All reviews

Rating Breakdown

  • 5
    93% (1,879 ratings)
  • 4
    5% (93 ratings)
  • 3
    1% (15 ratings)
  • 2
    1% (13 ratings)
  • 1
    1% (28 ratings)

Reviews with Text

  • 94% (1,905)
Review RSS Feed Review RSS Feed

5 / 5 Share

Oct. 28, 2025

I had an issue with getting a form to be visible on our site, so I messaged the help chat to resolve it. Emma responded within seconds and walked me through the steps to get the issue resolved quickly. So far this app is service the exact purpose we were hoping for.

Using app

11 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 28, 2025

Emma is a great customer service representative; she answered all my questions perfectly.

Using app

6 months

Total reviews

4

Average rating

4.0

5 / 5 Share

Oct. 28, 2025

Store

Labonal

Using app

7 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 28, 2025

Emma 很讚

Store

CHOZEN

Using app

7 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 27, 2025

Using app

About 2 years

Total reviews

4

Average rating

5.0

5 / 5 Share

Oct. 26, 2025

We were having issues getting a new form to be added to our site. We reached out and Emma was able to help us get going within 24 hrs even during the weekend. Everything was sorted out very efficiently and timely.

Using app

Almost 5 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 26, 2025

Using app

About 1 month

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 24, 2025

Emma was really helpful! Great Support and Great App!

Store

RIAGRO

Using app

10 months

Total reviews

1

Average rating

5.0

4 / 5 Share

Oct. 24, 2025

Emma supports me about my inquiry professionally and thanks her.

Store

Simbans

Using app

Over 5 years

Total reviews

3

Average rating

4.7

5 / 5 Share

Oct. 24, 2025

Customer service rep Emma was incredibly helpful/amazing. Her response time was super fast, and she promptly connected me with a technical specialist to implement my requested style modifications.

Store

GYROOR

Using app

About 17 hours

Total reviews

7

Average rating

5.0

5 / 5 Share

Oct. 22, 2025

Using app

About 1 hour

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 22, 2025

Fast response time and helpful. Thank you Emma

Using app

6 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 21, 2025

Been using Powerful Form Builder for years, On multiple sites that I have developed for clients, Truly the best form builder iv used, support is always rapid and problem solving. Big shout out to Emma and her team, always hands on.

Using app

2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 21, 2025

great support!

Using app

34 minutes

Total reviews

1

Average rating

5.0

1 / 5 Share

Oct. 19, 2025

As soon as the trial ended, the app charged me a year's subscription. I subsequently uninstalled the app. I contacted support for a refund but received no response. I then contacted Shopify support, who, with their assistance, issued a refund. However, instead of applying the refund directly to my credit card, they credited my account with credits. This was completely ineffective. I contacted Shopify support, but they said credits couldn't be refunded to my credit card and directed me to contact the app development team, but I never received a response. I subsequently contacted Shopify support, who continued to help me communicate with the app team for over a month, but they told me they were unwilling to refund my one-year subscription. This was a truly terrible experience. It was a complete scam.

Store

My Store

Using app

1 day

5 / 5 Share

Oct. 17, 2025

Thank you for your prompt and helpful support.

Store

FLUFFY

Using app

8 months

Total reviews

5

Average rating

5.0

5 / 5 Share

Oct. 16, 2025

Excellent service. Emma was a great help

Using app

Over 2 years

Total reviews

5

Average rating

5.0

5 / 5 Share

Oct. 15, 2025

Works as advertised. Great features, great support

Using app

Over 1 year

Total reviews

9

Average rating

3.3

5 / 5 Share

Oct. 15, 2025

Their customer service is really outclass.They really listen and address your problem and assure your satisfaction. Highly recommended for forms on shopify!

Using app

3 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 15, 2025

Emma was absolutely amazing! She helped me add my form to my cart and made the whole process so easy. Everything works perfectly now, and her customer service was truly impeccable—patient, friendly, and super professional. Highly recommend

Using app

About 20 hours

Total reviews

1

Average rating

5.0