Rise.ai: Gift Cards & Loyalty
Rise.ai Shopify App Listing Page for Store Credit Solutions
Rating
4.8
feedback
1,097
chart
#1,490
All reviews
Rating Breakdown
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July 14, 2016
Over 40% of the purchases on mermaidpillowco.com are as gifts. This app is an absolute a perfect fit for us!
July 13, 2016
Gift Wizard is one of the most useful apps for our store. We have started using it only a few months ago and have already sent 90 gifts in total. We had an enquiry and they responded within a few minutes and dealt with it straight away. Customer service = outstanding. www.premierestateswine.co.uk
May 25, 2017
Awesome customer support. Reported a bug and they gave it their full attention and had it resolved almost immediately. Highly reliable app.
June 9, 2016
Great customer service! I needed a tweak to the app in order to accommodate my check-out process. They were quick to make the needed coding adjustments and I'm good to go!
May 16, 2016
The app is fantastic, exactly what i needed for our store and the support from Shalev was above and beyond.
May 11, 2016
This App is great, the tech support is amazing and I would recommend it to anyone with a retail store. Really a pleasant experience!
June 20, 2016
Our #1 feature to enhance our customer experience! GiftWizard has nailed the pre purchase gifting experience - bar none! Put simply, your customers need this gifting solution in your store and so do their recipients. This technology has allowed us to scale within a natural referral environment immediately. Continually, customers find this feature as a main highlight in their purchase journey as their recipients find it very inspiring which leads to an increase in new customer acquisition. Moreover, the team behind it continues to provide an unparalleled customer experience for our company. Our needs and requirements in adopting this tech were handled swiflty, professionally and very quickly. We are fortunate to have the Giftwizard team & tech as a main part of our overall strategy. Welcome your customers to this feature in your store! It will make everyone happy!
March 10, 2016
The app itself is great but the people behind it makes it all the more impressive! They are very professional and helpful. They definitely go out of their way to help you if you're stuck with something. Highly recommended!
March 7, 2016
I opted for the Free introductory level. Maybe make it a bit clearer that tech support is needed for this app to function and give an indication of when to expect contact to avoid customer frustration. That said, once contact was made (Shavlev in my case) everything went smoothly and he helped me quickly and answered my questions and any issues promptly. I've not launched any specific ads to test the success of the app but everything went well during the tests I ran. I have no doubt any lack of success will be more down to me not targeting and driving the right traffic than the functionality of this great little app!
Feb. 29, 2016
Superb app. Your store is missing out if you don't have it. Thank you GiftWizard!!
Feb. 29, 2016
*Rating based purely on customer service* UPDATE 2/29/2016: I was contacted by the GiftWizard team and they installed the app today. I considered removing my review but I chose to change my rating instead because I believe transparency is important in any business and people should chose this app based on the overall experience and not just one bad experience. At the time of this writing the app is working well and I have no issues with it. Original review 2/26/2016: This is a review purely based on customer service. I downloaded this app last week. I sent 2 emails last week asking for help with the app. no response. a week later i get an email apologizing and asking if I still need help. I reply this morning asking for help once again. Its the end of the day and not a response. Never got an opportunity to use the app so i don't know if its good. I'm removing it.
Feb. 11, 2016
From the start to finish, my success manager got everything covered, the installation was flawless and he went above and beyond to fulfill our companys' needs. Great customer service and app, would definitely recommend it!