All reviews

Rating Breakdown

  • 5
    93% (1,900 ratings)
  • 4
    5% (95 ratings)
  • 3
    1% (15 ratings)
  • 2
    1% (13 ratings)
  • 1
    1% (29 ratings)

Reviews with Text

  • 94% (1,927)
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5 / 5 Share

Sept. 11, 2024

Great app that's easy to use and the support from Emma has been fantastic!

Using app

Over 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 11, 2024

I just installed an intake form on my website and needed help to get it to a good pace. I reached out the developer and Emma helped me make the form match my theme as close as possible. Now the form is live and looks like it belong on my website.

Using app

1 day

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 11, 2024

The customer support is great. Emma was a great help with getting our form online!

Using app

About 2 months

Total reviews

7

Average rating

5.0

4 / 5 Share

Sept. 11, 2024

Had some issues with how my theme and the app interacted but Emma was quick to respond and help. Otherwise, the app works great and looks great too!

Using app

About 21 hours

Total reviews

3

Average rating

4.7

5 / 5 Share

Sept. 11, 2024

We've been using Powerful Form Builder for a while now and since switching our theme, autoresponders stopped working. Emma was very helpful and resolved the issue very quickly.

Using app

Over 2 years

Total reviews

5

Average rating

5.0

5 / 5 Share

Sept. 10, 2024

I had a fantastic experience with the support team, especially Emma, who was incredibly helpful and responsive. She attended to my query promptly and ensured that all my concerns were addressed in no time. Her professionalism and attention to detail made the entire process smooth and stress-free. Highly recommend both the app and their excellent customer service!

Using app

Over 1 year

Total reviews

3

Average rating

5.0

5 / 5 Share

Sept. 10, 2024

Fast and fixed my issue super easy! thank you

Using app

Almost 2 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 10, 2024

This form builder is incredibly simple and easy to set up on your website, even without prior web knowledge. It's user-friendly and serves its purpose well. The customer care, especially Emma, is quick and reliable when it comes to resolving any issues. The only recommendation I would make is to regularly check the forms and ensure that emails are being received, especially if they’re set to forward to an admin or catchall email address. Occasionally, the form may disconnect due to unforeseen and minor technical issues. However, the support team is always prompt in addressing and fixing these problems.

Using app

Almost 3 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 9, 2024

I have just started using this form and it seems incredible. Emma from Technical support team is vey helpful and go beyond the way to to help you. I will add further review once I get used to it more.

Using app

About 4 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 6, 2024

Nice and professional answer!

Using app

Over 2 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 5, 2024

Emma was super helpful and fixed an issue I was having with my form. She was very efficient and kind!

Using app

Over 1 year

Total reviews

4

Average rating

5.0

5 / 5 Share

Sept. 5, 2024

Works great, good support!

Store

Rewake

Using app

4 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 5, 2024

I had a problem that I couldn't solve on my own but Emma was very helpful and warmed my heart with her service, I highly recommend this plugin.

Using app

7 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 5, 2024

Emma assisted us right away with our concerns. Thank you very much!

Using app

Over 3 years

Total reviews

2

Average rating

5.0

5 / 5 Share

March 4, 2025

Emma did a great job understanding my question. She quickly figured out the issue and helped me. Thank you very much for the great support.

Using app

Almost 2 years

Total reviews

3

Average rating

5.0

5 / 5 Share

Sept. 4, 2024

Helen's customer support is impressive. Highly recommended.

Using app

2 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Sept. 4, 2024

Unparalleled customer service. HIGHLY recommend! Emma was wonderful to work with and she went above and beyond. My form is perfect, thanks to her and Globo!

Using app

4 months

Total reviews

2

Average rating

5.0

1 / 5 Share

Sept. 4, 2024

The app is great - until you need support. They're not available normal working hours so each issue you encounter takes FOREVER to resolve. I have to wake up at 4AM to hopefully catch someone online - and even when the app says someone is online, they never respond. I've built a wholesale form for potential clients to fill out so that I can verify their business and approve them as a retail partner. However, my form shows up on my page with huge spaces between elements that makes the form look insane. So, I reached out to support 5 days ago, and while they said they would look into it, I still have received no support. I've been trying to chat with them this morning for the last hour with no response - even though it clearly says theyre online. This app would be great but it's probably the worst support I've experienced in my 5 years as a shopify seller.

Using app

7 months

Total reviews

4

Average rating

1.0

5 / 5 Share

Sept. 1, 2024

Using app

10 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Aug. 30, 2024

Nice customer service and Emma was very fast to help me

Using app

About 1 hour

Total reviews

1

Average rating

5.0