Google & YouTube

Terrible app. It syncs products with Google Merchant Center inconsistently and incorrectly. There is no way to trigger a manual update, and new issues keep appearing all the time. Very unreliable and frustrating to use.

I never thought I'd find an app that was more difficult to setup than TikTok... This takes the cake. Terrible! Still not setup.

Completely useless app, customer support is just automated give no instructions on how to fix anything. THen they only give you 3 chances to get verified which they don't tell you about, absolutely worthless app.

We installed this app, and then a few days later, we found a campaign set up in Google Ads for a $13,000 a day spend. I have two-factor authentication on my email/login, so this is the ONLY thing connected to my Google Ads. It said that I was the one who created the campaigns...But I have not even logged into Google Ads in weeks. Also, when we installed this app the first time, I immediately uninstalled it as it did not work for what I needed. It wiped out our Google Analytics tag, and we were down for days. My developers and marketing people convinced me to reinstall it and just use it for analytics, Merchant Center, etc. So far I am NOT happy!!!!!

垃圾应用，自动更新慢的跟屎一样，或者压根不会自动更新，更新了商品也是跟网站上的完全不一样。因为它让我的GMC账号虚假陈述被封了3次，我真的服了。

Absolutely Terrible! I have been creating Shopify stores for over 15 years now. This app automatically syncs your products and SEO data, which sounds great. But WATCH OUT! If your Shopify created products do not meet Google's misrepresentation policies your Merchant account will get done for misrepresentation. Not only will Google not tell you why, their help is non existent. You are left pulling your hair out trying to work out where your products are not meeting their standard. You only get 3 strikes, and no feedback! Here is the real hit though, while your account is paused the sync does not work. Absolutely terrible! I resorted to deleting my merchant account, and placing a pixel the old fashioned way.

Updates have remained stalled, and no solutions have been provided. Awful customer service

incomprensibile

I am surprised that an API between Google and Shopify is so buggy and lacking in features. The support for this app is severely lacking.

horrible experience. does not say why dissaprovals? sicking time waste

It's rubbish, I'm using your own app to connect using the shopify API and you're telling me my website doesn't exist through automated checks, why or how is this so bad?

The automated processes don't work. Hence you have to read useless pages of support to discover what went wrong. No resolution at all and seems that getting to support is also wishful option for many.

Products that are not included in the channel, that I am not live with yet are still being sent via api and got me suspended.

Application non fonctionnelle, support inexistant. Les produits s'ajoutent partiellement à GMC puis plus aucune mise à jour. Google ne récupère que 10% des données (ajouts paniers, conversions etc). Problème de communication entre Shopify et l'application.

no support at all

7 year old existing Google Merchant/Ads Account suspended 3 days after installing this app and connecting... Finally after 2 months of appeals, got account working... Only to be promptly suspended 4 days later for 'misrepresentation'. its been an additional 2 months of stupidity. No Support - they keep copy-pasting vague crap that does nothing to tell you what some stupid AI flagged your website for. No specifics - just 'read the policy' and 'fix your website'. Now Google Merchant/Ads account permanently banned because I appealed their stupidity 3 times... Avoid this app... There is absolutely NO SUPPORT and they will ban you for any stupid reason they can think up and then not help you resolve the issue they created!

Title: Completely Broken Integration, Zero Feedback, Zero Support This is by far the worst Shopify sales channel I have ever used. The Google & YouTube app gives the illusion that everything is connected and working, but behind the scenes, nothing actually functions. Products can be active, published, priced, categorized, correctly configured with all required Google metafields, shipping, weight, and inventory — and yet Google Merchant Center receives absolutely nothing. No products, no timestamps, no diagnostics, no errors. Just silence. The most unacceptable part is that the system provides no feedback at all when the feed does not push. Merchant Center simply shows “0 products” with no explanation, and the Shopify app gives no warnings, logs, or troubleshooting tools. You are left guessing whether the problem is configuration, Google, Shopify, or the app itself. Support is essentially nonexistent. There is no clear documentation for edge cases like small catalogs or single‑product stores, no way to manually force a feed refresh, and no meaningful error reporting. You can waste hours or days doing everything “correctly” only to find out the integration never fired in the first place. This app feels designed exclusively for large bulk merchants and completely hostile to small or careful sellers. A production‑level sales channel should never fail silently. This is not a minor bug — it is a fundamental design failure. Avoid this app unless you are prepared for frustration, wasted time, and zero transparency.

They blocked my account for "misinterpretation" without giving any indication of what kind of problems were present

This app is terrible. It says everything is connected, but in reality conversions and audiences are not being tracked. I basically wasted €800 on Google Ads. I've been trying to figure out what to fix and where for two weeks now. I started digging deeper and found that in the app the correct Google Ads account is connected, but in the code it's actually a completely different one. At this point I have no idea what to do anymore. This is just awful!!!