All reviews

Rating Breakdown

  • 5
    93% (2,014 ratings)
  • 4
    4% (97 ratings)
  • 3
    1% (16 ratings)
  • 2
    1% (14 ratings)
  • 1
    1% (30 ratings)

Reviews with Text

  • 94% (2,032)
Review RSS Feed Review RSS Feed

5 / 5 Share

Sept. 5, 2024

Emma assisted us right away with our concerns. Thank you very much!

Using app

Over 3 years

Total reviews

2

Average rating

5.0

5 / 5 Share

March 4, 2025

Emma did a great job understanding my question. She quickly figured out the issue and helped me. Thank you very much for the great support.

Using app

Almost 2 years

Total reviews

3

Average rating

5.0

5 / 5 Share

Sept. 4, 2024

Helen's customer support is impressive. Highly recommended.

Using app

2 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Sept. 4, 2024

Unparalleled customer service. HIGHLY recommend! Emma was wonderful to work with and she went above and beyond. My form is perfect, thanks to her and Globo!

Using app

4 months

Total reviews

2

Average rating

5.0

1 / 5 Share

Sept. 4, 2024

The app is great - until you need support. They're not available normal working hours so each issue you encounter takes FOREVER to resolve. I have to wake up at 4AM to hopefully catch someone online - and even when the app says someone is online, they never respond. I've built a wholesale form for potential clients to fill out so that I can verify their business and approve them as a retail partner. However, my form shows up on my page with huge spaces between elements that makes the form look insane. So, I reached out to support 5 days ago, and while they said they would look into it, I still have received no support. I've been trying to chat with them this morning for the last hour with no response - even though it clearly says theyre online. This app would be great but it's probably the worst support I've experienced in my 5 years as a shopify seller.

Using app

7 months

Total reviews

4

Average rating

1.0

5 / 5 Share

Sept. 1, 2024

Using app

10 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Aug. 30, 2024

Nice customer service and Emma was very fast to help me

Using app

About 1 hour

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 30, 2024

They responded quickly and courteously. thank you!

Using app

6 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 29, 2024

Great customer service ;)

Using app

About 8 hours

Total reviews

5

Average rating

5.0

4 / 5 Share

Aug. 29, 2024

無料プランでもチャットサポートを受けることができてよかった。

Using app

About 5 hours

Total reviews

1

Average rating

4.0

5 / 5 Share

Aug. 28, 2024

Thanks to Emmaa's help, I finally let our form clean and tidy. It's good enough to be published and I want to give 5 stars to the help!

Using app

4 months

Total reviews

8

Average rating

5.0

5 / 5 Share

Aug. 28, 2024

Very convenient application. And the best thing about this company is support. If something is not clear - they are always in touch and help solve the problem.

Using app

About 23 hours

Total reviews

3

Average rating

5.0

5 / 5 Share

Aug. 27, 2024

Emma helped me

Store

My Store

Using app

About 16 hours

5 / 5 Share

Aug. 26, 2024

The customer service was prompt and fixed any issues we had in a timely manner. I have been using them for years on another one of our sites and that's why when I built a new site I went back to get their form again.

Using app

12 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 26, 2024

Thank you Emma! The entire process was smooth, and I am very satisfied with the assistance I received. Highly recommend!

Using app

10 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Aug. 26, 2024

Very simple to set up, I had a couple of questions and received very quick support from Emma! Great app and excellent app support.

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 23, 2024

Emma is the best! Her attention is the best, I asked her many questions and she resolved them all very quickly. Thank you!!

Using app

1 day

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 22, 2024

Great service from Emma and quick to reply!

Store

Vatrer

Using app

12 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 22, 2024

Great help from Emma and Dinh Chi helping set up a form on our website. Thank you.

Using app

Over 2 years

Total reviews

3

Average rating

5.0

5 / 5 Share

Aug. 22, 2024

The best form builder app we've come across (and we tried out quite a few)! This one has a super simple UI and is really intuitive. Support staff are awesome too and helped with our request quickly and efficiently. Easiest 5-star review ever.

Using app

4 days

Total reviews

2

Average rating

5.0