All reviews

Rating Breakdown

  • 5
    90% (674 ratings)
  • 4
    5% (40 ratings)
  • 3
    1% (8 ratings)
  • 2
    0% (2 ratings)
  • 1
    3% (20 ratings)

Reviews with Text

  • 99% (734)
Review RSS Feed Review RSS Feed

5 / 5 Share

Oct. 20, 2025

We downloaded this app to help meet the needs of our unique customer base. We have been amazed at the level of support from the developer to ensure the app works with our store and to our needs. We would highly recommend this app. The customer service is amazing , specially Juna, she is so friendly !

Using app

Almost 6 years

Total reviews

6

Average rating

5.0

5 / 5 Share

Sept. 2, 2020

Really good app. I switched from a point-based loyalty program and this store credit program works much better for my customers since it's easy to understand. Support has been phenomenal as they were able to answer all of my questions as I was learning about the back-end stuff.

Store

Ma Pies

Using app

10 days

Total reviews

6

Average rating

5.0

5 / 5 Share

Feb. 1, 2022

I love Rise! I recommended it to many people. I almost doubled my B2C revenue in 2021 and am hoping to continue increasing. Rise was definitely a part of that success. My only issue that I’ve been asking for is an integration with Stanped.io. I use Stamped for my reviews and currently am manually issuing rewards for reviews. It’s not ideal, as it adds another step to my process. I wish it were seamless.

Using app

Over 1 year

Total reviews

5

Average rating

4.8

5 / 5 Share

Aug. 3, 2020

I was looking for referral system, but found much more with this app. Their graphical flow builder is amazing, allowing us to create limitless scenario cases, and customer service is simply exceptional. I recommend this app and very thankful to have them as our solution provider.

Using app

5 days

Total reviews

3

Average rating

3.7

Developer Reply

Thank you so much for this great review. We're so happy you like Rise.ai 🙏 Enjoy your Gift Card and Loyalty Program - you're awesome 😊

5 / 5 Share

Sept. 25, 2020

Update** Sept 25, 2020 I had an issue with a customer who ordered a gift card but did not receive it. I messaged the Chat and Sam replied back to me quickly and informed that there was concern that the customer used part of a gift card to pay for the gift card. The level of sophistication to safeguard us is great. I really enjoy using Rise. It is the most expensive app we use but quality does not come cheap. Money well spent! I found Rise while searching for a gift card based loyalty program. I have never looked back since. After downloading it, I saw it was very intuitive to set up. I scheduled a call with a Rise representative to speak about the app and what it can do. After a quick 30 min call, I had what I needed to continue building out my flows and start building greater loyalty with my customers. This is the fastest I have been up and running with an app. Rise has been great and they continue to be great. Thank you for the amazing service and awesome product!

Using app

2 months

Total reviews

5

Average rating

5.0

Developer Reply

Thank you for your review. Our support team is always here to help ✨ Please let us know if we can help with anything else.

5 / 5 Share

July 29, 2020

Good quality app. Good customer service experience. A lot of features and easy to use. The self-design work flow makes every thing efficient and convenient. Keep going!

Using app

About 2 months

Total reviews

5

Average rating

5.0

5 / 5 Share

July 22, 2020

Really useful app for getting professional looking gift cards up and running in no time. Super helpful support staff. Highly recommend.

Using app

20 days

Total reviews

4

Average rating

5.0

Developer Reply

Thank you for your review. Our support team is always here to help ✨ Please let us know if we can help with anything else.

5 / 5 Share

July 18, 2020

A little bit of work to get up and going but with the amazing support from the Rise team, we got it all sorted. Great app! Thank you.

Using app

3 months

Total reviews

7

Average rating

4.9

Developer Reply

Thank you so much for this great review 😊 We all really appreciate it 🙌

5 / 5 Share

July 17, 2020

Add this app to help send gift cards to recipients. Their customer service was great and they where able to make the changes I requested instantly.

Using app

8 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for this great review. We're so happy you like Rise.ai 🙏 Enjoy your Gift Card and Loyalty Program - you're awesome 😊

5 / 5 Share

Aug. 11, 2020

I signed up for small business account and upgrade after 30 days to premium. Rise team was kind enough to credit me back my annual payment on the initial small business plan. Thank you and look forward to seeing what Premium can do for my business!

Store

Oradina

Using app

About 1 month

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for this great review 😊 We all really appreciate it 🙌

5 / 5 Share

July 16, 2020

Absolutely love this app, by far it's the best on Shopify when it comes to gift cards. The user experience is great and it is very easy to set-up. When Covid hit, they were the first to help small businesses allowing to sell gift gards on FB and Instagram at no extra charge. The customer service is amazing, they reply within minutes every time I had a question and Nadav is fantastic. I highly recommend this app and I have been with Shopify for 4 years and had lots of trial and error with apps, this is a keeper.

Using app

12 months

Total reviews

7

Average rating

4.7

Developer Reply

Thank you so much for this great review. We're so happy you like Rise.ai 🙏 Enjoy your Gift Card and Loyalty Program - you're awesome 😊

5 / 5 Share

July 6, 2020

An awesome feature specifically for e-commerce sites. Super easy to integrate and a highly responsive customer care makes this a must-have app. Highly recommended.

Using app

7 days

Total reviews

6

Average rating

5.0

Developer Reply

Thank you for your 5-stars review. Our support team is always here to help ✨ We hope you'll use Rise on even more stores in the future!

5 / 5 Share

July 5, 2020

We installed this app to be able to offer ALL our customers the option To purchase gift cards and not just the people who use Apple wallet. It’s a great app, very easy to use IMO, and integrated well with our store. The support from Rise is even better. They are quick to respond and are knowledgeable. They even helped me in a holiday weekend! I definitely recommend them to anyone looking to add this functionality to their store. This app can do so much more than just gift cards which we will be looking into soon!

Using app

2 days

Total reviews

3

Average rating

5.0

Developer Reply

Thank you so much for this great review 😊 We all really appreciate it 🙌

5 / 5 Share

July 2, 2020

After +1 year looking for a loyalty app that rewards customers via gift cards and not coupons I finally found it! Service is great too.

Using app

1 day

Total reviews

4

Average rating

3.8

Developer Reply

Thank you so much for this great review. We're so happy you like Rise.ai 🙏 Enjoy your Gift Card and Loyalty Program - you're awesome 😊

1 / 5 Share

July 1, 2020

If I could rate 0, I would. In my personal experience, Rise.ai is shady and a company out to gouge the little guy. When a customer, like myself, sees "$0.20 an order" on their pricing page, I find it “convenient" how they don’t provide any other explanation about what that actually means, LOL! Until you get the $1,000 bill. As an extremely savvy Shopify website owner and Shopify app customer, when I read "$0.20 an order" that obviously means to me $0.20 an order made by an actual Rise.ai gift card, or, obviously when a Rise.ai gift card is purchased. Because let’s be honest, it would be INSANE for that to actually mean $0.20 of every order made in my shop haha. But it does. It means, regardless of their involvement, they will take $0.20 an order. On what planet, in what galaxy, does Rise think they are entitled to $0.20 a damn order? Your app provides the LEAST amount of value of the 15+ apps I am currently using and your app is 5x -100x more expensive than my other apps even with a plan reduction. AVOID Rise.Ai. Run.

Store

Viori

Using app

About 2 months

Total reviews

7

Average rating

3.9

Developer Reply

Hi Bryce, It is Roy from the Rise.ai team. We’re sorry your experience didn’t match your expectations. However, similarly to many other Rewards platforms, our pricing structure is based on total store orders. You can find all the details here - https://rise.ai/pricing. I took a look at our support logs and I can see that our support team explained to you our pricing structure within a few minutes of your ticket being submitted. As our policy is 100% customer satisfaction you can reach us at [email protected] or at +1 646 8786419 so we could talk. Best, Roy

5 / 5 Share

June 29, 2020

Continue to be positively surprised by the team at Rise. They are always available for a quick support and the app is getting better and better. The new collaborations with IG and Google are amazing additions as well! Well done Rise

Using app

About 2 months

Total reviews

3

Average rating

5.0

Developer Reply

Thank you so much for this great review. We're so happy you like Rise.ai 🙏 Enjoy your Gift Card and Loyalty Program - you're awesome 😊

5 / 5 Share

June 29, 2020

Great system for my reward program and gift cards. A few issues with work flows, but the customer service team has been very helpful in fixing and have responded promptly to my questions.

Using app

3 months

Total reviews

4

Average rating

5.0

Developer Reply

Thank you for your 5-stars review. Our support team is always here to help ✨ Good luck with your Store Credit and Rewards Program.

5 / 5 Share

April 6, 2021

App easy to install. good team doing follow up and make any changes for you. Will use it a bit more. only thing missing is if the client could have access to their store credit transaction so that they trust it more and can leave their store credit on it as they can see all transactions of their store credit. it could be integrated because the info is also here in the admin dashboard. just have to show it in the customer account "store Credit" thanks'

Using app

8 months

Total reviews

6

Average rating

5.0

5 / 5 Share

June 19, 2020

We are using this app for brick and mortar and online - rewards, gift cards and store credit. The online functionality on Shopify with gift cards is much improved now that we are using Rise. After one support call - (Ari assisted me) I am very impressed! Thank you for the help and for the great app.

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

June 18, 2020

Very well thought out and highly responsive support staff. This app, while certainly not inexpensive, is a meaningful investment in taking your site from "mom and pop" shop to performing like major corporations', in record time. I can see why so many big companies use rise.ai.

Using app

About 23 hours

Total reviews

9

Average rating

5.0