Google & YouTube
Drive sales with the Google & YouTube app on Shopify
Rating
4.6
feedback
9,136
chart
#92
All reviews
Rating Breakdown
Review RSS Feed
Nov. 11, 2019
i use this app to help me do x.I really lik how to does y. I would be nice if this app is better. thank you to help
Thank you for sharing your review with us! We're always looking for ways that we can continue to improve Shopify and our apps. For that reason I appreciate you letting us know that the app could be better. I’ve reached out to you via email, so that we can discuss your feedback in more detail. I hope to hear from you soon! -Lizzy, Shopify Support
Nov. 10, 2019
Absolutely ZERO sales. Used this app for several months and spent several hundred dollars. Got about 100K impressions, but still no sales at all. ZERO ZILCH. Greatly Disappointed!! This app still has a long way to go in terms of making it more sophisticated and intelligent enough.
Thank you for taking the time to share this review with us! There are many factors that can contribute to conversions when using an ad campaign. For example the content of the ad itself, the landing page it leads to as well as the product for sale and product description. I’ve followed up with you via email so that we can look over your campaign and your store together to work towards bringing in sales! -Lizzy, Shopify Support
Nov. 5, 2019
Very buggy. Constantly have to uninstall and reinstall for it to work. Support button does not work, message can never be sent. Google Merchant Center is a disaster in any case, but this app doesn't help. There's got to be a better way...
Thank you for sharing this feedback. I'm sorry to hear about the issues you've had with the Google Shopping app. I'd like to learn more about the specific problems you encountered, so I'm going to send you an email so that we can discuss this in more detail. Please feel free to reply directly to my email once you receive it so that I can take a closer look into these issues. I look forward to speaking with you soon! - Rae, Shopify Support
Oct. 22, 2019
Over the last 2 weeks 446 of our produts have been disapproved for the reason 'Product price does not match the price on your product landing page' We have not changed any pricing, and it is the same campaign which was working perfectly for us two weeks prior. We have submitted the Google Site map again, contacted Google Ads support, Shopify support, but not been able to resolve the issue. It doesn't even indicate how to solve the issue. Few weeks back we were ranking high on Google Shopping Listing Ads for several keywords, and now even though we have put in sufficient budget, our presence is reduced and products disapproved for no apparent reason. Please help immediately.
Thank you for taking the time to share this feedback. I'm sorry to hear about the issues you've been experiencing with your products. I can see that you currently have a ticket open with our Technical Support Team who have been continuing to monitor the situation. I've checked in with them and it looks like they've responded to your most recent email. I know you've spent time speaking with our team, however I have reached out to you via email to see what we else we can look into together. I hope to speak with you soon! - Ryder, Shopify Support
Oct. 14, 2019
2 weeks ago, 700 corrupted and duplicate records were added in Merchant center and neither Shopify or Google are able to help. This app is how we forward our prods go Google so I am highly suspecting it as the cause of trouble.
Thank you for sharing your review with us. I'd like to investigate your interactions with our team so far, as well as look into this further with you. I will be reaching out to you via email shortly to continue the conversation! -Lizzy, Shopify Support
Oct. 13, 2019
A real nightmare... Maybe usefull for small store with very few and common items AND at the launching time of the website. I have 1000+ items with troubles in my shop... So it's totally useless. For example : 1001 products didn’t publish to Google Shopping View each product to learn how to resolve any errors. Id product identifier issue: your product identifiers aren’t accurate..
Thanks for sharing this feedback with us. Based on the error you mentioned, it sounds like some of your products may be missing the required information (http://bit.ly/35H2pGQ) needed for products to be properly added to the Google Shopping channel. I'm going to follow up with you via email to make sure each of your products has these details added, and provide more assistance with getting this app set up. Looking forward to speaking with you soon! - Rae, Shopify Support
Oct. 10, 2019
Super confusing and unhelpful. Had to remove it and do things manually. Buggy and slow. Not easy to work with, save yourself time and do it yourself.
Thank you for providing your feedback and I'm sorry to hear that you didn't find the Google Shopping app to be useful. I'd be interested to hear what you found difficult about the app, and if there's anything I can do to help - if indeed you'd be interested in using the app again in future. I'll be sending an email shortly to touch base with you, so please look out for that and shoot me a reply if you'd like. Thanks again. -Victor, Shopify Support
Oct. 10, 2019
nightmare to work with. could not intelligently sync data between shopify and google. manual work. errors. bugs everywhere on this app. awful. no support from folks on the merchant account. of course i removed it!
Thank you for writing your review and I'm sorry to hear that you've had numerous issues using the Google Shopping app. I'll be emailing you shortly to find out more on the problems you've had with syncing data and the errors that have appeared, so if you'd be interested in trying to use the app again please send me a response and let me know. -Victor, Shopify Support
Sept. 20, 2019
I am having the same experience noted by another reviewer of Shopify's "Google Shopping" app on Aug 26, 2019. He wrote: "I installed it recently and I launched a campaign which is automated of course. However, after the products were approved and the campaign started running there was no information on the admin panel about the amount of ad spend." He then went on to explain he used another app to find out that he was indeed being charged for ads! Using this app, I started an automated campaign 2 days ago and got a message on the admin panel that the ad was approved and active. No more information after that. I sent a message 5 hours ago asking for help through the Shopify "support" button on the Google Shopify app page 5 hrs ago and no reply yet. I can't recommend this app given that I may be spending money but have no idea if I am or how much! I'm going to give Shopify 24 hrs to respond and if it's not fixed, cancel my ad and try a different approach to advertising on Google. This is unfortunate because the Shopify Academy course on using Google for E-Commerce was very helpful for general information. Unfortunately the poor performance of the Shopify Google Shopping app means I'll need to implement Google ads in another way.
Thank you for sharing your review with us! To help out, I just wanted to confirm where the ad spend total will appear in your Shopify admin. You will be able to view all the details of your campaign under Marketing>the Specific Campaign>View Report. I will also be following up with you via email to help look into the ad spend further. Thanks again! -Lizzy, Shopify Support
Oct. 4, 2019
Unable to add identifierExists to the feed.. So anyone with custom products suffers because you can't add 'false' to the value. Any errors in the merchant centre costs £££ www.annalise.co.uk
Thank you for taking the time to write your review, it's much appreciated. The app can sometimes throw up some errors and knowing how to resolve them might not always be clear, so I'm going to send you an email shortly to find out what these errors are and I'll see if I can help you with them. Please keep an eye out for my email and I look forward to hearing back from you. -Victor, Shopify Support
Sept. 12, 2019
Absolutely the worst Google Shopping app. We installed this app after launching our site. Immediately our Merchant Center Account was suspended due to "policy violations:shopping add policies." After reviewing, Google states we are missing product data. How is this possible if Shopify has all Google fields populated? Contacted support and got generic support answers I could have got from Google. Two weeks after launch and we can't upload to Google and our Google Merchant account continues to be suspended. This just got uninstalled!! Don't waste your time on this app, unless you want your Google merchant account suspended for no reason!!!!
Thank you for sharing this review with us! A Google Merchant Center can sometimes become suspended following a connection to your Shopify store if you don't have any contact details displayed on your site. This is due to the fact that Google has strict guidelines for displaying contact information on a customer-facing website. I’ve followed up with you via email so that we can continue to look into this with you. I look forward to speaking further. -Lizzy, Shopify Support
Sept. 6, 2019
Unfortunately, like many other people here who is complaining about their wasted time and energy... I feel the same and so I give up. Shopify gurus cannot help much either! It's hard as well to gamble with money placing ads ($5 a day for 30 days!) without seeing how the ads really looks like if I click publish when making a campaign. Why they don't make this easier for us? since we are going to pay for the ads anyway.
Thank you for leaving your review and I'm sorry to hear that you've not received the help you were looking for from our support team. I can appreciate why this inability to see what the ads look like before you publish them was problematic and I'd like to discuss this further with you to see if I can help. I will be sending you an email shortly and look forward to hearing back from you on this matter. -Victor, Shopify Support
Sept. 5, 2019
Not good at all. Some people's stores will have products that this app will work fine on but for many this is useless. So many errors with no help to solve. Shopify help is useless with this app. The Shopify Academy training makes you think that this app just works and you get the desired result. Not true. A super-lazy effort on this app, on training in the academy and on support. Trying this Google Shopping App just wasted my valuable time trying to understand it and to make it work. I've uninstalled it and gotten Google Shopping Feed. Works much better and has software that fixes all the errors. Just check their support for how to use that software. Their support people know everything and will answer your email in less than an hour.
Thank you for taking the time to write your review and leave your feedback, and I'm sorry to hear that you've had this experience with the Google Shopping app. Merchants do sometimes run into problems during set up and I apologize if you felt that you did not get the necessary support from us during this time. I'm glad to hear that you've found another app that works for you and thank you again for providing this feedback to us. -Victor, Shopify Support
Sept. 3, 2019
This app gives Shopify OWNERSHIP of your product catalog and you CAN'T ACCESS IT YOURSELF or give others access. This means you can't sync it to Instagram to tag products/etc, you can't use the product feed to advertise on Facebook (even though you can see it in your catalogs), and basically - you can't do anything with it except advertise on Google Shopping. This means you'll need ANOTHER product feed app (like Flexify) on top of this - which defeats the whole purpose of this app. Just use Flexify instead and save yourself this hassle.
Thank you for sharing this review with us! I'd like to see if I can help clarify the issue you've had here. To connect with your Facebook page and Instagram you will need to use the Facebook Channel app (http://bit.ly/2lggf0D). The Google Shopping app is set up to be a bridge between your Shopify account and Google specifically. I’d like to help you make sure that everything is set up correctly in your account, so I've reached out to you via email. Hope to hear from you soon! -Lizzy, Shopify Support
Sept. 2, 2019
I was hoping this app would be a simple solution to putting my products on Google. It was not. It was nothing but a headache. I may not be tech savvy, but this app gave me nothing but error and is confusing to work with. I kept getting error messages from the Merchant Center on my products. The setup was not easy either. I don't recommend using this app. There are too many bugs.
Thank you for sharing this feedback with us. Once you add products to the Google Shopping app, they will need to go through a review by Google's teams. If, for any reason, your products are not approved there will be an explanation beside them. I would be happy to help you look through your products to see what may have happened here. I’ve reached out to you via email, hope to hear from you soon! -Lizzy, Shopify Support
Aug. 27, 2019
My feed got messed up about a week ago and i still have not heard back from anyone on how to fix it. I've sent a few messages to support and heard nothing back, If you have a simple product feed this app may work fine but if you have 1000s of skus it seems to get messed up, plus it takes days for the feed to update which hurts when I have new product releases.
Thank you for reaching out and for providing details about your issue. I'm sorry to hear that you've had this issue and have not received adequate assistance from our support team. To help you troubleshoot these issues, I will be sending you an email shortly so that I can touch base with you and hopefully find out more about the problems you've been having. Please keep an eye out for my email and I look forward to hearing back from you. -Victor, Shopify Support
Aug. 24, 2019
0 stars. every product I entered is literally disapproved except for one. i even went on google shopping fields and typed in the product identifiers as well as the age group and sex for the shirts i have and still disapproved. no clue.
Thank you for sharing this feedback! While it is up to Google whether your products are approved there are some things we can check to see what may have happened here. First of all, if your products don't have a GTIN you can set the to custom, which has been known to help with approvals. This page talks more about that - http://bit.ly/2ZRAK71. I’ve followed up with you via email as well, to log your feedback for our development team and to chat about this further. -Lizzy, Shopify Support
Aug. 21, 2019
Shame there is no 0 star option. This "app" literally does nothing please do not install it. You have to out input all your product data again for the app to work, when all other apps use the product information you have already entered. You have to re-enter every product detail including GTIN, Category (no drop-down menu available to select from) everything. It truly is awful, please do not use it.
Thank you for taking the time to share this review. Google Shopping does require some specific details that aren't often included in products. This page talks about the few options that may need to be added to some products (http://bit.ly/2ZRAK71). That being said we are always looking for ways to keep improving your experience on Shopify. And I would like to share your feedback with our development teams. I’ve reached out to you via email so that we can continue to discuss your experience. -Lizzy, Shopify Support
Aug. 18, 2019
There were so many errors with my product feed that my Merchant Center account was immediately suspended. Suspended! This app really is as bad as the other 1-star reviews, I'm so shocked it was created by Shopify. The app pulled data from all of the wrong fields and there is absolutely no way to check why or how that happened. Not to mention, if you do make a mistake on your own data entry there's no way to resend the feed once you make corrections - especially not if your account's been suspended! There's like no functionality or action buttons in the app. Just a connection that you have to trust is working. It didn't pull the SEO data as requested, but instead sent the super long descriptions on my website that had html coding, etc. Really weird. So, I found myself waiting for Shopify's tech team to research the errors while also waiting for Google to respond to my request for reinstatement - but in reality I had no improvements or answers for Google in order to explain why my product feed was so poorly done!
Thank you for taking the time to leave your review and for the context you have provided on the problems that you've had. I'm sorry to hear that you had this experience with the Google Shopping app and can appreciate the frustration you must've felt with your account being suspended as a result. You mentioned that you had been in touch with our technical team and I hope that they have been able to help in some way with this problem. I will be sending you an email shortly to touch base and see where you're at with the situation. Please keep an eye out for my email and I look forward to hearing back from you. -Victor, Shopify Support
Aug. 13, 2019
I will say it does its job of submitting products to google merchant centre.... however, that is as far as I can say as for how good the app is. Easy to filter through google shopping fields? No. One at a time or not at all. Easy to find your products based on the google shopping ID? No. Download a .csv or excel file of the google shopping feed, and reimport to update the google shopping fields? No. These are all simple, and obvious tasks, and without the ability to carry these out it is extremely difficult for high-number-of-products stores like ours!
Thank you for sharing this feedback with us! We appreciate hearing about how we could work to improve the options in apps like Google Shopping. I'd like to take this to our development team, as well as chat further to discuss any other details you have to share about your experience. I’ve reached out to you via email, hope to hear from you soon! -Lizzy, Shopify Support