All reviews

Rating Breakdown

  • 5
    90% (674 ratings)
  • 4
    5% (40 ratings)
  • 3
    1% (8 ratings)
  • 2
    0% (2 ratings)
  • 1
    3% (20 ratings)

Reviews with Text

  • 99% (734)
Review RSS Feed Review RSS Feed

5 / 5 Share

Nov. 26, 2020

Rise.ai is a superior app that is backed up by an industry leading support team! You are not just a customer account to them, but a valued partner that they are truly vested in seeing succeed. Keren and the rest of the support staff have gone above and beyond to ensure we are getting the most out of their platform and that our campaigns launch without a hitch. Top notch and highly recommended!

Using app

12 months

Total reviews

6

Average rating

4.7

Developer Reply

Thank you for this awesome review - we really appreciate it and we are all very excited. We do see ourselves as a valued partner and we are truly vested in seeing your success. Our goal here in Rise is to help merchants like you to maximize their growth potential - It's always nice when hard work is recognized 🙏 Keep up the good work with your Store Credit & Loyalty program!

5 / 5 Share

Nov. 26, 2020

Really well done app, easy to use and effective. Nadav was very nice and helped me solve a problem very quickly. I recommend without doubt. Excellent quality price

Using app

7 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you very much for this 5-stars review 🙏 Enjoy your Gift Card and Loyalty Program, we're always here to help.

5 / 5 Share

Nov. 25, 2020

This is a very comprehensive app. We were importing a loyalty program from a different POS and they were able to make it work like a charm. Pauline and Sam were great helps, thanks Rise!!

Using app

19 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for this wonderful review. Our team is always here to help ✨ Please let us know if we can help with anything else.

5 / 5 Share

Nov. 25, 2020

We are very impressed with the nuisances with this app, it is very very clever and it really does tick the gift card and store credit. The customer service is outstanding and they took on our custom suggestions and will put them into action! Their rewards program is a bit weaker than their gift cards functionality. We are undecided about the cash back rewards vs other points based rewards, this is a drawback. Not being able to make the customers 'save' and 'build' their rewards is something I think may be a drawback. All in all worth the money though.

Using app

14 days

Total reviews

2

Average rating

5.0

Developer Reply

Thank you very much for this 5-stars review and for the important feedback 🙏 Enjoy your Gift Card and Loyalty Program, we're always here to help.

2 / 5 Share

Nov. 23, 2020

If you are a retail store or extremely high volume store that needs to constantly issue credits/gift cards to customers then this might be for you. We found it looking for "loyalty" programs and found that at $600 for the year it was extremely bare bones and did not fit our business at all. All sorts of features available if you pay more but for a basic rewards, loyalty building app I would steer clear of this one.

Using app

About 2 months

Total reviews

7

Average rating

3.4

Developer Reply

Hi team, It is Mark from the Rise.ai team. We’re sorry your experience didn’t match your expectations. Your feedback helps us get better! However, we do have a $19/mo plan, which includes all of our basic Gift Cards, Store Credit and Loyalty services. As our policy is 100% customer satisfaction you can reach us at [email protected] or at +1 646 8786419 so we could talk. Best, Mark

5 / 5 Share

Nov. 23, 2020

Absolutely brilliant app for both gift card retail sales and loyalty rewards program. Capacity to easily customise and set easy workflows for automated rewards. The support I have received via online chat and email has been AMAZING!!!! I am so confident with this app knowing help is an email away if I need it. Great widget for the front end site, allowing customers to see their balance and obtain their discount codes very easily. Highly recommend if you want a flexible loyalty program that is easily rule based.

Using app

8 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for this awesome review - we really appreciate it! Our goal here in Rise is to help merchants like you to maximize their growth potential - It's always nice when hard work is recognized 🙏 Keep up the good work with your Store Credit & Loyalty program!

5 / 5 Share

Nov. 20, 2020

Only using the Gift Card aspects, but they are working great! Pauline has the best customer service ever!

Using app

About 3 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 20, 2020

Superbly designed, easy to use, and the fast support by the team is hard to beat! Looking forward to amplifying our GC sales.

Using app

3 days

Total reviews

7

Average rating

5.0

5 / 5 Share

Nov. 20, 2020

Rise app has been one of the most valuable apps that we've used so far in our site. Not only their technology is reliable, but they're always evolving with new needs in the market, and partnering with the big tech players to offer relevant features. Earlier this year, we launched our Gift Cards online with rise, the UX and easy functionality of this online gift card excels what we expected, offering our customers convenience and a way for us to brand and personalize our experience. We've been able to expand and use additional features like the loyalty rewards. Their support team is very responsive and assures our questions are answered promptly. I highly recommend this app.

Using app

8 months

Total reviews

4

Average rating

5.0

5 / 5 Share

Nov. 16, 2020

We use this app for our Gift Card and it is unlike any other! The user experience is awesome and the Rise.ai team is always available for any assistance and respond quickly. Looking forward to setting up the Referral program.

Using app

6 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 16, 2020

We're using Rise for gift cards and loyalty. Replaced our previous rewards program with this and couldn't be happier. Support is exceptional. Set it up right and it's definitely worth the investment. Excited to use during the holiday season and beyond.

Using app

4 months

Total reviews

5

Average rating

5.0

5 / 5 Share

Nov. 16, 2020

Ari Yahalom and the team did an amazing job helping us to integrate the gift cards in our store. We are not a typical usecase and they were able to assist us with every step of installing and setting up the app. A perfect app if you need to have giftcards for ReCharge as they integrate seemlessly.

Using app

14 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 14, 2020

I have had a great experience setting up the app and feel like it is going to be a great fit for my e-commerce business. Support team was responsive and solution-focused.

Using app

About 12 hours

Total reviews

6

Average rating

4.3

5 / 5 Share

Nov. 12, 2020

Bulk gift cards for B2B -- so easy. Haven't even checkout all the features yet so very excited. Thanks!

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Using app

9 minutes

Total reviews

5

Average rating

5.0

Developer Reply

Thank you so much for this wonderful review. We're so happy you like Rise.ai 🙏 Enjoy your Gift Card and Loyalty Program - you're awesome 😊

5 / 5 Share

Nov. 12, 2020

Very happy with the app! It truly solved our gift card issue. We are a high volume store and this works perfectly.

Using app

9 months

Total reviews

12

Average rating

5.0

Developer Reply

Thank you very much for this 5-stars review 🙏 Enjoy your Gift Card and Loyalty Program, we're always here to help.

5 / 5 Share

Nov. 12, 2020

Couldn't have done it without Dana's help today. Thank you for all your support and making it so easy. Brilliant

Using app

About 23 hours

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for this wonderful review. Our team is always here to help ✨ Please let us know if we can help with anything else.

5 / 5 Share

Nov. 10, 2020

This is a great app to enable my customers to buy gift cards rather than try to guess what the recipient would like the best. Quick and helpful support provided as well. Thanks Rise :)

Using app

Almost 2 years

Total reviews

3

Average rating

2.3

Developer Reply

Thank you so much for this wonderful review. We're so happy you like Rise.ai 🙏 Enjoy your Gift Card and Loyalty Program - you're awesome 😊

5 / 5 Share

Nov. 9, 2020

I think I have been on Shopify for a bit over 8 years now and this may be my first review, and that should speak for itself. I cannot say enough great things about Rise and the team there. The price is absolutely justifiable, and with the proper setup (which the Rise team helps with) your ROI will be 7x-10x. We saw immediate results and I cannot wait to see Rise, rise to the top as our favorite app. I was not incentivized in any way to leave this review and I am leaving this review after a couple of months of use. For any pyp competitors reading this review. I hate this app, worst app ever, stay away.

Using app

4 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for this super-great review - we really appreciate it! Our goal here in Rise is to help merchants like you to maximize their growth potential - It's always nice when hard work is recognized 🙏 Keep up the good work with your Store Credit & Loyalty program!

3 / 5 Share

Nov. 8, 2020

It seems like a great app but I do see one issue. I had this app installed last year for a couple months then deleted since I didn't have enough customer engagement to make it worth the monthly fee. So when I decided to give it another try for the upcoming holiday rush, the old card was already pre-saved but for some reason it was not linking up in the Rise admin. It would show the card as active but it would also say the product was not linked, so there was a disconnect somewhere. I deleted the gift card in question that was showing it wasn't linked and now I can't create a new card. There should be a function to delete a card from the rise admin so that if there are any errors, it can possibly be resolved by making a new card. Kind of frustrating..

Using app

7 months

Total reviews

13

Average rating

3.0

Developer Reply

Hey team, It's Mark from the Rise team. Thank you for bringing this matter to our attention. Your feedback helped us get better! Our team wae looking into this and it seems like a minor setup problem we can help you with. Just ping us and we'll help you to launch your gift card program. You may reach us anytime at [email protected] or at +1 646 8786419. Have a great day! Best, Mark

5 / 5 Share

Nov. 6, 2020

The e-gift card was so easy, quick, and customizable to set up. Many resources available to help guide us, as well as an account manager who has been great to work with! Excited to see the performance of the gift card on our site, especially through the holiday season!

Using app

17 days

Total reviews

12

Average rating

5.0

Developer Reply

Thank you so much for this wonderful review. We're so happy you like Rise.ai 🙏 Enjoy your Gift Card and Loyalty Program - you're awesome 😊