for digital content selling website. I am highly recommending to give it a try. Their support is also pretty quick and helpful, specially Anaam from their support team helps me a lot.
By far the best digital download app for Shopify. I tried several. This wins hands down for functionality, ease of use and price.
Thank you for the fantastic review! 😊 We’re so glad to hear that Filemonk stands out as the best digital download app for Shopify in your experience. We’re committed to providing great functionality, ease of use, and value, so it’s wonderful to know that it’s meeting your needs! If you ever need assistance or have more feedback, don’t hesitate to reach out. Wishing you continued success with your Shopify store! - Sneha / Senior Technical Support Specialist
Awesome services and fast responses when needed!
Thank you so much for taking the time to leave a review. It was my pleasure in helping you set the download limits for your files. Please feel to reach out for anything else, we're always around to help :) Wishing you the best of luck with everything. -Anaam / Merchant Success Lead
Excellent responsive service and good functionality but really let down by inability to customise download page both for look and features. Mine is a gift product, an album of music for very young children, sent as a download and it looks rubbish and amateur. Particularly compared to the sleek Shopify look. Please please improve the download page or give developers access to the files so they can customise. Also not having the ability to bundle as a single download file is not ideal (have to download each file individually). Make a purchase and you'll see what I mean. Hope this feedback was helpful.
Excellent customer service. Easy to use!
Thank you so much for the kind words! I’m glad I could assist with offering double storage under the early stage program on your free plan. If you need any further help or have more questions, feel free to reach out, I'm here to help! - Nagaraj / Technical Support Specialist
funciona perfecto!
Gracias por tu maravillosa reseña! Nos alegra saber que Filemonk ayuda a vender productos digitales a los clientes y funciona como se esperaba. Siempre estamos motivados para crear nuevas funciones para la aplicación. Te deseamos lo mejor. Si alguna vez tiene alguna inquietud o enfrenta algún problema, ¡no dude en contactarnos! - Sneha / Merchant Success Team
Greatest service for digital downloads. And customer support is fast, polite and concise. Can recommend :)
Thank you for your wonderful review! We're glad to know that you're loving the app and our team was responsive and polite in answering your queries. We wish you the best. :) If you have any issues/ concerns, please do feel free to reach out to us! - Sneha / Merchant Success Team
This app is great - I've shopped around looking for the easiest customer experience, and Filemonk is it! Thanks for creating this one!
Thank you for the fantastic review! I’m thrilled to hear that Filemonk is meeting your expectations and providing a seamless customer experience. It was a pleasure assisting you with verifying your account and setting up additional storage under the early-stage program. If you need anything else, just let me know. We’re here to help! - Nagaraj / Technical Support Specialist
Works very well, thanks!
Thank you for your review! I'm glad I could share the discounts under the Early Stage Program and help setup the app. I wish you the best in selling digital products to your customers. If you have any concerns/ queries about the app, please do feel free to reach out to us. We're available round the clock! :) - Sneha / Senior Technical Support Specialist
I like this app, and the support team is always quick to help with any issues. I hope the app remains user-friendly.
Thank you for your feedback! 😊 We’re so glad to hear that you like the app and that our support team has been quick to assist you. Ensuring a user-friendly experience is a top priority for us, and we’ll continue working hard to keep it that way! If you ever have any suggestions or need help, don’t hesitate to reach out. Wishing you all the best with your business! - Sneha / Senior Technical Support Specialist
デジタルコンテンツ販売には、これ以上ないほど優れたアプリです。 購入後にお客様へ送信される「サンクスメール」と、ダウンロードリンク付きの「ダウンロードメール」が別々に届く仕組みになっており、これがデフォルトではスパムメールに振り分けられることもあり、対応が少し手間でした。 しかし、こちらもカスタマイズが可能で、DNSレコードを変更することで独自ドメインのメールアドレスへ対応できるようになりました。DNSレコードの設定は一見難しそうでしたが、カスタマーサポートの方々が非常に優秀で、日本語でのチャット対応もスムーズ。2日間にわたって丁寧にサポートしていただき、問題なく設定を完了できました。 アプリ自体の機能の素晴らしさだけでなく、サポート体制の手厚さにも驚かされました。デジタルコンテンツ販売が初めての方でも、安心して運営をスタートできるサポートが整っています。安心して導入をおすすめできるサービスです！
素晴らしいレビューをいただきまして誠にありがとうございます！ Filemonk の使いやすさと、顧客に送信されるメールをカスタマイズできる機能を気に入っていただけてうれしいです。この機能を使用して、独自のカスタム電子メールから顧客に電子メールを送信していることを知っておくと便利です。弊社のサポートチームが喜んでセットアップをお手伝いいたします。 他に何か必要な場合は、いつでもここにいます。:) - Sneha / Senior Technical Support Specialist
this app has been great and really easy to set up! I love all the features and customizations, like watermarking my files, adding download buttons and links where I want them, etc. The support is also great! They are really friendly and I've received help really quickly, taking care of any issues I've come across. They've also shared links to instructions on what they've done so I'm able to learn how to update things on my own in the future as well. Highly recommend!
Thank you for your wonderful review! We're thrilled to hear that you're enjoying the app's features, including watermarking files and customizing download buttons and links. It's great that our team could assist you quickly and provide helpful instructions to empower you for future updates. If you ever need more support or have questions, just let us know. We’re here to help! 😊 - Nagaraj / Technical Support Specialist
Great support, very fast reply and big help. Easy to use app on Shopify well integrated
Thank you for your review! I'm glad we could assist you with your queries. I'm also glad to know you find the app easy to use. We're always here if you need anything else at all! - Sneha / Merchant Success Team
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