Google & YouTube
Drive sales with the Google & YouTube app on Shopify
Rating
4.5
feedback
4,280
chart
#224
All reviews
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Sept. 2, 2025
Video doesn't work - you can add one product image, but the themes all require multiple images!
Hi - I'm not sure if you're talking about adding product images via product sync, or using the Google Product Studio feature. You are able to add additional item images to your Shopify products and we will sync ALL of those images to Google as well. This is the Products > Media part of Shopify, and it gets sent to Google as Image and Additional Images. I wasn't able to find any tickets or support requests before this review, so I'd recommend you contact our support team with your issue since I wasn't able to figure out which aspect of the app wasn't working for you.
Aug. 29, 2025
Impossible to get any advice from Google support. They don't answer but only copy and paste their scripts. The nicest answer was that it was too complicated to help solving the problems in the Merchant Centre. Could not tell me WHAT misrepresentation caused the suspension due to privacy rules (???????)
Aug. 29, 2025
In the Google & YouTube plugin, some previously generated and uploaded primary data sources in GMC (Google Merchant Center)—for example, the one with the country set to Australia, named “Shopify App API,” and with the Feed label “AUD_13723795709”—have recently shown a product count of zero (estimated to have occurred between August 22 and August 25, 2025). Meanwhile, the system has automatically generated and uploaded new similar primary data sources to GMC. Notably, the product count in the new data sources is exactly the same as the count in the original sources before they were reset to zero, and all historical product data has been preserved. This indicates that the products were in fact automatically migrated from the old data sources to the newly generated ones. Only some of the main data sources have this problem, while others do not. The main difference between the data sources lies in the target countries. The question is: Why does the plugin automatically generate new primary data sources?
Aug. 26, 2025
Aug. 13, 2025
I've been getting error messages saying that my products are depreciated on Google Shop as they are missing certain values. Apparently this app does not fully sync with the metafields already built into Shopify. The only way I could find to do this was to manually input the metafields for each variant; and I have over 2000 products in my store. When I contacted their support, they never directly answered my questions and instead offered solutions to problems I didn't bring up. This app seems more geared towards businesses with less than 100 products in their store and their customer support is awful.
Aug. 12, 2025
We are using the Google & YouTube app for Shopify on our store: https://dolfinos.com/. We noticed that even after updating the app a few weeks ago, the data sent to Google Ads via the Google Tag still contains outdated parameters: • ecomm_pagetype • ecomm_prodid • ecomm_totalvalue From what I understand, these parameters are part of the old tracking format and should have been replaced by the newer event structure after the update. However, they are still being sent, which may affect our tracking and remarketing performance.
Hi! I couldn't find a case or support ticket submitted to us about this. Can you please contact support at https://support.google.com/merchants/contact/shopify_3p_support_app I'm not able to properly troubleshoot or reply publicly with private information or direction to you here, so submitting a support ticket would be preferable to communicating via review. You can also submit support tickets directly from the app in the menu by selecting Contact Support.
Aug. 11, 2025
Just give me GTM. This newer app sucks. I only need to add a GA tracking ID without logging into a Google account. This used to be easy but not anymore. Thanks for overcomplicating this.
Hi! You are able to add your Google Tag manually without needing to link your ads account or any other services the app provides in the Settings tab of the app. While we do require a Google Account on install to authorize and validate your access, you won't need to connect any additional accounts if you don't want to and can simply just use the GTM functionality. Here's the Help Center article for reference, located at step 3 under "Just want to set up Google Analytics?" https://support.google.com/tagmanager/answer/16030792?&zippy=%2Cjust-want-to-set-up-google-analytics#zippy=%2Cjust-want-to-set-up-google-analytics Step 3 of 3: Add your Google tag for Analytics manually (Alternative) 1. In the Google & YouTube app, navigate to the “Settings” page. 2. In the “Google tags” section click Manage. 3. You can manually add Google tags for additional Google Analytics properties (or other Google services). 4. When you are done, click Save. 5. Click Complete setup.
Aug. 11, 2025
My main gripe with this app is the lack of server-side tracking, it's 2025 people! This limitation isn’t clearly communicated, and many users likely aren’t aware of it. For an app of this size and importance, the decision to exclude server-side tracking feels like a significant design oversight. While I’ll have to create a custom solution for my own events anyway, it’s disappointing to see Google take such a limited approach on this front. Cheers, Aldert
Aug. 5, 2025
Really poor support and guidance. Seemingly lost all connection to google analytics and cannot find anywhere in the app to add it back in!
Hi! I couldn't find a case or support ticket submitted to us linked to either of your merchant center accounts. Can you please contact support at https://support.google.com/merchants/contact/shopify_3p_support_app You can also submit support tickets directly from the app in the menu by selecting Contact Support.
Aug. 5, 2025
HI, you didn't seem to tell me what you don't like about the app, nor could I find a ticket about any support needs you had. Soooo.... let us know! https://support.google.com/merchants/contact/shopify_3p_support_app
Aug. 3, 2025
I've been having the same problems as the previous Shopify merchants. My account is suspended for misrepresentation. However, I fix the so-called errors and the account is still suspended. The assistance is sub-par, only offering automated responses. I will be deleting this app as it is frustrating to use and non productive.
Aug. 3, 2025
load of rubbish - doesnt select or pick up the correct google ads account.
Hi - I couldn't find any support tickets under any of your possible merchant center accounts, did you submit a support ticket before the review? https://support.google.com/merchants/contact/shopify_3p_support_app Also, make sure the Google Account you use to log in and set up the Google & YouTube App has Admin access to any accounts you want to link. The Google email you use on the app needs to match an admin account on your Google Ads account to allow linking. If it does, send us a ticket and we can help.
July 26, 2025
google MC can be a real headache. Time consuming, you just have to have some serious patience. You cant delete anything from it, frustrating and some fixes need you to have contact with outsourcing workers from some countries that has worries of scams.
Hi - you won't need to delete products from Merchant Center because we will keep your Shopify catalog in sync with Google products automatically. The whole benefit of using this App is you don't need to manually micromanage your Google Merchant Center alongside your Shopify store -- we'll do that syncing for you. If you're still having issues with the App, please contact us. I didn't see any support tickets from your Merchant Center ID previously. https://support.google.com/merchants/contact/shopify_3p_support_app
July 24, 2025
This app has caused my google merchant centre to throw misrepresentation errors twice now, AFTER it was initially all working perfectly prior to installation. My products were approved, Identity was verified, etc, and after connecting the app, ALL of my products were rejected, misrepresentation policy violations (that I rectified and they never reflected in the reviews) Google's assistance and support were NON EXISTENT. I asked for help more than once and never had any actual help, just the same email telling me the same misrepresentation violations that I already rectified.
July 22, 2025
confusing integration, help files and poor support. If it wasn't necessary to use Google I would definitely avoid it completely.
Hi - I wasn't able to find any of your support cases in the last 90 days. Can you make sure you are submitting a support ticket through the app via Contact Support, or using this link? https://support.google.com/merchants/contact/shopify_3p_support_app
July 21, 2025
The app does a great job of tracking however on further investigation the product ID uses an incorrect prefix if you're only using it for GA4. It sends a prefix of "shopify_US_" for all stores. So for me with a UK store the prefix of our product ID's is "shopify_GB_" and there is no way to change this in the Google and YouTube app?
Hi, please send us a ticket at https://support.google.com/merchants/contact/shopify_3p_support_app, since I'm unable to find your store or linkage through your public facing name alone. However, it's very likely the prefix is not incorrect, despite it being a different country listing. If you had connected before, you may have received a US prefix initially, and as you've added on additional markets, we wouldn't want to create a unique product ID for the same item in different countries, since that would treat them as different products entirely, not just the same item sent to different markets. So behind the scenes your Shopify_US_ product IDs are likely being targeted or US, UK, and other countries; we just didn't want to delete and add new products when you made the link via the app. You can confirm this by checking Merchant Center > All Products > add the Country and Language columns, and viewing which countries a product may be opted into. Note that we don't allow changing the prefix, because that would essentially treat all these items as NEW products, losing all history and existing campaigns, because Product IDs are not able to be edited, so this is an intentional procedure to preserve your data.
July 17, 2025
Used this app for years then woke up one morning to find multiple errors on my merchant centre. For some reason overnight all my products changed from in stock to 'blank' - only solution was to manually update everything to in stock on merchant centre - not an easy task on over 50k products - all are in stock on shopify. Now my product description on MC is not showing my Shopify SEO Product description, its showing my product description when its set to use SEO title/description only. Major issue is this over CSS capacity, again happened over night. Why fix something that isnt broken!? This has nearly bankrupt my business ive gone from too many sales to nothing. I'll be putting all of my google ads on hold until this is all resolved. Read other reviews and avoid this 'sales channel' until they actually fix all of these issues.
Hi - I've gone ahead and replied on one of your case tickets. It seems that the over-quota issue was the main culprit when you expanded the product sync to multiple markets, and only a few products had missing availability. For others having quota issues, you can visit https://support.google.com/merchants/contact/additional_items