Rise Gift Cards & Store Credit
Rise.ai Shopify App Listing Page for Store Credit Solutions
Rating
4.7
feedback
747
chart
#1,433
All reviews
Review RSS Feed
Nov. 26, 2025
Exceptional Support from Pauline - White-Labeling Setup Made Easy and during the most crucial time of the year! I needed to set up email white-labeling for our gift cards to fix deliverability issues (emails going to spam). Pauline from Rise.ai support went above and beyond! She provided clear DNS instructions for my end and had everything verified and activated within 30 minutes (so FAST). When we discovered the MX records were interfering with our existing email setup, she quickly confirmed we could remove them without affecting white-labeling functionality. The result? Gift card emails now land in the inbox with our branded sender address instead of spam. Clean, professional, authenticated emails. Pauline's technical knowledge, responsiveness, and genuine care for getting this right made all the difference for our brand! This is what world-class support looks like. Special shoutout to Pauline - thank you for your patience and expertise! That was the fastest turn around ever!
Nov. 26, 2025
STAY AWAY SCAMMERS adverises a $16 a month option and then will find a way to charge you hidden fees my monthly balance was $203 and i didnt even use my shopify account once, They will refuse to refund you after scamming you. There is also no way to view an itemized bill of what you were charged for all it says is "app fees" which is insane bc ive never used the app, not a single order. There is also nowhere to cancel your subscription on their website, this is obviously done on purpose.
Hey there, Itay here, I lead Rise.ai’s Support team. We take billing accuracy seriously. After checking your account, the charge was issued for the plan you selected on our plan selection page and approved through Shopify Billing. With that, we responded to your initial inquiry in October and followed up proactively but there was no response. When you reached out today, your inquiry got escalated and I got back to you with the required documentation within less than three hours. I've reached out to you directly to make sure everything is fully resolved. If there's anything else we can address, please don't hesitate to let me know.
Nov. 21, 2025
Nov. 14, 2025
Eddie was so helpful in helping me track down a gift card code. I had a client awaiting an answer, so I really appreciated how quick he was to assist me!! Thanks Eddie!
Nov. 11, 2025
Nov. 6, 2025
This app is the only app I've found that works with Flow to create Gift Cards in bulk for a promo we run every year. Setup is extremely easy and Emilie is the best, always very quick to help and fixes any issue we run into.
Nov. 4, 2025
Junalou from the Chat Support team is super knowledgeable and efficient. Highly recommend the app because of the superb support and ease of use. Thanks!
Store
Nature's Help
Using app
About 2 years
Nov. 4, 2025
Juna was particularly helpful this afternoon. I was having problems uploading a campaign. She was able to diagnose the issue and explain the fix. All is resolved. Thank you.
Store
WÜSTHOF
Using app
About 5 years
Oct. 30, 2025
super quick and efficient! hope i get eddie's help every time!
Store
Kudos
Using app
Over 4 years
Sept. 25, 2025
Eddie was very helpful and helped us quickly resolve the issue we were facing. Great support!
Sept. 24, 2025
Eddie and the rest of the team were extremely helpful this week! I needed a way to not have our automatic store credit emails go to spam, and Eddie patiently walked me through how to prevent this from happening. He was detailed, quick to get back to me and in the end, our problem is now solved! Thank you!!
Sept. 24, 2025
Sept. 23, 2025
Sept. 22, 2025
Juna was extremely helpful and clear in communicating what I needed to do to reinstate some customer gift cards :)
Sept. 16, 2025
The charges based on our platform sales is ridiculous. When there is no purchase of gift card was made, they charge us base on our sales even though our sales did not include the gift card. Did does not make any sense for us. not recommended to use
Hi there, Itay here, I lead Rise.ai’s Support team. We appreciate that you’ve been with Rise.ai for the past five years - thank you for your partnership! I've sent you a message and would like to address your concerns. Please reply there and I'll do my best to assist. Just to clarify, all pricing is shown during plan selection and in Shopify’s billing approval flow, and we never charge beyond what’s approved. Our plans are designed around the full platform value and built to support businesses of all sizes. Looking forward to hearing back from you.
Nov. 20, 2025
Super excited to be on rise! Our experience with set up has been smooth -they can accomplish pretty much anything we'd want, although some things take a more manual approach as they are still building out some integrations. Their support is always helpful. Today Juna helped me figure out some gift card fraud stuff and was very informative