Digital Downloads ‑ Filemonk
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Shashi helped me to make sure and to reassure me that my very first E-Book was downloaded correctly and was working as it should. Thank you Shashi for your help.
Thank you for your review! We're glad we could help setup your first digital product and test it to ensure everything works smoothly. We wish you the best for your store. We're always here for you if you need anything else at all! :) - Sneha / Merchant Success Team
I really like this app - I've some very large files that were hard to deal with on other platforms, this has worked great - Quick support and good pricing. Recommended.
Thanks so much for the review! We rolled out a massive upgrade to our upload/storage service earlier this year and I'm really glad that it's working a-okay with large files! Let me know if there's anything else we can help you with. :) -- Sandesh / CEO
Great, easy to use, affordable!
Thank you for your feedback! 😊 We’re so glad to hear that you find Filemonk great, easy to use, and affordable. That’s exactly what we aim for! If you ever need assistance or have questions, feel free to reach out. Wishing you continued success! - Sneha / Senior Technical Support Specialist
So far, I've had a great experience with the app. Easy and intuitive to set up. When I had a (very small) issue, customer service (Sandesh) responded quickly and resolved it within hours. I'll come back to update my review once I've had more time using it.
Thanks a ton for writing a review! Super appreciate the kind words and we'd love to see an updated review after all the new changes coming to the app in December :) -- Sandesh / CEO
App is amazing and tech support is the best I've received from any apps on the Shopify store. These guys are on the ball, patient, and extremely helpful. I had a few user error snags and it took minuites to figure out. Now the app is running smoothly and my customer are happy!
Thank you so much for your Awesome review! :) It makes me really happy to learn that your customers are happy. It is a pleasure for us to provide help and support. I'm glad to learn that you find our app easy and our support helpful. We're always open to your questions, concerns and feedback. Looking forward to your journey with Filemonk! -Vishu / Senior Technical Support Specialist
Had some trouble with customers getting my emails and getting access to my ebook. Contacted support and after giving them access to my shop they did everything for me, inputed all the info I needed, and resolved the ongoing issues I had! Now everything works perfect.
Thank you for the great review! I'm happy to hear everything is working perfectly now. It was my pleasure to assist you with Shopify's App Proxy setting and DKIM authentication for sending digital downloads through your custom email. If you need further assistance, feel free to reach out! - Nagaraj / Technical Support Specialist
I am truly impressed by their customer service. The team is incredibly prompt, professional, and knowledgeable. They go above and beyond to be helpful and approachable, making every interaction a pleasant experience. I genuinely appreciate their friendly and caring approach.
Thank you so much for the kind words! I'm thrilled to hear that you had a pleasant experience with our support. It was my pleasure to help with the DKIM authentication to ensure your digital downloads are sent smoothly through your custom email. If you need anything else, don't hesitate to reach out! Nagaraj / Technical Support Specialist
So far I've been able to set everything up nice and easy, and if I've been unsure on something, I've been able to go on the live chat and recieve instance help which has been amazing, Anaam helped me with a couple of things and gave me great customer service!
Thank you so much for taking the time to leave a review and for the name mention as well :) It was my pleasure to help you get your DKIM authenticated and glad that your emails are going out from your custom email address now. Please feel free to reach out for anything, we're here to help! -Anaam / Merchant Success Lead
Filemonk is doing exactly what we need it to do, deliver digital files to our customers. So far it's perfect, exactly what we needed.
Thank you for your kind words! 😊 We’re thrilled to hear that Filemonk is delivering exactly what you need and meeting your expectations perfectly. If you ever have any questions or need assistance, feel free to reach out—we’re always here to help. Wishing you continued success with your digital deliveries! - Sneha / Senior Technical Support Specialist
The app is simple to use and flawless. The one time I had difficulty in use the support staff was quick and thorough. I only wish all apps and their support staff could provide this exceptional level of service and dependability. Thanks be to Filemonk!
Thank you so much for your awesome review! :) Very much appreciated. You're awesome too! It makes me glad to learn that you find the app to be simple to use. It was a pleasure for me to provide help and answer your questions. We're always open to your questions, concerns and feedback. Looking forward to your journey with Filemonk! -Vishu / Senior Technical Support Specialist
Very easy set up and easy to use. Makes it easy to sell digital products in your store. Customer service is great with prompt replies.
Thank you for your feedback! I’m glad to hear that you find Filemonk easy to set up and use. Wishing you great success in selling digital products to your customers. It’s great to know that we could assist you and address your queries. If you have any questions or concerns in the future, feel free to reach out—we’re here to help! - Sneha / Senior Technical Support Specialist - Sneha / Senior Technical Support Specialist
It's early days for me using the Filemonk app, but so far the app has been quite easy to use. The support team have been very helpful with any questions. I look forward to producing more online courses and materials for my website!
Thank you for your feedback! 😊 We're thrilled to hear that your experience with Filemonk has been smooth so far. It's wonderful to know that our support team has been able to assist you effectively. We’re excited to see the amazing online courses and materials you’ll create for your website! If you ever have any questions or need assistance, we’re always here to help. Wishing you all the best as you continue to grow your digital offerings! - Sneha / Senior Technical Support Specialist
This app is incredibly easy to use! From the moment I downloaded it, the setup was straightforward and hassle-free. The interface is clean and intuitive, making it simple to share files with just a few clicks. One of the standout features is how effortlessly it handles large files. Overall, it’s a fantastic tool that I highly recommend for anyone looking for a reliable and user-friendly file-sharing solution!
Thank you for such a glowing review! 😊 We’re thrilled to hear that you’ve found the app easy to use and that the setup was smooth and hassle-free. It’s great to know you’re enjoying the clean interface and seamless handling of large files—that’s exactly the experience we aim to provide! We truly appreciate your recommendation and are here if you ever need assistance. Wishing you continued success with your file-sharing needs! - Sneha / Senior Technical Support Specialist
Great tech support!
Thank you for taking the time to leave a review. It was my pleasure to help you set up your DKIM authentication to send out emails using your custom email address. Please feel free to reach out for anything, we're here to help :) -Anaam / Merchant Success Lead
sneha helped us very well, very fast and clear information :)
Thank you for your review! I'm glad I could help link your digital file to a product on your store that your customers receive upon purchase. I wish you the best for your store. We're always here if you need anything else at all. - Sneha / Merchant Success
Thank you very much for the customer service's help. The response was very fast and helped me solve all the problems. This APP is definitely the first choice APP for customized artworks.
Thank you for your wonderful review! I'm glad we could help setup your own custom email to send emails to your customers and customize the email template. We wish you the best! We're always here for you! :) - Sneha / Merchant Success
Excellent real time help by Shashi. Problem solved for new Shopify store owner Kilbaha Education. We are in the process of moving our store from Opencart to Shopify.
Thank you for your review! I'm glad you're liking Filemonk and it helps you sell your digital products easily through files stored in Dropbox. We wish you the best! We're always here for you! :) - Sneha / Merchant Success
Funciona muy bien, permite enviar mails post compra con link de descarga y ofrece amplio espacio para subir documentos como producto digital. Fácil de usar. Lástima que el botón de descarga inmediata posterior al pago solo este disponible en plan de pago y no versión gratita, pero es una buena alternativa para negocios con ventas recurrentes. La recomiendo.
¡Gracias por tu atenta reseña! 😊 Nos alegra saber que Filemonk está funcionando bien para usted, especialmente con los correos electrónicos posteriores a la compra y el amplio espacio para productos digitales. Entendemos sus comentarios acerca de que el botón de descarga inmediata está disponible solo en el plan pago y siempre buscamos mejorar nuestras ofertas para todos los usuarios. Realmente apreciamos su recomendación y, si alguna vez necesita ayuda o tiene alguna pregunta, ¡no dude en comunicarse! ¡Le deseamos un éxito continuo con su negocio! :) - Sneha / Senior Technical Support Specialist
Excellent customer service- even at 1:30am!
Thank you so much for your kind words! I'm glad I could help setup Filemonk. I wish you the best for your store. We're always here to help. :) - Sneha / Merchant Success
i really love this App! For us, its a gamechanger and exactly what we've been looking for. Also, the fast support is truly amazing. Big Thanks to Anaam for the fast and precise support. for setting everything up that i was missing and for double checking all the previous configurations that were done by myself. I appreciate that alot! Keep it up, can recommend 100% !!
Thank you so much for the kind words in your review and for the name mention as well :) It was my pleasure to help set up the 'download button' on the thank you page. I love what you sell and wish you the best of luck. -Anaam / Merchant Success Lead
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