Rise Gift Cards & Store Credit
Rise.ai Shopify App Listing Page for Store Credit Solutions
Rating
4.7
feedback
746
chart
#1,436
All reviews
Review RSS Feed
May 12, 2020
Highly recommend! This has made it so easy to offer store credit for our customers. Easy to use, easy to update, and easy to understand. AMAZING Customer Service Team, they really listen to their merchants.
May 6, 2020
The Rise team have been incredibly helpful during a difficult period in time. See what one of our company directors wrote here: https://andrewcollier.com/2020/04/24/getting-good-at-giving-back-money/
Thank you so much for this great review. We're so happy you love Rise.ai 🙏 Enjoy your Gift Card and Rewards Program - you're awesome 😊
May 5, 2020
Rise.ai has been wonderful for us. Imported all our gift cards in a matter of a few hours, when compared to the alternative it has literally saved me days worth of work. Thank you guys!
May 4, 2020
**Update** Customer service from Ari was fantastic and incredibly helpful. I can't say enough about the fast thorough response. There are some work arounds to help with the issues I have already mentioned. There are updates coming soon that should make this program top notch. So far we do really like this app. we Look forward to working with Ari and Rise more. Will update again after the next updates. Rise has a lot of potential. The gift cards are great and fully customizable. They are much better than the stock gift cards from Shopify. It was easy to set them up and match them to our stores theme. There are a few major flaws however. The app page says that you can offer loyalty points or cash back. Unfortunately loyalty points are not an option once the app is installed. We decided to try the cash back as rewards program but ran into the following problems. The first is that store credit and gift cards are all accounted for the same in a customers account and through Shopify. This means a customer could have store credit of $5, earned through a purchase, with an expiration date coming up soon. They could also have a gift card balance of $5 that never expires. When they log into their account it will just show $10 and not show them an expiration or separate what is credit and what is gift card. On the merchant side all we can see the difference directly in the customers profile but not in Shopifys accounting. So Shopify just shows that the merchant has a $10 liability instead of $5. Legally this is an issue for the merchant. This app has a lot to offer and great potential. However, until the store credit, loyalty rewards, and gift cards are separated and fully visible for the customer and for the merchants accounting, we just can't use this program.
Hi Jasmin, My name is Ari, I'm the VP product at Rise. I just saw your review as well as your questions to the support team. First, thank you for your feedback, one of the things we are currently working on is a correct display of expiration on the customer account page. Second, there is a way to separate the rewards so that they are not accumulated on the same card. This would give a better understanding of the expiration of different parts until with finish working on the frontend (they can be merged later). Regarding accounting, great news - we will release our new reporting in a few days. It is now in beta testing and I would love to hear what you think. I'm always looking for merchants who are willing to give honest feedback so that I can improve my product. I would love to have a chat and get you on our Beta program. Are you free for a call today? Cheers, Ari
May 1, 2020
A little premature, but I have shopped and configured enough apps to know this one is above the rest. Great enthusiastic human support. So far, top notch!
Thank you so much for your great review ✨ Enjoy your Gift Card and Rewards Program - you're awesome.
April 28, 2020
Very Responsive Support from the Rise team. Very easy to setup and looking forward to increasing revenue with this app.
Thank you so much for this great review. We all really appreciate it 🙌
April 28, 2020
Great interaction . engagement and client retention for repeated purchase. Greatly recommend this if you wish to have some membership tiering and rewards.
April 28, 2020
Rise.ai helped us in overcoming the giftcard issue related to VAT in Europe. Nadav offers great support and is quick in responding for anything you need. The app itself we will use across all our stores and the user experience is amazing. Looking forward to seeing the results and further improve our store
April 24, 2020
This is a great app for creating custom gift cards! The customer support is excellent too - quick to respond and super helpful.
Thank you so much for your great review ✨ Enjoy your Gift Card and Rewards Program - you're awesome.
April 23, 2020
Awesome app and ever greater team! Pleasure to work with RiseAi! Respond fast to questions and love the functions within the app!
Thank you for your 5-stars review. Our support team is always here to help ✨ Good luck with your Store Credit and Rewards Program.
April 19, 2020
I had a few issues with the initial setup, but the support team from Rise was super responsive and went above and beyond to get things up and running. Would definitely recommend.
Thank you for your 5-stars review. Our support team is always here to help ✨ Good luck with your Store Credit and Rewards Program.
April 18, 2020
I needed to enhance my Gift Card experience and this was the perfect, most stylish app which allowed me to do this. I am looking forward to exploring the other tools within the app.
Thank you so much for this great review. We're so happy you love Rise.ai 🙏 Enjoy your Gift Card and Rewards Program - you're awesome 😊
May 8, 2020
I'm just starting with this app and so far so good. it is easy to install, it looks great and the support was quick and efficient. Thank you. I have been using the app for a few weeks now and it is perfect for my need.
Thank you so much for this great review - you're truly awesome 😊
April 13, 2020
We switched to this rewards program and it awesome, the support team was very responsive and helpful during the implementation and data migration. This App provides what we needed, a Rewards Program that customers can use Store Credit and still use a discount from other active promotions.
April 13, 2020
Incredible customer service. Running CartHook for checkouts and Rise was able to migrate my native Shopify gift cards in a matter of hours during the weekend - great tech, even better CX team. Big shoutout to Hila for helping us get set up correctly.
Thank you for your great review. You are also incredible ✨ Good luck with your Store Credit Rewards Program.
April 8, 2020
It's a fantastic app. Super easy to use. All the functionality I was looking for. I did have a slight issue with implementation on our site, but received brilliant support to resolve the issues. Highly recommended.
July 5, 2023
App is functional, support is friendly and helps us in any question to build a loyalty system for our clients. Would be nice to have a whatsapp integration as well, hope this option will be available in future.
April 6, 2020
Amazing app with flexible reward capabilities. Awesome and quick customer service! Would highly recommend Rise to anyone!
April 6, 2020
The best Gift Card available! Most extensive and flexible features, excellent customer service. Highly recommended!
June 7, 2023
Great app. Very useful and easy to use! Fantastic customer service! Highly recommended!!! Thank you