All reviews

Rating Breakdown

  • 5
    92% (1,960 ratings)
  • 4
    5% (96 ratings)
  • 3
    1% (16 ratings)
  • 2
    1% (13 ratings)
  • 1
    1% (28 ratings)

Reviews with Text

  • 94% (1,982)
Review RSS Feed Review RSS Feed

5 / 5 Share

Jan. 19, 2026

I have been very satisfied with the app, and especially their customer service! They helped me solve my different issues quickly. Emma from support was extremely helpful, and got the problems solved they way I requested. :) Can really recommend this app!

Using app

2 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 19, 2026

Great app and excellent customer support! I had an issue with the form setup, and Emma was incredibly helpful and responsive. She quickly identified the problem and guided me through the solution. Everything is working perfectly now. Really appreciate the professional and friendly support. Highly recommended!

Using app

--

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 19, 2026

I'd a sudden surge of traffic and needed help to increase number of email sent per day. Was delighted with team's quick reponse and solution. Highly recommend them.

Store

gCODE

Using app

About 1 year

Total reviews

2

Average rating

3.5

5 / 5 Share

Jan. 17, 2026

Tina was fantastic, she identified my issue right away and resolved it. It was such an easy conversation - thank you!

Using app

About 2 hours

Total reviews

1

Average rating

5.0

1 / 5 Share

Jan. 17, 2026

Worst app worst customer service. In US it is morning time the support says it is evening if the support is in indian time then still it is 7Pm which isnt late.

Using app

8 months

Total reviews

1

Average rating

1.0

5 / 5 Share

Jan. 14, 2026

It was a great help, thank you so much, I recommend it to everyone.

Using app

11 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 13, 2026

First the application is very useful. but the support is better. Thanks Emma for your quickly response. Brands Democracy.

Using app

6 days

Total reviews

11

Average rating

5.0

5 / 5 Share

Jan. 13, 2026

works great! Emma at the support was really helpful. We are planning at using this as a returns and information collection form, there are a few things we'd like to have and we've requested those to their support, hopefully theyll add them aswell! Otherwise, works really well, we love that its easy to translate aswell!

Using app

11 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Jan. 13, 2026

Thank you! Support was great and sent all of the info i needed

Using app

44 minutes

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 12, 2026

We’ve been using this Form Builder for our store, and it has been a complete game-changer. The app is intuitive, highly customizable, and works flawlessly with our theme. What truly sets this experience apart, however, is the customer service. A special shoutout to Tina, who provided us with outstanding support. She went above and beyond to help us with our specific requirements, responding instantly and with great expertise. It’s rare to find such dedicated support these days. If you’re looking for a reliable form builder backed by a team that actually cares about your success, look no further. Highly recommended!

Using app

21 days

Total reviews

24

Average rating

5.0

5 / 5 Share

Jan. 11, 2026

Thanks Emma and the team for solving my problem so quickly—really appreciate it!

Store

Sangcon

Using app

9 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 9, 2026

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 8, 2026

So far the app has worked exceptionally well for what we need. Emma on their support team quickly solved my small tweaks.

Using app

7 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 7, 2026

Emma was great help

Store

FORMES

Using app

About 22 hours

Total reviews

3

Average rating

5.0

5 / 5 Share

Jan. 7, 2026

Customer service responded quickly, and Emma was professional and patient in helping me solve the problem!

Store

Euhomy

Using app

Almost 2 years

Total reviews

3

Average rating

5.0

5 / 5 Share

Jan. 6, 2026

Emma has been great and helped me out very quickly every time I reach out. I'm not tech savvy but when working with the team, I learn quickly and have a great experience. The app works great! Super fast turn around time getting in touch with the team and resolving issues.

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 5, 2026

helped out quickly when i needed some assistance with a new form . Very gratefull and would recommend.

Using app

Over 1 year

Total reviews

19

Average rating

3.1

5 / 5 Share

Jan. 2, 2026

Emma is incredible! I reached out about a problem and she had it fixed within minutes!

Using app

7 months

Total reviews

3

Average rating

5.0

3 / 5 Share

Dec. 26, 2025

The form itself works well, and I use it across several other websites. However, it does come with a number of missing features and recurring issues. For instance, unlike many comparable services, there is no option to delay the autoresponder. Having this capability would be a meaningful improvement. In addition, design-related problems occur every time I install the form. It also happens every time I update my theme. Resolving them usually requires contacting the developer and going through unnecessary back-and-forth, which can be both frustrating and time-consuming, especially under tight deadlines. In practical terms, you should be prepared to spend extra time troubleshooting before the form functions smoothly and looks the way it should. The core issue is that each time, I have to explain the exact same problem to the developer from the very beginning, as there doesn’t seem to be any internal note-taking or record-keeping. Repeating the same troubleshooting cycle every time is both inefficient and unnecessarily time-consuming.

Using app

About 2 hours

Total reviews

2

Average rating

2.5

5 / 5 Share

Dec. 26, 2025

Good enough in the free plan. Great customer service. Thank you, Emma

Using app

22 days

Total reviews

1

Average rating

5.0