Growave: Loyalty & Wishlist
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high efficient work! great customer service, solved our problem in time. works on all theme. left me no worry
Hi Picnniq team, Thank you so much, what a wonderful review! It's a real pleasure to our ears that you are happy with our app and customer support! This made our day, and we are so grateful for merchants like you! We are always here and happy to help in any way we can 💕. Happy Growaving 🙌!
Supporto cliente facile da raggiungere e molto gentili per ogni richiesta di configurazione dell APPS ,Really great work and excellent services offered by you, thanks team support ..........
Dear team at Bigeshop!💕 Thank you so much for your kind words🤞 we truly appreciate it and your words motivate us to make our customers happy and drive us to provide excellent service. Happy Growaving! ✨
So far support team have been helpful and fast response. Becca was able to rush out the report i needed. The team like this app!
Dear team at Dermaskinshop SG✨, Thanks so much for your review, we love getting feedback about Growave and take pride in our customer service. You made our day🤗! Happy Growaving💙!
The customer service is phenomenal, I asked them a lot of questions to change widgets positions, buttons, etc., and they were able to help me out. I still wish the app was more customizable, and that the reviews allowed videos, but honestly you get so many features for a very good price. I love that there are many options for rewards, and the social login!
Hi, a team of Bully Wags, We’re happy to see that you had a 5-Star experience with the Growave app and our Support team 🥰! It's great pleasure for us to hear that we were able to meet your expectations and please be kindly informed that we work hard every day to make our app better for you. Your satisfaction is our main priority ✨! Happy Growaving!
We are new to the app, but so far the support has been great! Super fast, very freindly, and always available.
Hi team of Willi's Ski Shop, We're really grateful and appreciate you taking the time to share such kind words with us 🥰. We are always here to provide a good experience with our app and maintain fruitful cooperation 🙌🏻. Best regards, Growave team ❤️!
Just started using this Ap and love the features. The customer support service is fantastic! Thank you, Alex for the quick responses to our requests.
Hey Diamond Painting Shoppe Team 😍! We're so happy to hear you had a great experience! Your review made our day 🥳. Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon.
Have ran into issues with Growave time and time again over the last 2 odd years of using the app, and their live chat team seem to never be able to give me clear cut answers. The same one liner is always used , "let me forward this to our developers and get back to you when we receive a reply." They've recently updated the app and are now sending "system notification" standardised emails to your customers BUT you are unable to access these emails to customise them to suit your brand. The reason given was "if we change these templates for you, we will have to change it for everyone else". So in essence, you are unable to see what they send to your customers which makes no sense. There are a number of other issues with this app that I won't go into detail here, but overall I would not recommend this app for its lack of customer service and lack of customisable functionalities.
Dear team at AJ Craft Supplies, I deeply regret the challenges you've faced while using our app. Your feedback is incredibly valuable, and I sincerely apologize for the inconvenience you experienced, particularly with our live chat responses and system notifications. 😌🙏 Taking into account your concerns, I'm pleased to inform you that we've now introduced features that allow users to easily customize emails, ensuring they align seamlessly with the branding and style of your online store. It's essential for us that our clients have full visibility and control over their communication with their customers. Our support team is continuously learning and evolving. We've invested in their training to ensure that they provide clear, concise, and immediate solutions to any arising issues. We're making every effort daily to ensure that our app offers a seamless and efficient experience for all users. Thank you for choosing us, and I genuinely hope that our recent improvements align more closely with your expectations. 💞 Warm regards, Begaiym, Reputation Manager!
By far the best customer loyalty app. The customer support is 10/10 and super helpful. I am glad that I switched to this app. Keep going!
Hi, Marion and Seifenfeestore team, Thank you for your awesome feedback! You made our day ✨! Our team always tries to perform excellent Customer service, and this is the main reason that we have such incredible customers, like you 🎇!
I have upgraded my new theme. Growave supported very fast. This will enhance my customer experiences.
Hi, the team at DONHATNOIDIA🌸, We really appreciate you taking the time to leave us your 5-star review. Thank you so much for trusting us, and we can’t wait to help you again in the future💗.
The customer support service is fantastic! The turnaround time to fix my issues is usually in 1 - 2 days. And Growave is the best loyalty program app I have came across so far.
Dear Team at Geekster 😇! We're so happy to hear you had a great experience at Growave 🥰. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you! Thanks again, and we hope to serve you again soon.
This app has many features in one and thus also saves us some money. In addition, the customer service is also very good and fast
Happy Halloween to the Team at Eyesy Lash 🎃 💄 Thanks a lot for leaving 5-star feedback! We are grateful that you took the time to leave us a review. We’re thrilled that you were satisfied with our services. Your feedback is appreciated, and we hope to be of help again soon! 🤞🏻
Growave has been brilliant for my business. My customers are really enjoying being able to earn points and rewards. The customer service is fantastic too and so very helpful!! Highly recommend.
Happy Wednesday to the dearest Holistic Kitchen Team! 🤗 We would like to express deep gratitude for taking your time and leaving an amazing review 😍. It means a lot to us to know that your business is flourishing with our app! Please always feel free to contact us or request assistance. Happy Growaving 🐬!
A mysterious "glitch" for 5 weeks have left me unable to use this software and all I continually get is: "We will reach out to you shortly for a resolution." Asked for a refund over SEVEN TIMES now and have never been given a straight answer. Absolutely ridiculous! Reporting to Shopify to get my refund.
Dear Shea Shea Bakery team, On behalf of Growave team, we would like to apologize for your negative experience with us 😥. Please let us inform you that we do value every merchant and it's important to us that all of our beloved customers are happy with our application. We went ahead and conducted a thorough investigation of all your queries, and we noticed that our support manager missed your refund query as it was among your other requests. Please accept our sincere thousand apologies for that. We do understand that it's a glaring mistake, unfortunately, this happens when contact is not face-to-face 😔. Additionally, we hasten to inform you that first of all we have already made you a refund for the requested period. If there is anything we can do to get you to give us another chance or make things right, please feel free to message us directly [email protected] or via Live chat. By the way, we contacted you via chat and Skype and unfortunately were not able to receive an answer 😔. We don’t know if we can wish that we can see you again in our ranks in the future, Shea Shea Bakery team. We wish you only the best and hope that you will be able to regain your trust in us someday.
i don't have much to say on the app itself yet, but the customer service has so far been good. When i have had an issue they are responsive and fix it.
Hi team at Jean-Pierre Weill🤗, Taking the time to leave such a great review about our service, has really made our day💖! We always aim to delight our customers with our customer service and our attention to detail. It’s great to hear we delivered on our promise✨! Happy Growaving🙌🏻!
Very great, helpful and fast response customer service!!! Also, this APP works very well with our site. Definitely recommend for everyone who is looking for APPs with similar function
Dear team at Kaleidos Makeup🙌🏻, We’ve passed your wonderful review on to our team at Growave✨. Thanks so much for taking the time to leave a review about our service. Our customers' feedback guides our business and helps us keep improving the service we provide❤️.
Very good customer service and nice features! We enjoy using the different features and the team is very kind. We've had a lot of contact with Tina from customer service, and she is very sweet and fast whenever we have any questions!
Hi Dermaspace-se team, Thank you for taking the time to rate us and write a review. 😊 We really appreciate that we have such responsive customers as you. It is a great joy for the whole team that you are satisfied with our products and highly appreciated our customer service. 🙏 Please always feel free to contact us with any questions you might have. We'll be happy to assist you anytime. 🤭
Very great, helpfull and fast response customer service!!! Also a very usefull apps, A must have apps !!!
Hi Lapak Handmade team, Thank you so much, what a wonderful review! It's a real pleasure to our ears that you are happy with our app and customer service! We are always here and happy to help in any way we can. Thank you for the positive feedback! 🤗🎇 Best wishes, Your friends at Growave. 🙌
I have been using Growave's loyalty app for some months already. I gave 5 stars before because the technical support team (Tina and Alex) was amazing but suddenly the support team was changed and now it takes hours to get an answer from the support team. Sorry Growave but we customers evaluate an app not only for its technical features but also for the support we get from the team behind the app when it comes to questions or issues. Update (2023-01-19): I was contacted by the lead of technical support, she apologized and is trying to improve customer service. So far technical support seems to have gotten better but I have not requested too much support lately so I'll keep updating my score based on my experience. Update (2023-05-04): Customer service is getting better, I usually don't get immediate answers but my questions are answered and my requests are fulfilled within a few hours. Fixing complex bugs that I have reported takes some time but they are eventually fixed. It's fair to recognize Growave's efforts so I'm giving 5 stars now. Keep up the good work Growave!
Dear team at EcoKidsLand, Thank you for taking the time to update your review, our team highly appreciates it! 😇 Please be assured that we took into account your feedback and made a huge effort to improve the skills of our Support team. Thank you for helping us to be better ✨. We truly believe that you won't face any issues you mentioned in your review since our team sincerely regrets about them and already eliminated them. Please feel free to reach out if any time. The support team is 24/7 is here to assist you. 🙌🏻
Love the app. The support team is great and very helpful. So far the app is great. Always got help from Alex. Really nice experience.
Dear team at Macmillan education staging, ✨ Thank you for taking the time to leave us a review. We are glad you enjoyed your time with us and with our app Growave. 🤗 It was our absolute pleasure to assist you. 💕
It's cheaper. I was using Okendo and Smile. So, that's a plus. But beware. The Klaviyo integration is HTML - you can not use Klaviyo's build and drop facility. You need to know HTML to build them. Also, Growave is a bit clunky. When you pay for apps like Okendo and Smile you are actually getting pretty good products - and that's why they cost so much. So... if you can get used to the very limited functionality available with Growave and you want to brush up on your coding and HTML skills (haha, doesn't everybody?), then Growave is for you. I'm giving it 3 stars because it's cheaper which is nice. But, I really do miss how easy it was with Okendo & Smile!
Hi Loyal Crush team, We sincerely apologize for the experience with our app that didn't meet the level of service we strive for. We never meant to cause you any of the inconveniences you had while using our app 😔. Regarding your concerns, totally understand that not all our merchants have coding skills, however, these conditions, so that the email templates only change in HTML format, are the rules set by the app with which we have integration. Thank you for taking the time to share your feedback with us! We value every merchant and it's important to us that all of our beloved customers are happy with our app 🙏🏻. Btw, could you please check your inbox and please reply to us, so we can work on it together? 😊
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