Rise Gift Cards & Store Credit
Store Credit Wallet for Cashback, Loyalty, Rewards & Refunds
Rating
4.7
feedback
753
chart
#1,861
All reviews
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Jan. 18, 2026
This is a truly brilliant app and great customer support in the chat room and in web meetings when needed.
Jan. 5, 2026
Ho trovato molto competenti gli assistenti di shopify nell'aiutare i suoi utenti a fare meglio ... Soprattutto Eddy mi é stato tanto di aiuto in innumerevoli situazioni che mi impedivano di avanzare correttamente. Grazie alla sua guida e istruzioni sono riuscito fin'ora a portare avanti in miei interessi. Grazie mille a Eddy e a tutto il team
Dec. 23, 2025
I’m so glad we chose this app for our gift cards. It offers great features and runs smoothly. I also want to give a huge shout-out to the support team—they went above and beyond to help us get everything set up. Fast, professional, and genuinely nice people to deal with. If you are looking for a gift card app, this is the one.
Dec. 18, 2025
Please note that the app cannot be translated! This means it is only suitable for stores whose main language is English. A minor but very important detail.
Hi there, Rise.ai enables text customization across nearly all assets. The specific element you inquired about uses Shopify's newest technology, and customization for that piece is launching within the next few weeks. It seems you've just explored the app briefly, and we'd genuinely welcome the opportunity to support your business. I personally sent you a message following your thread with our Support team member so feel free to reply there or reach out to our 24/7 team at [email protected]. All the best, Itay, Head of CS
Dec. 16, 2025
Dec. 15, 2025
Great customer support. Eddie was quick to respond and fixed my issue in seconds!
Dec. 12, 2025
Eddie was fast and efficient, addressing our concern and assisting in determining next steps.
Dec. 10, 2025
Our experience with Rise has been excellent so far. The platform is intuitive and has integrated seamlessly with our existing workflows. When we did encounter a challenge, Netta on the support team was incredibly helpful—she went above and beyond to understand our specific use case and offered a thoughtful and effective solution quickly. Her responsiveness and care made all the difference. Highly recommend both the platform and the team behind it!
Nov. 26, 2025
Exceptional Support from Pauline - White-Labeling Setup Made Easy and during the most crucial time of the year! I needed to set up email white-labeling for our gift cards to fix deliverability issues (emails going to spam). Pauline from Rise.ai support went above and beyond! She provided clear DNS instructions for my end and had everything verified and activated within 30 minutes (so FAST). When we discovered the MX records were interfering with our existing email setup, she quickly confirmed we could remove them without affecting white-labeling functionality. The result? Gift card emails now land in the inbox with our branded sender address instead of spam. Clean, professional, authenticated emails. Pauline's technical knowledge, responsiveness, and genuine care for getting this right made all the difference for our brand! This is what world-class support looks like. Special shoutout to Pauline - thank you for your patience and expertise! That was the fastest turn around ever!
Nov. 26, 2025
STAY AWAY SCAMMERS adverises a $16 a month option and then will find a way to charge you hidden fees my monthly balance was $203 and i didnt even use my shopify account once, They will refuse to refund you after scamming you. There is also no way to view an itemized bill of what you were charged for all it says is "app fees" which is insane bc ive never used the app, not a single order. There is also nowhere to cancel your subscription on their website, this is obviously done on purpose.
Hey there, Itay here, I lead Rise.ai’s Support team. We take billing accuracy seriously. After checking your account, the charge was issued for the plan you selected on our plan selection page and approved through Shopify Billing. With that, we responded to your initial inquiry in October and followed up proactively but there was no response. When you reached out today, your inquiry got escalated and I got back to you with the required documentation within less than three hours. I've reached out to you directly to make sure everything is fully resolved. If there's anything else we can address, please don't hesitate to let me know.
Nov. 14, 2025
Eddie was so helpful in helping me track down a gift card code. I had a client awaiting an answer, so I really appreciated how quick he was to assist me!! Thanks Eddie!
Nov. 11, 2025
Nov. 6, 2025
This app is the only app I've found that works with Flow to create Gift Cards in bulk for a promo we run every year. Setup is extremely easy and Emilie is the best, always very quick to help and fixes any issue we run into.