Gelato: Print on Demand
Print on demand
Rating
4.8
feedback
638
chart
#448
All reviews
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June 7, 2023
I ordered a metal print of one of my paintings as a test. I was shocked at the incredibly low quality. Colors were very dull. My greatest fear is that someone would order this product. Fortunately I’m just getting started and no one has placed an order. I have to assume all the other product of similar quality. Unfortunately I had to removed the app.
Hi Felix, We're truly sorry to hear you weren't satisfied with the outcome of the metal print. We'd love to investigate and provide you with a detailed explanation of what occurred, so have reached out directly to gather photos and see where we can further support you. We really appreciate you providing us this feedback, so we can improve our services moving forward, and deliver the world-class experience for which we strive. Our support team is available via live chat 24/7 through our website should you need. Please feel free to let us know if there is anything else we can do and we look forward to discussing further. Best regards, Kyle Customer Service Manager
April 24, 2023
Hello, I accidently transfered one of my product on your app and I can't find it anymore on my shopify store. What is going on? Could you be nice enough to contact me and tell me why I can't get it back in my stock?
Hello, My name is Bartosz, and I'm the Escalations Manager at Gelato. We're sorry to hear you've faced an inconvenience while using the app. I was able to identify your account, and reached out personally via email 3 times - however, I'm afraid I didn't receive reply. Our system may sometimes work in unexpected way, especially in the beginning, when the platform is unknown and users need to spend time learning how to use and navigate within the platform. We strive to constantly improve ease of use, but in cases something is causing confusion - our Support Team is happy to assist you 24/7. We hope that you will consider giving Gelato one more try, and we would be honoured to have a chance to make the bad experience up for you. Thank you, Bartosz Gelato Support Team
May 26, 2022
Endless problems with print quality and damaged prints. I used gelato for hundreds of photo, aluminium, and acrylic prints. I'm having to move my services to other providers after endless problems with items arriving damaged in post, and poor print quality. "Museum Quality" prints are often scuffed and scratched. They do not appear to be high quality. Packaging is typically in a corrugated cardboard envelope that bends easily and damages the print. Gelato will offer reprints on damaged items for free, but often these reprints arrive with the same problems. Wooden frames are extremely cheap, wood colour does not match that on the website. "Aluminium Dibond" prints in New Zealand and Australia are not printed on 3mm dibond as advertised, but directly onto 1mm aluminium sheet. Again this often arrives bent. Packaging often has no corner protection. Occasionally the mounting bracket is attached upside down. The app is intuitive and responsive. Customer service is excellent. But these don't help if the end products have such quality control issues.
Hi Charles, Thank you for your review and for your feedback. We’re sorry to hear that there has been repeat damage to your orders. We report every error internally to ensure our team can identify and action any areas of need as soon as possible. We really appreciate the trust put in us, and have reached out to you directly, as we would love the opportunity to chat about your situation in more depth, and find a solution for you and your customers. Our support team will continue to be here 24/7 to help via email or live chat should you need anything. Best regards, Kyle Customer Service Manager
Dec. 14, 2020
AVOID THEM AT ANY COST! Gelato is a big time scammer and they have no control over their printing partners. All they do is COVID COVID COVID. They are advertising fake Dec 10 deadlines for Christmas orders and now the orders placed on Dec 3 shows estimated delivery of 29th (this is fake too and keeps on extending). They will take your money and forget about orders. 11 days and they couldn't even ship a print. And don't even try to reach out to me again. I am done with you SCAMMERS! You guys have ruined my business and they will ruin yours.
Hi, We are sorry to read this type of review. We try to always be genuine and honest in our communication. It is extremely rare to get this type of review, but we of course will try to relate to your feelings about your experience with Gelato in a professional way. You are obviously very frustrated about the impact of COVID-19 and so are we. We are not only frustrated, but we are deeply concerned since some of our team members and employees at our partners are impacted personally by the disease. Our priority has and will continue to be the health and safety of all team members and partners working with Gelato orders. Some of the impact of this pandemic- apart from the well being of the community- is felt with fewer staff members at our print partners, a boom in global eCommerce, and general delays at most major logistics providers. We always seek to improve our operations and our communication with customers about their order status, but unfortunately we cannot influence these global factors impacting production and transportation. We have identified 2 orders in your account that are delayed. We have reached out to you separately via email with an update about these 2 orders including all actions underway for the delivery of these orders. Best Regards, Achille Mileto Head of Customer Advocacy Gelato