Google & YouTube
Drive sales with the Google & YouTube app on Shopify
Rating
4.6
feedback
8,641
chart
#112
All reviews
Rating Breakdown
Review RSS Feed
May 17, 2024
Verry disapointed about this app. Since i'm using this app my google ads account is suspended for circumventing systems policy. I have contacted google a lot of times, there is no service and no help?! We have object several times and nobody is trying to help us so we can fix te problem. We have a simple shopify store with a few products.. @Google, can you contact us how we can fix the problem so we can advertise our products..
April 17, 2024
The least intuitive app I've come across so far. Confusing, creates errors, waists time. The worst part is that in order to get support from Google, one needs their Shopify Account ID, which is not readily available in their store, but requires a chat with Shopify support. Even they didn't know which ID to provide (multiple failed attempts inputting a "Shopify Account ID" value in the Google support request). Very frustrating.
Hi Thank you for your feedback. I'm sorry the Shopify ID was confusing, especially since this is required for our team to look up your account to help you through your issues. The quickest way to see your Shopify ID (example.myshopify.com) is in the URL of your Shopify admin page as soon as you log in. it will be the text after "store/" in the website address: https://admin.shopify.com/store/exampleShopifyIDhere. We will look into some improvements on our support form to better explain this as well. Thanks for your feedback.
April 12, 2024
horrid app. I have it installed, everything is synced and connected, be it merchant center, analytics, google ads. Everything should be good. Tag assistant says no Google tags are on my site. So what's the point?
April 11, 2024
The Shopify shopping ribbon, which is intended to show products from my store in the description of my YouTube videos, did not work/appear on my latest YouTube video upload. It worked/appeared on legacy videos, but not on newly uploaded videos. When I contacted support about this, they couldn't tell me why this was happening, nor did they address my concern. They basically said "sometimes this feature will be available in videos, sometimes it won't be - it's random." If that's the case, this is not something I can direct my customers to use.
April 8, 2024
Worst.. when just connected with the Shopify account the products were getting approved. and after 2-3 days it was showing as Misrepresentation policy violated. No proper clarification is provided. just the robotic email received that to visit the policy page and read all over again ang again. it would have been better if there are specific issues have been mentioned. so that as an individual handling all the things can manage and correct the things which is causing issue. instead of just copy pasting the same email. i know nothing right is going to happen. just in words a message full of formality include an apology and our our team will look into this. or is looking into the concern or some same repetitive bot messages.
Hello and thank you for leaving the review and feedback. We are sorry to hear this has been a cause of frustration for you. Google's policies are in place to protect merchants and consumers. If you would like to learn more about this particular policy and how you can request a re-review, please visit: https://support.google.com/merchants/answer/6150127 For further questions or help with this, feel free to reach out to our support team at this link: https://support.google.com/merchants/contact/shopify_3p_support_app We will be sure to share this feedback with the relevant teams. Thank you again.
April 7, 2024
Trop de bugs. Automatisation defectueuse à revoir. Un jour votre domaine est parqué, puis accepté apres de nombreuses demandes puis retirer à nouveau le lendemain...
Thank you for the feedback. We have a variety of resources available in our Help Center that should be able to assist you: https://support.google.com/merchants/topic/13402337 Of course, you're also welcome to reach out to our support team at anytime via this link: https://support.google.com/merchants/contact/shopify_3p_support_app
April 5, 2024
Suddenly my products disappeared and I cannot reach anyone from support. Very frustrating to say the least.
Hello and thank you for the feedback. We are sorry you've been having a frustrating support experience. The most direct way to reach out specialized support team is through this link: https://support.google.com/merchants/contact/shopify_3p_support_app If you can please reach out to them again via that form, they will be able to assist you in getting any account or product issues resolved.
April 2, 2024
I have 4 products on my shopify store, www.larslion.com and only 1 product is being review now, what about my other 3 products? I also have an other glitch 'Invalid store name' go to, you're rgoogle merchant center... But I don't see anything with a wrong/invalid store name.. Pain to set this up...
Hello and thank you for leaving this feedback. For more information on product uploading and the initial review process, you can find details on our help center: https://support.google.com/merchants/answer/2948694 For the other "invalid store name" issue you raise, it would be best to contact our support team so we can help you resolve that if the issue persists. You can reach them at https://support.google.com/merchants/contact/shopify_3p_support_app Again, we appreciate the feedback and will be sure to share it with the product and support teams.
March 22, 2024
Really bad experience, I would never recommend google to anyone. These people have no emotions, have absurd rules and don't help you when you get banned. These guys can't even tell me why my account is blocked for Misreprensetation, they give you several different answers. I will go through their competitors who are less wok
Thanks for taking the time to leave a review. We are sorry to hear that you have been frustrated with your experience so far. We monitor this feedback closely and will be sure to share yours with our policy and support teams. In most cases, merchants have the ability to request a re-review if they disagree with policy enforcement. You can find more about the policy and how to request a review here: https://support.google.com/merchants/answer/6150127 We hope this helps and thank you again for the valuable feedback.
March 21, 2024
Used this plugin to connect to google ads as well as GA4 but, but the ADS conversion data is not captured at all!
Thank you for leaving a review. While we are happy you were able to connect we are sorry to hear that Ads conversion tracking is not working as you expected. We have a support team standing by to assist. Can you please reach out to them here so we can better assist you: https://support.google.com/merchants/contact/shopify_3p_support_app
March 19, 2024
I will update this review to 5-stars if and when a representative from Google and/or Shopify provides a satisfactory explanation for why my tax settings to change from "No sales tax specified for any U.S. states" to "Sales tax specifiied for all U.S. states". Sales tax should be automatically or manually synced like Shipping settings. This bug has been present in the app for years and should be fixed asap. Wrong! Google displays estimated sales tax in all cases, including when the merchant does not collect sales tax on some or all states. Again, the app shoudl follow the store's tax settings.
Hello an thank you for leaving the feedback regarding how tax settings are applied with the Shopify and Google integration. This is actually by design to prevent policy violations of merchants showing a higher price on their site versus Google. A workaround that you can apply that should solve your issue is to apply tax settings directly in Google Merchant Center. After your initial linking of accounts between Shopify and Google, we will not overwrite your tax settings applied in Merchant Center. You can learn more about updating your tax settings in Merchant Center here: https://support.google.com/merchants/answer/160162 If you would like further assistance, our support team is standing by to help: https://support.google.com/merchants/contact/shopify_3p_support_app
March 15, 2024
Don't bother with this app. Once again the big company wins while the small company loses. It seems Google system has several flaws especially when it comes to products. We sell jewelry, are a registered business with complete tax id, and yet business is unverifiable according to Google. I'm closing tell me where any of my products listed included Pharmasecutals You algorithm is flawed and need sot be fixed.
Thank you for taking time to leave a review. We are sorry to hear that you have been frustrated with your experience so far. We monitor this feedback closely and will be sure to share yours with our policy and support teams. In most cases, merchants have the ability to request a re-review if they disagree with policy enforcement. You can find more about the policy and how to request a review here: https://support.google.com/merchants/answer/6150127 We hope this helps and thank you again for the valuable feedback.
March 20, 2024
Zero Stars .Google is vague , unhelpful and when you ask for help keep repeating the same sentences like a bot . I asked specific questions and their response is the same thing ,over and over again . It's a waste of time and unhelpful to ppl that are just starting . If someone asks for help and specific help please answer what is asked . I have read all the things and sending me the same thing again is not going to be helpful if you can't answer questions on what I'm doing wrong. I'm adding that your response is unhelpful when the only reviwe is another bot that decided youre not compliant.
Thanks for taking the time to leave a review. We are sorry to hear that you have been frustrated with your experience so far. We monitor this feedback closely and will be sure to share yours with our policy and support teams. In most cases, merchants have the ability to request a re-review if they disagree with policy enforcement. You can find more about the policy and how to request a review here: https://support.google.com/merchants/answer/6150127 We hope this helps and thank you again for the valuable feedback.
March 7, 2024
Customer care is virtually non-existent, as they merely direct customers to read through policies, terms & conditions, and other documentation to resolve issues independently. Responses are often vague, lacking specific reasons for account suspensions.
Hello and thanks for taking the time to leave a review. We are sorry to hear that you have been frustrated with your experience so far. We monitor this feedback closely and will be sure to share yours with our policy and support teams. In most cases, merchants have the ability to request a re-review if they disagree with policy enforcement. You can find more about the policy and how to request a review here: https://support.google.com/merchants/answer/6150127 We hope this helps and thank you again for the valuable feedback.
March 6, 2024
Removi da minha conta pois queria tirar todos os produtos do ar e NÃO REMOVE OS PRODUTOS DO GOOGLE SHOPPING/ GOOGLE MERCHANT CENTER, editei em massa os produtos todos para 10 reais como teste e foi tudo para o google shopping e merchant center, agora que removi, eles ainda estão lá por 10 reais e estamos recebendo clientes pedindo os produtos pelo preço errado
Hello and thank you for taking the time to leave a review. In order to delete the product follow these steps: 1. disconnect Google & YouTube app in Shopify 2. Then go to Merchant Center and delete those products manually. By default Google retains products for 30 days before they expire. If you need products to be removed from Merchant Center immediately, you can delete them directly in Merchant Center after you disconnect the Google & YouTube app within Shopify
March 5, 2024
It sucks, it won't sync the SKUs I set up in the shopify backend
Thank you for leaving feedback. In looking at your account it looks like all your offers are serving on Google. This help center article may be of some assistance: https://support.google.com/merchants/answer/13427434?hl=en&ref_topic=14190979&sjid=7569816075319317435-NC If you are still having issues with your SKUs and GTINs, can you please contact us via this form where we have a support team standing by: https://support.google.com/merchants/contact/shopify_3p_support_app
March 4, 2024
It doesn't work.
Thank you for leaving feedback. We are sorry that the app has not worked for you yet. We'd love the opportunity to help and get you setup. Please contact us via this form where we have a support team standing by: https://support.google.com/merchants/contact/shopify_3p_support_app
March 3, 2024
Feb. 27, 2024
Doesn't sync to Shopify at all and shows no store nor products. A true disappointment
Hello and thank you for taking the time to leave feedback on your experience with the Google & YouTube app. The integration is designed to easily sync your products from Shopify to Google. Updates you make within Shopify, assuming the offers are opted into Google & YouTube, should be reflected in Google. More details around setup and best practices can be found here: https://support.google.com/merchants/topic/13402337?hl=en&ref_topic=11270841 Additionally, please contact our support team if we can be of additional assistance: https://support.google.com/merchants/contact/shopify_3p_support_app
Feb. 26, 2024
Long story short lot's of effort 1 day wasted for nothing at least for my store. Here the full story : First i got this error code when i put my gmail account with all my youtube channel es=ABAdc_jPqaIoB5ZoVWRq8lnAvtbcGu67wHGVUbxIrMTF9AaW6lCPgUnSB8CEWY1BjlU-Ie4vnwkMYvXdaoPAacl0_i-uQidE4bch-8uNO2eHFibjsgl2AjHtnSWKz1Cae0_WLsviT8ff No clear message to tell you what the error really is. I used my gmail account with no youtube channel and it's worked, after that i had to found a way to transfer my brand youtube channel and i found it it's not easy and there is an error when you input email where it's said undefined instead of showing your email. Just to have a message that said i cannot link my youtube channel with with this app and have access to youtube shopping because i need it to have 1000 subscription & monetisation. Pointless then for a new youtube channel . back to the app to add google merchant , i had a issue with the policy as i made separate page for it on my shopify, figured out that you have to fill every input field in policy section in my shopify to make it work, You have to check that you have contact field manualy and you can proceed. But you need to make a google merchant account first, and dont do anything on it because it not really synced, i transfered my domain on the same email adress between the app and the google merchant to figure out that. After a while it's will import all your product to say , that none of them are approved and you dont know why . Long story short it's was a huge waste of time, all that for nothing, maybe the only good part is i installed googe Analytics v4.
Hello and thank you for taking the time to leave a review and feedback. We will pass along the details of this to our product team. We apologize for any frustrations you may have encountered but hope that we can help you resolve any open issues you are having with your Shopify and Google integration. When looking at your account, it appears you are having a "Missing Shipping" error. You can read more about how to address that here: https://support.google.com/merchants/answer/14233096?hl=fr&ref_topic=14242889&sjid=16036828175771448512-NC Additionally, we have our support team standing by and ready to assist you. They can be reached through this form: https://support.google.com/merchants/contact/shopify_3p_support_app Thank you again for taking the time to leave a review.