Growave: Loyalty & Wishlist
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Very good customer service and nice features! We enjoy using the different features and the team is very kind. We've had a lot of contact with Tina from customer service, and she is very sweet and fast whenever we have any questions!
Hi Dermaspace-se team, Thank you for taking the time to rate us and write a review. 😊 We really appreciate that we have such responsive customers as you. It is a great joy for the whole team that you are satisfied with our products and highly appreciated our customer service. 🙏 Please always feel free to contact us with any questions you might have. We'll be happy to assist you anytime. 🤭
Very great, helpfull and fast response customer service!!! Also a very usefull apps, A must have apps !!!
Hi Lapak Handmade team, Thank you so much, what a wonderful review! It's a real pleasure to our ears that you are happy with our app and customer service! We are always here and happy to help in any way we can. Thank you for the positive feedback! 🤗🎇 Best wishes, Your friends at Growave. 🙌
I have been using Growave's loyalty app for some months already. I gave 5 stars before because the technical support team (Tina and Alex) was amazing but suddenly the support team was changed and now it takes hours to get an answer from the support team. Sorry Growave but we customers evaluate an app not only for its technical features but also for the support we get from the team behind the app when it comes to questions or issues. Update (2023-01-19): I was contacted by the lead of technical support, she apologized and is trying to improve customer service. So far technical support seems to have gotten better but I have not requested too much support lately so I'll keep updating my score based on my experience. Update (2023-05-04): Customer service is getting better, I usually don't get immediate answers but my questions are answered and my requests are fulfilled within a few hours. Fixing complex bugs that I have reported takes some time but they are eventually fixed. It's fair to recognize Growave's efforts so I'm giving 5 stars now. Keep up the good work Growave!
Dear team at EcoKidsLand, Thank you for taking the time to update your review, our team highly appreciates it! 😇 Please be assured that we took into account your feedback and made a huge effort to improve the skills of our Support team. Thank you for helping us to be better ✨. We truly believe that you won't face any issues you mentioned in your review since our team sincerely regrets about them and already eliminated them. Please feel free to reach out if any time. The support team is 24/7 is here to assist you. 🙌🏻
Love the app. The support team is great and very helpful. So far the app is great. Always got help from Alex. Really nice experience.
Dear team at Macmillan education staging, ✨ Thank you for taking the time to leave us a review. We are glad you enjoyed your time with us and with our app Growave. 🤗 It was our absolute pleasure to assist you. 💕
It's cheaper. I was using Okendo and Smile. So, that's a plus. But beware. The Klaviyo integration is HTML - you can not use Klaviyo's build and drop facility. You need to know HTML to build them. Also, Growave is a bit clunky. When you pay for apps like Okendo and Smile you are actually getting pretty good products - and that's why they cost so much. So... if you can get used to the very limited functionality available with Growave and you want to brush up on your coding and HTML skills (haha, doesn't everybody?), then Growave is for you. I'm giving it 3 stars because it's cheaper which is nice. But, I really do miss how easy it was with Okendo & Smile!
Hi Loyal Crush team, We sincerely apologize for the experience with our app that didn't meet the level of service we strive for. We never meant to cause you any of the inconveniences you had while using our app 😔. Regarding your concerns, totally understand that not all our merchants have coding skills, however, these conditions, so that the email templates only change in HTML format, are the rules set by the app with which we have integration. Thank you for taking the time to share your feedback with us! We value every merchant and it's important to us that all of our beloved customers are happy with our app 🙏🏻. Btw, could you please check your inbox and please reply to us, so we can work on it together? 😊
Love the app. The support team is great. They are always ready to help and they reply very fast. Just perfect! I recommend this app.
Deat team of Milk Bar Babystore, First of all, thank you for taking your time and sharing such an amazing review 🥰! It's great pleasure for us to know that you find our app and team deserve your 5-star review. We truly believe that our cooperation will be long-term and fruitful ✨! Happy Growaving ✌🏻!
I just used the app for a few months to experience it and have some reviews about the app. The app is good and has excellent documentation and is exceptionally user-friendly. This app carries out what it promises to do. It is simple to understand and simple to utilize. after we installed it, I had a few questions and there were some issues that were Shoppable Instagram from displaying correctly. I contacted the support team represented by Rashmi Sharma and then she patiently answered and guided me through the app. She also asked the develop team to fix the issue really quickly. They were able to remedy the problem quickly and effectively, and they were able to do it within 24 hours of reporting it. Jena kept me informed at every stage and quickly reported any problems. Additionally, the developer was helpful to me. The app is now running perfectly on our site, and we are very happy with it. We appreciate all their support and would highly recommend the app to anyone looking to display labels and badges on your products.
Dear team at Flower Knows🌺, Your review made our day. We’ve passed your comments on to our team so they can enjoy the good vibes too. Feedbacks like yours make our work worthwhile😊. We love that you enjoy using Growave✨.
Love the concept of everything in one app, Great functionality of all the apps in there. The best thing is that he support is really fast in responding and resolving the issues. I required a lot help configuring and these guys were always available which made the job quickly done. I would definitely recommend Growave!
Hi Dazzledvenus team, We truly appreciate your valuable review of the support team and our app. We send you a million thanks for leaving us feedback and expressing your honest opinion 🤗. Your words motivate us to reach new heights and become even better and better ✨. Sincerely, Growave team 🥰.
So far the app is great. The customer support staff is very helpful as well. The BIGGEST thing I was looking for in a reward app is the ability to send redeemable gift card codes. An app I use conflicts with coupon usage, so gift cards are basically the go to for me and I had a ton of issues with that until now.
Hi Seed Needs LLC team, We appreciate the fantastic review and are glad we could be of service 🥰 . We are so grateful that you took the time to share your feedback with us. It's our pleasure to serve customers like you. Once again, thank you for taking the time to provide a review ✨. Happy Growaving 💙
Bcp de fonctionnalités, nous ne les utilisons pas tous. Le gros + : le SAV est très réactif et très arrangeant, ils nous ont bcp aider pour le set up et les correctifs de bugs. merci !
Dear team at Patricia Blanchet😊, We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone. Thank you❤️! Moreover, I will gladly forward your email to my colleagues from the Success team and they can reach out to you and share some tips to use all of the features of the app and benefit from them✨. Happy Growaving 💙!
I have been using Growave for over a year now. The customer service is incredible. Even after changing my theme, Tina reached out to me (before I had even tested the site properly) to check if I needed help implementing Growave back into the new active theme. It was all done so quickly. It's nice to be working with developers who really care about keeping my business going. Thank you!
Hi, the team at Toybox Tales🤗, Thank you for taking the time to leave us such a great review💖! Such feedback motivates the entire team to continue exceeding quality standards. Trust us, you’ve made our day immensely better by sharing your experience✨
Just got help from Tina. Really nice experience from a Pro!. She fixed my problem in just a few minuts - which had nothing to do with the excellent software but my lack of knowledge. Thank you for your patience.
Dear team at Baby Bus✨, Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience and our staff will definitely be happy to read what you wrote.❤️ This review made our day🥰!
Customer service wont solve any issues and passes the buck back to Shopify. NO ROI on this service and it's a waste of money for any CPG company
Hi SNACKLINS team, We would like to apologize for your negative experience with our team.😥 As mentioned in the email reply, our team went ahead and conducted a thorough investigation, and we see that our support manager misunderstood your question. Unfortunately, this happens when contact is not face-to-face. 😔 That's why the answer has included the information about not reversing the charges, as Shopify Billing helps us with that. However, as we investigated, we found out that you have faced an issue with removing our app. If there is anything we can do to get you to give us another chance or make things right, please feel free to message us directly at [email protected].📩 If you're still experiencing issues, please reach out to us — we're more than happy to help, and we want to make sure that any lingering concerns are addressed. Btw, to better assist you and correct your impression, I have sent a follow-up email with a personalized suggestion. Please check your inbox for details. Thank you so much!✨
Always fast responses, unless you text them in the middle of the night. Very good customer support - Alex especially is very helpful!
Dear team at Kul og Koks, It's very lovely to hear your kind words and we highly appreciate it. Our staff works hard every day to provide the best service and we are very glad to hear that we succeeded in it. 😇 Happy Growaving!
We were searching for a long time to find a suitable app for our loyalty program and found it in Growave. Great team that is always ready to implement custom options for you and tweak the app to your liking. Great product and we definitely recommend using it!
Dear, team at Iron Roots!💖 We are glad to hear we provided you with top-notch service and with a great app! 🤗 We appreciate the feedback and would love to work with you in the long-term. 🙏
Wow, amazing app and perfect customer support! They helped me to implement from A to Z and made sure everything is smooth (Thanks Alex!). The app itself is very intuitive and makes your store looks better, more reliable, and more profitable. Recommended.
Hi Itay and Green Bonsai team, Thank you! We truly appreciate you taking your time and leaving us such an amazing review! 😊 Our team always tries to perform excellent customer service, the main reason is that we have such incredible customers, like you, who deserve only the best! We hope your lovely shop has the best clients and reviews!
I found the backend of this app kind of clunky/unintuitive but the support has been stellar. Alex didn't give up on me even with a ton of back and forth. Thank you!
Hi team at Rythmatix, We are very grateful that you took your time and share your feedback with us and all Shopify users. Alex passes his thanks as well. 😇 We are very glad to hear that our customer support managers made you feel welcome. 🔥 As for the app's backend, please be kindly informed that the app is optimizing with every update and your valuable feedback helps you to be better. It's absolutely a pleasure for us to help you with any of your requests, that's why please feel free to reach out if you need our assistance! ✨
If you want to use Klaviyo with this app - STAY AWAY! The integration used to be good, but since they redesigned the app, the integration is brutal. The timing dosen't trigger emails through klaviyo. I've been trying to deal with their customer service in Kyrgyzstan for 6 days and I keep getting this message "Please let me clarify this moment with the developers and get back to you!" The first line doesn't have answers for anything. $99.99 a month for a brutal app - STAY AWAY
Hi, the team at ChargeTab, We are terribly sorry to learn that we have let you down😔. We sincerely appreciate you bringing this to our attention since we are always looking for ways to improve. I'd like kindly let you know that we have fixed all of the issues with Klaviyo and now everything should work smoothly. I really appreciate your constructive criticism that allowed us the opportunity to improve and do better🙌🏻. We would appreciate the opportunity for a second chance. I would also like to talk to you personally to ensure that we take all the necessary steps at providing you with the 5-star experience we are known for✨.
Very disappointing since the update. I am usually very happy with Growave but the Instagram feature stopped working for over a month now. I reported the issue immediately and no one is able to help. I used to display our influencers Instagram pictures with a specific hashtag and tag the products. Now this does not work and I can only display and tag pictures posted on our IG account (not pictures from a specific hashtag). I would change my review as soon as this issue is fixed.
Dear team at CHUU, I’m sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention🙌🏻. Regarding your query, I'd like to kindly let you know that our app gives a signal to Facebook via the API, but Facebook's tokens are coming in invalid due to the hashtag posts not being displayed. However, our dev team worked with the Facebook support team and we were able to fix the issue. I have sent you multiple messages and would really appreciate it if you will get back to me in order for us to make sure everything is working correctly🤗. We appreciate your time and do hope that you will reach out to us soon✨!
The app is great and the staffs Tina and Alex are very helpful. We've gotten some setting issues at the beginning, but all solved by their kindly supports.
Hey 紀物書館+JiWu Bookstore, Thank you for your 5-star review, it's much appreciated. We appreciate for the fantastic review and are glad we could be of service! Please feel free to contact us again soon. 🥰 Happy Growaving! 💙
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