Growave: Loyalty & Wishlist
Boost sales with Loyalty, Reward, Referrals, Wishlist, Reviews
Rating
4.8
feedback
1,217
chart
#1,718
All reviews
Review RSS Feed
July 31, 2022
We use this app for reviews, wishlist, instagram and social login. It looks great and does not slow down our website. But the most important thing we want to mention is the support from Alex and Tina when we ran into some trouble. They responded within 10 minutes and had everything fixed almost immediately. Amazing job. Thank you again guys.
Hey, Maria and Team at leathercircle! 🤗 Thank you for your lovely feedback! 😍 Our team is always happy to help our customers. We appreciate you taking your time and leaving us such an amazing review. 😇 Happy Growaving. 🐬
Aug. 5, 2022
Update: Growave destroyed our code: We deinstalled the App and were wondering, why still all checkboxes regarding data security / newsletter-subscription / etc were not working. After a long search and the help by the Shopify support it came up that Growave totally destroyed our code. This lasts even the deinstallation. E.g. somebody creates an account and is not clicking the checkbox for a subscription he gets pushed into all marketing lists anyway. They know the problem and are not a clue into solving this. We no have to figure out how to handle the situation because this is agains EU law (and worst customer experiance). Thanks for nothing, Growave, thanks for not helping even after I described the issue several times. Never again. Please do not use this app if you like your Homepage. Wir haben furchtbare Erfahrung mit dieser App gemacht: 1. Nach einem Update gingen alle Email-Templates unbemerkt flöten und Kunden bekamen die default-Emails. Z.B. ab einem bestimmten Level hatten wir hinterlegt, dass individuelle Gutscheine mitgeschickt werden, diese waren dann natürlich auch weg. 2. Tiers: Wir haben über Tage ein Tier-Modell aufgestellt. Je höher man kommt, desto mehr Benefits, so kenn man es. Aber leider wurden plötzlich keinerlei Rabatte mehr angewandt. Vom Silber, über Gold, bis zum Platin Kunden, niemand bekam mehr Benefits. Im Kundenfenster wurden zwar generierte Codes angezeigt, aber das haben original 0 von 110 Kund*innen gesehen. Diverse Kunden sind wütend abgesprungen und teilten dies auf SoMe. Das ganze Tier-Modell funktioniert nicht, wenn man mehr als einen Benefit hat (dann braucht man aber kein Tier-Modell). 3. Datenschutz: Ohne Einverständnis der Kunden werden Kundenkonten angelegt. Wir haben uns gewundert, warum wir keine Kunden ohne Bonus-Club Mitgliedschaft mehr fanden und machten den Test: Aus jeder Bestellung wird ein Loyalty Konto angelegt, ohne dass der Kunde es mitbekommt geschweigedenn akzeptiert. Das ist ein Fall für den Datenschutz. Vom Support kamen zwar Antworten, aber keinerlei Hilfe. Ich bat um einen Anruf, weil es brennt. Der frühste Termin nach dem Wochenende. Dann brauchen wir ihn auch nicht mehr. Fazit: Eine furchtbare Erfahrung, die uns Bestandskunden verärgerte, Tage der Einrichtung sind futsch, Der Launchday wurde gecrashed und nun sind wir dabei Kunde für Kunde zu prüfen und ihm manuell Rabatte (die ihm im Rahmen des Programms zugestanden hätten) zu überweisen.
Dear team at 82NC, Thank you so much for your feedback! 🙌 We always aim to deliver a great experience, and we are gutted when we don't meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn't happen again. However, the new interface of our app is still in the process and we are taking all the attention in our account and doing as our merchants wish. Again please accept my deepest apologies. We will do our best to make it so that it won't never happen again and gain your trust. 🙏
July 27, 2022
It has been amazing using this app and the customer service team is beyond exceptional. I have been mostly dealing with Alex and he has been helping us with timely solutions.
Hey Canvas And Weaves Team, 😊 Thank you for your lovely feedback. 😍 Our team is always happy to help our customers. It means a lot to us that you took your time to leave a review. You're amazing either way! Happy Growaving! 💖
July 27, 2022
Very helpful and competent customer service, great solving solutions for our issues, I want to thank Alex in particular for the time that he dedicated to us
Hi team at Ars Wine, Thank you for such warm words, they melted our hearts! 💖 Alex and the whole team will keep on providing the best support service. Please feel free to reach out at any time you need our help. We are always ready to dedicate the time and help you in growing your business! 🙌
July 27, 2022
Working with Growave has been a great easy experience. The app was very easy to get integrated, lots of features you can include (or exclude) ie. Reviews, Loyalty, Social Log Ins, the list goes on... And Alex, our customer support manager has been top notch. Quick responses & very happy to help. Would highly recommend!
Happy day to our beloved Happy Hour Cocktails Co. team! 🤩🥰 We are very happy to hear such kind words and an awesome 5-star review! 🥳 Thank you so much for your time and for your honesty. 💘 Please feel free to reach out with any queries you might have. You're always more than welcome! 🤪
July 25, 2022
I use this app to add a reward system for my clients! Super easy-going app, great features that can be adapted to your needs and incredibly helpful and hands-on team! Thanks so much, guys, you rock!
Dear MYSUPERFOODPHARMACY team, We do appreciate you for sharing a review of your recent experience. 🤗 Growave team is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. 🥰 Furthermore, we are so pleased to hear you found the app to your liking. Thank you again for your kind words! ✨
July 21, 2022
A great, easy to use App that combines several key functions into one, and looks great on my store. And something that delightfully surprised me, was after I migrated to a new theme, Tina contacted me and offered to set up the components I used on the new storefront! For free no less! Tina's work was flawless, exactly how I wanted it, and super fast! Thank you Tina! and thank you Growave for a great product!
Dear team at Mecha.Net Studios✨, Thank you so much for your 5-star review❤️. We really appreciate you taking the time out to share your experience with us — and we agree, that Tina is truly a gem to have on our team! We count ourselves lucky for customers like you🤗. Thanks again and have an amazing day🙌🏻!
July 17, 2022
I really like how easy it is to set up, and my customers love being rewarded for their purchases! Customer service is always fantastic and efficient. Thank you Alex and team for all of your hard work!
Dear Mila & Co., Thank you so much for taking the time to leave us a 5-star rating - it's much appreciated! We are thrilled that you loved your experience, and our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day ♥️. Happy Growaving🙌🏻!
July 14, 2022
Excellent service, rapide et professionnel. Je trouve l'interface difficile à travailler, mais je ne suis pas experte. L'application fonctionne très bien sur le site web. Je recommande sans hésitation.
Hi Produits Adaptés Handy team, Thank you very much for such a great review! ✨ We are more than happy to hear this truthful feedback and thank you for pointing out our advantages. 🥰 We are always here to assist you, and we are always happy to help you out. Thank you once again! We wish you prosperity in your business! 😊 Have a great weekend ahead!
July 14, 2022
Moved to Growave after being with Stamped for years but got fed up with increasing prices and decreasing levels of support. Growave has more functionality, is heaps cheaper and the service is excellent (thanks, Alex!). Still getting everything set up but am very impressed with both the reviews and the rewards (and the wishlist app is a bonus!). Thanks guys!
Hi team at Hello Charlie, 💕 Thanks for leaving us such a wonderful review. 🤗 We are thrilled that you loved your experience. We put customer impression and satisfaction as our priority, and your review reaffirms the hard work we put in every day. 👌 With big love from Growave! 💖
Jan. 10, 2024
Updated New Review: The issue has been rectified and their response as always was prompt and satisfactory. Old Review: Growave support is brilliant. Nothing is too much for these people, they are all so helpful. Great app to have!
Hello, Lavender Living Team, Thank you for your updated review. We're pleased to hear that the issue has been resolved to your satisfaction. Your feedback is valuable to us, and we appreciate every comment from our customers. If you have any further thoughts or concerns, please feel free to share 🥰💖 Begaiym, Reputation Manager
July 4, 2022
Growave is not only a super-app but they have outstanding customer service (praise goes to Alex who was extremely helpful whilst I was setting up all the different apps on my website). To me, these days there are a lot of great app but not very often do I receive great customer service. Growave is a great example of customer-first company. Totally, totally recommend it.
Hey Mascullino team, We do appreciate your great feedback! 😍 I am happy that our app and customer service meet your expectations! We are always ready to help our customers and we value your kind and positive words because it motivates us to work harder and help us to be better. ✨ Your friends at Growave 😊.
Aug. 26, 2022
while our initial experience with the app was great. the entire app is being updated at the same time and we are now left with very few features to actually work with and aren't able to view any analytics.
Hi NETE.IN team, Thank you for your wonderful feedback! 🤩 Your words are very valuable to us. We are always happy to hear that your experience with our app is good. Our customer service is more than happy to be helpful to you and we are always here to assist you! 💖 Have a great week ahead!
June 30, 2022
Amazing app and support team ! Best Loyalty App i found after trying 3 other one , love it !! Instgrama gallery also helps our customer finding new products, it's perfect
Hi team at Loëla, Thank you so much for your kind words. 🙌 We are always trying our best to make your experience memorable, and we're glad that we've achieved it. 🥰 Our support team is online 24/7 and let us know if you need any assistance. Happy Growaving! 💖
June 29, 2022
The Review and Wishlist work very well. And the developers are very nice, they helped me install all code on my theme and test it till everything perform well. Thank you so much for your kindly work！ Thanks to the developers!
Hi team at HapeToys, Thank you so much for such kind words and for taking the time to share your feedback! We really appreciate your goodness and openness. Your feedback is very valuable to us. 💖 We do our best to make the experience with Growave easy, and our customer support and developers teams are always ready to support you with any requests that might arise. We hope for a long and productive collaboration. 😇 Good luck to you and your business!
June 29, 2022
Second time using this app! Love it & as always the setup is so easy & the dev team especially Alex was so helpful! He was very patient & got everything done in no time! Highly recommended.
Heey BarberShopCo team, Thank you so much for your kind words! We really appreciate it! It was a real pleasure to collaborate with you! Alex was very pleased to hear such wonderful words from you. 🤗 Growave team will do our best to continue providing the best service ever! ✨
June 28, 2022
We needed a wishlist app, they provided an entire module to pander our customers, customized emails, social login, they made it possible in a seamless fashion, and their work always assure a high degree of certainty to our Marketing, our Technology and our Web Development departments.
Dear Canvas Lab team! 💕 Thank you so much for the detailed reviews about your experience with our Growave app! We’re grateful to have you as our client. We put in the work to keep you and all of our clients happy. 🤗 We strive to provide superior client service. 🙏
June 27, 2022
Dear Growave Team, I just wanted to express my sincere thanks to Tina and the entire support and development team at Growave! Everyone has been extremely professional, always responsive, on top of their customer service game and most importantly, they get the job done! Every time I had a request, the team went over and beyond to resolve issues. They also took the time to check in with me if I was not responding. True customer service at its best! The app does everything that is mentioned and some. It's a perfect app to get things up and running fast if you are looking for one app that does WishList, Loyalty, Rewards, Reviews and more! There is plenty of customization that can be done to fit your needs. We are excited to use Growave and looking forward to exploring all its benefits and can't wait for the team to add more features! ;) Thanks again to the team at Growave! You guys are pretty awesome! :)
Dear team at SoCal Lit, Thank you for taking the time to share your experience with us! We’re over the moon to hear that you’re happy and really appreciate the time you took to write such a detailed review❤️! Thank you for choosing Growave. We look forward to serving you for many years to come✨!
June 27, 2022
Great app for us at faceswag.com.au / FACEswag Custom. Support is excellent - responsive and thorough.
Hi FACEswag team, 💕 We are thrilled to have you as part of the Growave family! Thank you for sharing your kind words with us. It means the world to us and to our entire team! It is our privilege to do business with you, and it would be our pleasure to continue serving you.✨
June 24, 2022
I used this app for about more than one year and the support team is incredible. They really support me at any difficulties I have. If you are looking for a one stop for social login, wishlist, review, Growave would be a must try option.
Hi Splash Swimwear team! 💕 We're so glad our app has provided value to you and your store! Thanks so much for using our app and for your kind words! 🙌 Growave is indeed such a multifunctional app and every feature will definitely be helpful to any shop and merchant. 😊 Best regards!