Rise.ai: Gift Cards & Loyalty
Rise.ai Shopify App Listing Page for Store Credit Solutions
Rating
4.7
feedback
1,114
chart
#2,030
All reviews
Rating Breakdown
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April 3, 2025
Rise.ai has been a game-changer for us! The app itself is incredibly powerful, but what really sets it apart is the outstanding support. Our account manager, Gabi, is fantastic – always quick to respond and full of helpful ideas. Whether it’s a quick question or a deeper strategy session, she takes the time to understand our needs and offer thoughtful, detailed guidance. I’d highly recommend Rise.ai to anyone looking to streamline their gift card or loyalty credit offering. The possibilities with this app are genuinely endless!
April 4, 2025
This app works fantastic, after testing many other apps for loyalty and cashback I have to say that this is such a wonderful app and the support is amazing, thank you!
Hi, I'm Itay, Head of Support at Rise.ai. We were surprised to see your review, as Emilie from our team had worked closely with you to troubleshoot and resolve the issue shortly after you've reached out. We appreciate the opportunity to assist you and are glad we could find a solution. Your feedback is important to us, and we would love to assist if any other questions come up.
April 2, 2025
Emilie was very clear and helpful when helping me set up rise.ai. Highly recommend working with her
March 26, 2025
Very bad experince with that app if you are going to install it beware from it the reason is that they just only want your subscription there app is not problem solving we have purchased their premium plan to issue our customer store credit we created the flow that is ok but it is not runing not added any store credit to the customer when we connect with support they just only answer that we are trying our best and you will surprise that their response time is 3 to 4 hours not serious with their customer they just only want subscription from their customer after wasting our 4 days on this app we found the credityard app very good app, good customer support and solved our problem.bloddy hell app rise.ai
Hello, I'm Yishai, Head of Customer Operations at Rise.ai. Thank you for taking the time to share your experience. Your situation involved a particularly complex workflow that required specialized attention from our development team. During your trial period, our team provided extensive support through multiple emails, scheduled calls, and even ad-hoc assistance via WhatsApp—all aimed at resolving your unique implementation challenges. At Rise.ai, we pride ourselves on our responsive 24/7 support with average response under 5 minutes. While most technical issues are resolved quickly, some complex cases do require more in-depth investigation and development resources, which we transparently communicated would take additional time. We value every customer's feedback as it helps us improve. Should you reconsider using Rise.ai in the future, we would welcome the opportunity to demonstrate our commitment to your success and the full capabilities of our digital wallet solution. Wishing you success with your business, Yishai and the Rise.ai Team
March 20, 2025
the worst experience among all the apps I ever used. Slow in support, the app usually encounters problems, do not have analytics dashboard, you have to download a CSV file to fillter how much you made with EACH CUSTOMER. Integration with other apps is hard. Try one month and will never use it again
Hey Itay from the rise team here. I can see we were in the middle of assisting you with configuring your account and how to best use the system when our communication stopped. We have tried reaching out a few times and would be more than happy to continue assisting you. For clarity, we offer 24/7 support however some issues require deeper investigation and might have a longer turn around. With that said I've personally taken over your account and am here to make sure you are happy with our service Edit: Thank you so much for getting on the call with us and sharing your valuable feedback. As discussed, a lot of what you mentioned is already being worked on in coming updates in the next few months. We hope to see you using Rise again in the future.
Feb. 27, 2025
Junalou was very helpful. Very fast, friendly and knowlegable. Thank you if posted, only post business name not my name. thank you
Feb. 27, 2025
We've been using rise.ai for digital gift cards, and it works seamlessly! The setup was easy, and our customers love the convenience. We're excited to try their reward program next to boost customer engagement. Their support team is always very helpful and quick to assist. We highly recommend it!
Feb. 18, 2025
They have a wonderful support team and it is a very straight forward system.
Jan. 16, 2025
Eddie helped me get the rewards page running in less than 24 hours! My questions were answered every step of the way!
Jan. 3, 2025
Eddie provided exceptional support for our Shopify app! He was knowledgeable, responsive, and went the extra mile to ensure all our questions were answered and issues resolved promptly. His expertise and attention to detail made the entire process smooth and efficient. We truly appreciate his assistance and highly recommend him to anyone needing help with the app. Thank you, Eddie!
Dec. 27, 2024
We've been a fan of Rise. The customer service is responsive, the platform is easy to configure, and the integrations are good. I'd say our move to Rise from Smile has been good. It is more clear than Rewards points for our customers, and a unified tool for gift cards, store credit, and rewards is nice. And it's more cost-effective, which matters a lot to us.
Dec. 18, 2024
Phenomenal support from Eddie today. He was easy to understand and solved my problem within minutes. Thank you!
Feb. 13, 2025
I installed this app a couple of days ago, and it is excellent as we have been looking for a way to manage store credit and loyalty all in one place while utilizing Shopify's legacy account creation. The service level of assisting with the setup has been fantastic. Thank you, Junalou (Customer Rep), for your excellent customer service:). UPDATE: we have been using this app for about six weeks, which is fantastic. Yesterday, we upgraded to Pro to get the One-Click Apply button, and I had an issue trying to get it to work. John(Customer Rep) not only got it to work but recommended a better way to execute it. He is a Rock Star. The Customer Service here is top-notch! Another day and another excellent customer service interaction. This time it was Eddie. This team is awesome:)
Dec. 13, 2024
First and Foremost - GREAT Customer Support - Real Person with REAL knowledge offering REAL help - NOT just another AI bot. Trust Me - In this Business - It Matters Most And if that is not enough - THIS AP is SOLID - Well Designed and Easy to understand and use - Thank you to the many people at Rise.AI that must have spent hundreds of thousands of hours creating, debugging and maintaining
Dec. 5, 2024
Very difficult to use. Does not support stores with subdomains. Also encountered problems, customer service support was very slow to respond. Not recommended！！
Dec. 4, 2024
External application to Shopify, limited functions, not intuitive and expensive. I found better and cheaper for Cashback + loyalty
Nov. 13, 2024
Eddie was very helpful in resolving my issue in a timely and concise manner. I am still learning how to use Rise.ai so it's good to know there is some there to answer any questions I have.
Nov. 1, 2024
We've been using the Rise AI loyalty app for over a year now, and I couldn’t be happier with the results! We recently revamped our employee loyalty program, and switching to Rise AI has truly been a game-changer. The bulk upload feature is fantastic. Plus, Itay has been incredibly supportive throughout the entire process Thanks to Rise Ai, our loyalty program is now more effective and engaging than ever. Highly recommend it to anyone looking to enhance their employee recognition initiatives! Thank you, Rise Ai!