GOAFFPRO ‑ Affiliate Marketing
Goaffpro: Affiliate and Influencer marketing for your store
Rating
4.8
feedback
1,853
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#1,264
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July 26, 2023
UPDATE 26 JULY 2023 ***DOWNGRADED to 1 sTAR***** Declining Service has lead to changing our review. Please read below The Customer Service has declined ******** Keep this in mind when you buy an app, you are paying for the Customer Support as much as you are paying for the functionality of the app. Anuj is amazing. The response time and quality of responses is superb. I would recommend this to anyone simpLy because the service is excellent. The App itself does what is required for Affiliate Tracking. Recommendations: allow for more branding on the Affiliate Dashboard itself. Adding branded imagery in the background would be great idea as well as offering more branding on the Affiliate Welcome Email.
[REQUESTING FOLLOW UP PLEASE ON THE RATING PLEASE] Hi I apologize for the lack of communication on our part. COVID has severely impacted our support structure, so the responses were a bit slow. Rest assured, though the replies may be delayed, the work is done with full speed. With regards to your query regarding "pending" affiliates without "Disable commission for self referral", this issue should not occur anymore even if this option is unchecked. Though, the commission being given for affiliate's personal orders (irrespective of their approval state) was sort of cashback scheme, TICKING this option prevented this. However, on your account, we have set that if the affiliate is pending, the commission is not given regardless of if the option was checked or not. With regards to commission booster, I have personally checked the functionality myself, and it is working properly. The boosters are applied on affiliate's base commission. so if the base commission is 10%, a 100% booster, takes it 20% and additional 30% booster, takes to 23% final commission. (This is the commission rate that is being given to your affiliate who crossed >3k in sales.) Hope this helps.
Aug. 5, 2019
I couldn't find an option to downgrade my plan , apps are designed to rip off store owners. I sent an email didn't get any response how to downgrade.
Hello HealthPulze For downgrade, please contact our customer support team at [email protected]. Our team should respond within 24 hours with a list of breaking changes with the downgrade (if any) and after your confirmation, your plan would be downgraded. If you want to do an urgent downgrade, you can simply uninstall the app to cancel the bill. This approach is not recommended for the fear of service disruption to the affiliate. A clean downgrade works best. I wish you would give us a chance to help you with this. We sincerely wish to hear from you. Update: as it appears the matter was resolved in a couple of hours by the support team. Thank you for giving us a chance to resolve this issue.
July 9, 2019
I installed this app assuming it has the "world's largest" network as it advertises, but let alone the world's largest... it doesn't have any network at all! I hate to be scammed. Spent 2+ hours of my life on this app. Even upgraded to the paid plan. Also, very limited customizability options. You have zero control on signup pages. I am very frustrated because I wasted so much time on this. I started a new store after setting up 2 other stores and thought that this app can be of help to grow my business. But this app just wasted my time instead. UPDATE: I did not have any doubts!! If you want people to contact you to get access to the network, then at least specify that in the app so that people know what to do rather than wasting time browsing the app without a clue.
Hello, Thanks for the review. A few clarifications. 1. The network is open to select merchants only and approval is done on per store basis. This keeps the noise down and ensures that our influencers have access to the best affiliate programs. To get access you need to contact the support team. 2. We offer 3 different styles of signup pages, which you can customize thoroughly. You can set custom fields, change field titles, set images, write program details, etc. The signup pages can be customized in Setting -> Branding -> SIgnup Pages section. 3. Since you canceled within the trial period, you were not charged for the usage. I hope this answers some of your doubts. And I really hope you give us another try. Please get in touch with us at [email protected] so we can help you better. Update: My apologies for the communication gap. We will certainly amend the relevant sections of the app, so the confusion does not arise in future. I thank you for your valuable feedback, and I deeply apologize for the error on our part.