Rise.ai: Gift Cards & Loyalty
Rise.ai Shopify App Listing Page for Store Credit Solutions
Rating
4.8
feedback
1,088
chart
#1,471
All reviews
Rating Breakdown
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Aug. 29, 2024
Great customer service. They took care of an issue we were having immediately. Very responsive.
Aug. 5, 2024
Thank you so much to Juna for her professionalism. Very helpful ! The Frankie Shop team !
July 30, 2024
I had a great experience with Junalou,who was very patient and helpful.Junalou answered all my questions and was able to resolve the issue in a timely manner.
July 29, 2024
Great support team! Eddie helped me out during our onboarding and answered my many many questions I had quickly and easily for my team to understand! 5 Stars!
July 28, 2024
Very impressive customer service and this app is the best I could find for gift cards and a rewards program.
July 20, 2024
We've just begun using Rise.ai, and are super-impressed by the apps design (front and backend). A professional product in every way. Just as importantly we've had several chats with the Rise support team and always come out of those chats feeling relieved that our problem is taken seriously, and resolved right away. Sometimes, at incredible speed! So we're quite happy, and would recommend the app to other stores.
July 19, 2024
Eddie replied very quickly, was extremely informative and made the process SO easy for me! Very happy with his support!
July 18, 2024
Very quick to help resolve my issues! Investigated thoroughly and were able to provide me with a solution within 24 hours : )
June 30, 2024
DO NOT USE this app if you're looking for a VIP-tier-based loyalty program. The app can be configured to send out an email when a customer "unlocks" a tier... however, the app does not explicitly tell customers what tier they're on nor allows them to easily track their progress toward other tiers. Imagine logging into a rewards program with your credit card, airline, or hotel and not being able to see what your status is. This app is broken until they figure this out.
June 26, 2024
We have been using it for years and works perfectly for our business. It took us some efforts to customize it to use in Japan, but it is worthy. The customer service is always great.
June 11, 2024
Sold $100 in gift cards and paid $120 in fees. This fee structure makes no sense.
June 18, 2024
Insane hidden charges, I was getting charged $29.99 a month, then it jumps to $200 plus! I didn't even notice until I saw the increased bills. Support were unhelpful so I have made a complain to Shopify.
June 4, 2024
The Rise.ai support team are beyond helpful. Juna and Eddie went above and beyond helping me create a more robust, user friendly and secure gift card process. Customer service is top-notch. I appreciate their help and support very much!!
May 20, 2024
Eddie was an excellent support assistant. I could not figure it out without him.
May 16, 2024
It's a straightforward way to give credits and rewards to customers, love how easily it integrates with Shopify
May 2, 2024
We are just starting out using this app but, after trying a few others, we can say, at least so far, this app is above and beyond better than the others! It has great features and is easy to use and set up. Everything is pretty much straightforward and, the questions we did have, Eddie was very quick to answer and helped us tremendously. Highly recommend this app!
April 8, 2024
App is great for offering rewards to customers, its very user friendly. Had an issue after I had an external web designer amend my website, but the chat support team logged right into my site and added code to get me up and running again in 2 minutes!