All reviews

Rating Breakdown

  • 5
    93% (2,091 ratings)
  • 4
    4% (98 ratings)
  • 3
    1% (16 ratings)
  • 2
    1% (15 ratings)
  • 1
    1% (31 ratings)

Reviews with Text

  • 93% (2,101)
Review RSS Feed Review RSS Feed

5 / 5 Share

Oct. 3, 2023

Great app! Great support! I am using the free version and I've only had to contact their team once for an issue with my emails. They jumped on it right away and fixed the same day. Thank you support team! I highly recommend to anyone needing forms for their website!

Using app

7 months

Total reviews

7

Average rating

5.0

5 / 5 Share

Sept. 30, 2023

Very good application and with fast and efficient assistance.

Using app

Over 2 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 28, 2023

OK, I haven't fully tested the app yet. But I must say that the support has been astonishing so far. Emma has been quick in understanding my questions, and precise in her anwers. Apart from this also super-friendly! Thank you!

Using app

10 minutes

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 28, 2023

Their customer support was great at helping me identify and resolve an issue I was having with the app. They were respectful, helpful, and timely

Using app

Over 1 year

Total reviews

5

Average rating

5.0

5 / 5 Share

Sept. 28, 2023

Great app to build forms. Easy to use and well working. Great support team, especially Emma.

Using app

1 day

Total reviews

14

Average rating

4.7

5 / 5 Share

Sept. 28, 2023

Emma was very helpful and fixed my issue right away!

Using app

About 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 27, 2023

I just got this app so just in the beginning phases of testing it out but Emma was the best support helper ever with getting the form on my site & customizing it for me. From what I see this form will do everything I need it to, & it looks amazing! Love!

Using app

About 1 hour

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 27, 2023

These forms have proven to be highly effective in fulfilling our specific operational requirements. They have played a pivotal role in streamlining our returns and replacement procedures. The exceptional level of customer service accompanying this product further enhances its value. The inclusion of a chat support feature is a significant advantage, providing invaluable assistance. Undoubtedly, this form builder application stands out as the premier choice on Shopify and represents an excellent return on investment.

Using app

3 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Sept. 26, 2023

Excellent app! Easy to install and customize, looks great and the service was quick, friendly and excellent when I had a question. Highly recommend!

Using app

29 minutes

Total reviews

7

Average rating

5.0

5 / 5 Share

Sept. 26, 2023

Started using the App today, the amount of help or support I got from Emma is immense, she is very responsive and super knowledgeable. Happy to get such quick and effective resolution.

Using app

About 4 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 25, 2023

A great and easy to use custom form builder that has enough functionality to create our custom B2B forms. The Multi-Step tools are very simple to use. And I was surprised to have the support team answer me with a live chat late on a Monday night. There is some limited functionality in regards to Outlook Email integration, but I hope more features get added.

Store

Bennett

Using app

About 11 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 25, 2023

Great app and great customer service!

Using app

5 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 31, 2024

Quick response from the support, which fixed the problem immediately.

Using app

4 months

Total reviews

2

Average rating

4.5

5 / 5 Share

Sept. 22, 2023

Very helpful

Using app

8 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Sept. 22, 2023

The support response was helpful and effective in resolving the issue immediately. My issues were handled by an operator named Emma, who was very friendly and quick to respond. I was pleased with the service.

Using app

9 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 21, 2023

emma was really helpful! amazing!

Using app

About 21 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 21, 2023

Our company is Optimal Essentials and I'm having problems with setting up an autoresponder email with the merge tags, I asked Emma their tech support and she responded with the right answers. quick and simple to understand.

Using app

About 2 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 20, 2023

The customer support theme is very kind an helped us with all custom settings we wanted to implement. We created a form in which our customers can request a return and is working perfect. Thanks guys!

Using app

8 days

Total reviews

7

Average rating

5.0

5 / 5 Share

Sept. 19, 2023

The plugin works great, the customer support service is spot on, again special thanks to Emma for her help;

Using app

3 months

Total reviews

5

Average rating

5.0

5 / 5 Share

Sept. 18, 2023

I have been using this software for over a year and many brands in our company use this plugin. When I have a problem, they often resolve it quickly for me. Especially customer service Emma, very patient! highly recommended!

Store

ieGeek

Using app

Over 1 year

Total reviews

3

Average rating

5.0