Rise Gift Cards & Store Credit
Store Credit Wallet for Cashback, Loyalty, Rewards & Refunds
Rating
4.7
feedback
739
chart
#2,233
All reviews
Review RSS Feed
Nov. 17, 2021
Great app, I love its features! I can modify the design of the gift cards without having to code. It has many options to choose from.
Thank you for the review! We designed our app so that you can customize the gifting experience (and loyalty) without any coding/dev work - we are glad this works well for you :) Please let us know if we can help with any questions.
Nov. 9, 2021
Perfect app!! I needed this type of app to boost our AOV and to give added value to our customers, the gift card and loyalty program features did the job. Integration is simple and their tech support is quick to help when needed. Highly recommended!
Hi there, we are very pleased that our gift card and loyalty features have ticked all the boxes for you - thank you for the review! As always, we are available to answer any questions.
Nov. 8, 2021
Great support from their customer support team. Excited to see how our new loyalty and gift card program will perform!
Thank you very much for the review. We are looking forward to seeing great results! If you need any additional assistance, you know where to reach us :)
Nov. 2, 2021
Great App - well designed and easy to implement. Had the chance to speak to Eddie (customer service) about some of my questions - super clear, friendly and helpful!
Hi there! Thank you very much for the review :) We're glad Eddie was able to assist and that you found the implementation easy. If you have any additional questions, our customer support team is here to help!
Nov. 11, 2021
Updating my review from 1-Star to 4-Star. While I still completely believe that Rise.AI's pricing model is completely out of sync with Small/Startup company sensibilities (and budgets), the app itself is amazing. To me, it makes more sense to reduce the barrier to entry (app fee) and enable more features and build more cost into the transaction volume. That way we grow, and succeed together until a base fee starts to make more sense. That said, it's easy to integrate, customize, and deploy without knowing code. I only launched the giftcard functionality but look forward to utilizing the other elements soon. I also want to acknowledge the Customer Service/Support team, specifically Itay, who engaged immediately to "save the sale". He was outstanding when it came down to listening to my concerns and actioning an amenable solution. Exactly the kind of thing I wish more companies did well.
Hi there, Keren here from the Rise.ai team. We're sorry to hear we haven't met your expectations, as customer satisfaction is our number one priority. I understand our customer support team has reached out to you, but I'd personally be happy to speak with you directly to see how we can improve your experience with our app. Please contact [email protected] to schedule a time with me. Our pricing structure can be found here: https://rise-ai.com/pricing. This page includes a plan comparison table which outlines the features included in each plan. Our Starter plan includes our digital gift card solution, referrals program, store credit and loyalty features too. I hope to hear from you :)
Dec. 15, 2025
Eddie has been of great assistance! Always timely responses and great service!
Thank you for the wonderful review and for expressing your appreciation of the work of your Account Manager, Dana. We are thrilled to be working with you and look forward to continued success. Of course, Dana and the entire customer support team are available to assist so that we ensure your gift card goals are achieved.
Oct. 22, 2021
Their response to my query was fast and efficient. John was very patient with me. I'm very pleased with the features Rise offers me and the ease of implementation. I would recommend this app to anyone that wants to customise their gift card experience.
Thank you for the review!
Oct. 21, 2021
I've only had Rise on our site for a few weeks but it's already proving to be the right solution for us. We love that customers can schedule their gift cards and send it directly to the recipient, something we were not able to do with the limitations of Shopify Plus gift cards. We also just integrated with Okendo for loyalty rewards for reviews and I have high hopes that this is going to work well because we were not able to remind customers when their rewards are going to expire. The customer service team has been so helpful. They are really responsive and helpful which is the most important thing for us. Especially Pauline and Eddie. Thank you for your continued support as we fully integrate with Rise.
We are very pleased that we are the right solution for you!
Oct. 20, 2021
Loved that we could create a more branded referrals program for our customers. Needed help with the setup and the team was super fast and helpful, thanks!
Love that we could be the solution you were looking for!
Oct. 17, 2021
amazing support, app is good once you have it configured the way you want it to. really appreciate the support
Appreciate the review! Here to support whenever you need.
Oct. 14, 2021
it's amazing!!! the online help center is awesome. the representative is very nice and patient to help me to solve the problems!!!
What a review! We're blushing - thank you!
Oct. 14, 2021
Excellent app for issuing store credit to different type of customers. Love the support from Rise as well!
Store credit is certainly our forte. Thank you for the review!
Oct. 12, 2021
Fantastic customer service from Pauline at Rise.ai. She worked with me to find a solution to our issue and we had it resolved within minutes. Thanks Pauline
Glad Pauline, aka "the problem solver", was able to help you. Thank you for the review :)
Oct. 6, 2021
I used this app for a better customer Gift Card experience. The customer service from John was great. He was patient and helped me quickly with questions and set-up. I highly recommend this app.
Thank you!!
Sept. 29, 2021
An incredibly professional, dedicated and friendly team behind one of the best Shopify apps you could add to your website. Fast and easy to set up, yet powerful enough to grow with. Highly recommended.
Sept. 23, 2021
The customer service I received from Eddie today was phenomenal and that's very difficult to find these days. Thanks for quick response and action on fixing my overlapping button!!!
Customer support is our number 1 priority and Eddie is a star! Thank you for acknowledging his great work :)
Sept. 11, 2021
I use this app to generate referrals and repeat business. My customers love how simple it is to redeem store credit rewards and spend more in my store.
Thank you for the review!!
Sept. 9, 2021
We are really enjoying the elevated experience our clients have with using this app. Thank you so much!
You have elevated the start of our week with your review :) Thank you!
Sept. 7, 2021
UPDATE 9/7/2021: At the request of Rise, I am updating my review and adding some stars to my formerly one-star review. Before writing my initial review, I reached out to customer service via chat to confirm that, if I uninstall the app, customers would not be able to access their gift card codes in their email. After expressing my disappointment that this is the case, I was told by CS that they wished they had better news (and obviously no resolution). After writing the review, I was offered 12 months of continued support at no charge. Hopefully, all of the gift card recipients will have redeemed their gift cards by then. In the meantime, I have quit using Rise and returned to using Shopify's included gift card process. The original review starts below. Short version: Buyer beware. Don't use this app unless you plan on using it forever. I started using this app during the pandemic, since I wasn't open to walk-in shopping and people were buying gift cards online to support the store. Once gift cards sales dropped off, I planned on discontinuing using the app. Turns out, if you want t stop using this app, customers who purchased (or received) gift cards will no longer have access in their emails to the code that allows them to use the gift cards. Not a good look for me or the gift card giver! So I can either screw my customers or continue paying $20/month until all gift cards have been redeemed. Apparently, I can download the codes and the customers can get them from me. But wow, that's a huge headache for them and for me! I wish I had never used this app.
Hi there, we have been in touch with you directly to resolve this :) Customer satisfaction is our number one priority and we'd like to work with you to find the best solution. If exporting the outstanding gift card codes does not work for you, there are other options :)
Aug. 31, 2021
I was very pleased with this app so far. We're using it to create bulk gift card codes so we can produce physical gift cards for distribution. The process is a little clunky as you have to get your bulk request manually approved before it can happen, but I understand their reasoning for that.
Thanks for the review! We are in the process of updating our bulk feature so this feedback is helpful :) For now, we first check that your bulk gift card requests are uploaded correctly so the process runs smoothly.