Rise.ai: Gift Cards & Loyalty
Rise.ai Shopify App Listing Page for Store Credit Solutions
Rating
4.8
feedback
1,097
chart
#1,531
All reviews
Rating Breakdown
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Aug. 2, 2020
Exceptional customer service! Had issues with charges and gift cards not being fulfilled due to fraud risks, and the team helped me out promptly!
Thank you so much for this great review 😊 We all really appreciate it 🙌
July 30, 2020
Rise.ai was the answer to two pieces of functionality we were trying to add to our store. First, we wanted to provide a digital gift card that buyers could send to someone else so that person could make a purchase of their choice. Rise.ai did this SO easily and that gift card has the most sales on our store. Second, we wanted to provide a one time bonus gift card for first time buyers. There were a few stipulations such as the product being from certain collections but Rise.ai support helped us create the workflow so the bonus gift cards were issued correctly. The clean dashboard, simple set up and responsive customer support make Rise.ai a five star app!
Thank you for this great review - we appreciate it! Our mission here in Rise is to help a project like yours to maximize their growth potential - It's always nice when hard work is recognized 🙏 Keep up the good work with your program.
July 29, 2020
Good quality app. Good customer service experience. A lot of features and easy to use. The self-design work flow makes every thing efficient and convenient. Keep going!
July 22, 2020
I am very happy with this app. It is simple to set up - even for me who is not very technical. The support has been great. I have emailed and had face time call - very personal and practical in helping me.
Thank you so much for this great review. We're so happy you like Rise.ai 🙏 Enjoy your Gift Card and Loyalty Program - you're awesome 😊
Aug. 7, 2020
These are hard times. It's not easy for anyone to work now in Italy and in the rest of the world, but Rise can help our business a lot. This is the mission of this amazing company. The app is great, the support is great, I don't need anything else. Thank you Rise and thank you Mr Miron.
Hi Manuel, It's Mark fro the Rise.ai team. Actually, we did grant you the trial period so you could test the Pro version of this app. I just checked and it did start on August 1st. The display might be different (because of the way our system built) but this is what our backend information says. We always try to help our merchants, especially during these times 🙏 Feel free to reach out at [email protected] or to call us.
July 22, 2020
Really useful app for getting professional looking gift cards up and running in no time. Super helpful support staff. Highly recommend.
Thank you for your review. Our support team is always here to help ✨ Please let us know if we can help with anything else.
July 18, 2020
A little bit of work to get up and going but with the amazing support from the Rise team, we got it all sorted. Great app! Thank you.
Thank you so much for this great review 😊 We all really appreciate it 🙌
July 17, 2020
Add this app to help send gift cards to recipients. Their customer service was great and they where able to make the changes I requested instantly.
Thank you so much for this great review. We're so happy you like Rise.ai 🙏 Enjoy your Gift Card and Loyalty Program - you're awesome 😊
July 17, 2020
Easy to set up, and always able to get assistance whenever needed. Would definitely recommend Rise for store credit and rewards features
Thank you for your 5-stars review. Our support team is always here to help ✨ We hope you'll use Rise on even more stores in the future!
Aug. 11, 2020
I signed up for small business account and upgrade after 30 days to premium. Rise team was kind enough to credit me back my annual payment on the initial small business plan. Thank you and look forward to seeing what Premium can do for my business!
Thank you so much for this great review 😊 We all really appreciate it 🙌
July 16, 2020
Absolutely love this app, by far it's the best on Shopify when it comes to gift cards. The user experience is great and it is very easy to set-up. When Covid hit, they were the first to help small businesses allowing to sell gift gards on FB and Instagram at no extra charge. The customer service is amazing, they reply within minutes every time I had a question and Nadav is fantastic. I highly recommend this app and I have been with Shopify for 4 years and had lots of trial and error with apps, this is a keeper.
Thank you so much for this great review. We're so happy you like Rise.ai 🙏 Enjoy your Gift Card and Loyalty Program - you're awesome 😊
July 6, 2020
An awesome feature specifically for e-commerce sites. Super easy to integrate and a highly responsive customer care makes this a must-have app. Highly recommended.
Thank you for your 5-stars review. Our support team is always here to help ✨ We hope you'll use Rise on even more stores in the future!
July 5, 2020
We installed this app to be able to offer ALL our customers the option To purchase gift cards and not just the people who use Apple wallet. It’s a great app, very easy to use IMO, and integrated well with our store. The support from Rise is even better. They are quick to respond and are knowledgeable. They even helped me in a holiday weekend! I definitely recommend them to anyone looking to add this functionality to their store. This app can do so much more than just gift cards which we will be looking into soon!
Thank you so much for this great review 😊 We all really appreciate it 🙌
July 2, 2020
After +1 year looking for a loyalty app that rewards customers via gift cards and not coupons I finally found it! Service is great too.
Thank you so much for this great review. We're so happy you like Rise.ai 🙏 Enjoy your Gift Card and Loyalty Program - you're awesome 😊
July 1, 2020
A good loyalty program that we use extensively with our customer base. For my business, Rise.ai is a great tool to increase AOV and encourage re-purchase. Thanks for a great product!
Thank you so much for this great review. We all really appreciate it 🙌
July 1, 2020
Great stuff. We came for the gift card solution but found all the functionality we were looking for. I did have a slight issue with implementation on our site, but received great support to resolve the issues. They also offer good solutions to support businesses during COVID and to increase loyalty. Thank you!
Thank you so much for this great review 🙌
July 1, 2020
If I could rate 0, I would. In my personal experience, Rise.ai is shady and a company out to gouge the little guy. When a customer, like myself, sees "$0.20 an order" on their pricing page, I find it “convenient" how they don’t provide any other explanation about what that actually means, LOL! Until you get the $1,000 bill. As an extremely savvy Shopify website owner and Shopify app customer, when I read "$0.20 an order" that obviously means to me $0.20 an order made by an actual Rise.ai gift card, or, obviously when a Rise.ai gift card is purchased. Because let’s be honest, it would be INSANE for that to actually mean $0.20 of every order made in my shop haha. But it does. It means, regardless of their involvement, they will take $0.20 an order. On what planet, in what galaxy, does Rise think they are entitled to $0.20 a damn order? Your app provides the LEAST amount of value of the 15+ apps I am currently using and your app is 5x -100x more expensive than my other apps even with a plan reduction. AVOID Rise.Ai. Run.
Hi Bryce, It is Roy from the Rise.ai team. We’re sorry your experience didn’t match your expectations. However, similarly to many other Rewards platforms, our pricing structure is based on total store orders. You can find all the details here - https://rise.ai/pricing. I took a look at our support logs and I can see that our support team explained to you our pricing structure within a few minutes of your ticket being submitted. As our policy is 100% customer satisfaction you can reach us at [email protected] or at +1 646 8786419 so we could talk. Best, Roy
June 29, 2020
Continue to be positively surprised by the team at Rise. They are always available for a quick support and the app is getting better and better. The new collaborations with IG and Google are amazing additions as well! Well done Rise
Thank you so much for this great review. We're so happy you like Rise.ai 🙏 Enjoy your Gift Card and Loyalty Program - you're awesome 😊
June 29, 2020
Great system for my reward program and gift cards. A few issues with work flows, but the customer service team has been very helpful in fixing and have responded promptly to my questions.
Thank you for your 5-stars review. Our support team is always here to help ✨ Good luck with your Store Credit and Rewards Program.
July 1, 2020
Good personal help from Sam with the bulk uploads and with Nadav for the customizations! Rise doesn't have a bulk upload button for store credit, they do have a bulk upload button for gift cards. Note: They charge a fee of $0,20 per store credit update above 250 store credit uploads per month. They are working on improving their API.