Growave: Loyalty & Wishlist
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Wow, amazing app and perfect customer support! They helped me to implement from A to Z and made sure everything is smooth (Thanks Alex!). The app itself is very intuitive and makes your store looks better, more reliable, and more profitable. Recommended.
Hi Itay and Green Bonsai team, Thank you! We truly appreciate you taking your time and leaving us such an amazing review! 😊 Our team always tries to perform excellent customer service, the main reason is that we have such incredible customers, like you, who deserve only the best! We hope your lovely shop has the best clients and reviews!
I found the backend of this app kind of clunky/unintuitive but the support has been stellar. Alex didn't give up on me even with a ton of back and forth. Thank you!
Hi team at Rythmatix, We are very grateful that you took your time and share your feedback with us and all Shopify users. Alex passes his thanks as well. 😇 We are very glad to hear that our customer support managers made you feel welcome. 🔥 As for the app's backend, please be kindly informed that the app is optimizing with every update and your valuable feedback helps you to be better. It's absolutely a pleasure for us to help you with any of your requests, that's why please feel free to reach out if you need our assistance! ✨
This app USED to be sooo good... and then they "updated". The integrations are so complicated to use now. You can no longer tag similar products for reviews, just honestly, find another app. These guys messed up big time in their "update".
If you want to use Klaviyo with this app - STAY AWAY! The integration used to be good, but since they redesigned the app, the integration is brutal. The timing dosen't trigger emails through klaviyo. I've been trying to deal with their customer service in Kyrgyzstan for 6 days and I keep getting this message "Please let me clarify this moment with the developers and get back to you!" The first line doesn't have answers for anything. $99.99 a month for a brutal app - STAY AWAY
Hi, the team at ChargeTab, We are terribly sorry to learn that we have let you down😔. We sincerely appreciate you bringing this to our attention since we are always looking for ways to improve. I'd like kindly let you know that we have fixed all of the issues with Klaviyo and now everything should work smoothly. I really appreciate your constructive criticism that allowed us the opportunity to improve and do better🙌🏻. We would appreciate the opportunity for a second chance. I would also like to talk to you personally to ensure that we take all the necessary steps at providing you with the 5-star experience we are known for✨.
The app is great and the staffs Tina and Alex are very helpful. We've gotten some setting issues at the beginning, but all solved by their kindly supports.
Hey 紀物書館+JiWu Bookstore, Thank you for your 5-star review, it's much appreciated. We appreciate for the fantastic review and are glad we could be of service! Please feel free to contact us again soon. 🥰 Happy Growaving! 💙
Great app and great customer service! Tina and Alex are always there to help Very user-friendly app!
Hi, the team of BKIND! We are so grateful for your kind words. Thanks for sharing your review with us and other Shopify users 🥰! We’ll pass along your warm words to Tina and Alex 🤗! Happy Growaving✌!
Great support, avalable, fast and knowlegible. They were even proactive to make sure everything was working after I changed my theme. App works great, nice to have several features all role into one. Thanks Tina!!!!
Hi team at Le Petit Moulu, Thank you for taking a couple of minutes to share your experience with our app! 🤩 We appreciate it very much and will do our best to continue to live up to your feedback. And also, we will definitely pass on your words to Tina. 🤗 Happy Growaving! ✌
Incredible app with awsome support, they are always available, fast and professional. So far the best I've dealt with.
Hi team at Voemièn😊, Thank you very much for this great feedback! We are glad to see that our app and customer service met your expectations. We will be happy to cooperate with you and be able to help you with growing your business. ✨ Have a great day! 🙌
Great app with a great price and very good support. I've used other similar apps which are extremely costly in comparison.
Dear team at nekterorganics.com, Thank you for your kind words! We are so happy that you found us just at the right time, and even happier to know that we were able to help you. ✨
The app is awesome and full of great features and the support is stellar. They do care about their client and go above and beyond to solve any issue or concern one might have very promptly. Thank you, Tina, for all your support!
Hi Vasile and Pavel😊, We are so delighted that you rate our service as 5-Star as we strive to provide just that for all our customers. Your review means a lot to us and lets us know we’re on the right track❤️! Thanks again for the review and for being such a great customer✨.
A very good and useful app, with simple but very efficient feature that help to get great results out of box. And their 24/7 support is just true and awesome, they answer you even after a year with them. Wish them to continue like this and to keep taking care of their customers in such good way.
Dear KidiCrea Team 😍, We would like to thank you for your awesome feedback. 🤩 It is very nice to read and know that we are providing a qualified product and reliable support for our beloved merchants for reason! ✨ Looking forward to assisting you further!
Incredible app and customer support! we've been testing many apps but nothing comes close to the high bar of the growave team. The speed of iterations on product is incredible and we're getting good ROI using the apps. A+++
Hi, the team at Fleek and Sanket! It is very valuable for us that you were completely satisfied with our app and put such a high mark on our work. 🥰✨ We will continue to provide you with the best tools for increasing sales and effective customer support! Happy Growaving! 🤗
I use this app for the Wishlist feature and the team was very speedy in fixing all the issues and adding branding colors, so far we are very pleased with their work! Thank you.
Hey Bijoux de Chagall team, Thank you from the bottom of our hearts for expressing the appreciation of our features, and we couldn't be happier to see how you find our collaboration so fruitful. 💖 Please feel free to reach out if you need any further assistance. We will be glad to hear from you! 🙌🏻
Master of none, unfortunately. Also steps on other review apps if you're not using their review functionality - continually hides your review page!
Dear team of Peter Cox Photography, Please accept sincere apologies from me and the whole team! We didn't mean to disappoint you and never meant to cause you any of the inconveniences you had while using our app. 😪 We truly want to be helpful and please be sure that from our end, we do our best to maintain smooth work and meet your expectations! 🙏 Unfortunately, since you deleted the app, we lost all access and didn't have a chance to investigate this case. Please give us a chance to prove that Growave is an effective and reliable app for your business. We realize we still have room to grow and feedback from our favorite customers helps us a lot. We will be happy to see you back with us if you ever decide to install our app and help you out with your requests and smooth integration. 🤗
I love this app and its outstanding support team; they are accommodating and quickly respond to any query or issue you have while installing the app in your theme. My shop only uses the wishlist and reviews/ questions features, and these help my shop convert better. Thank you so much for creating such a great app.
Hey Creativethings Studio, 🙌 It is our pleasure to serve you. I really appreciate you taking the time to share your experience and being so open with us. 👌 We are happy you’re pleased with the results and that we were able to help you. 🤗
Amazing App easy to configure and a 24/7 active support There is a person named Alex for support he helped me a lot. Thank you Alex
Heeey Azafran team, Thank you so much for your positive review! 🤗 We're very happy to read such kind words. Please remember that we always strive to provide you with the best service and help with all questions and requests! 🙌 We'll be sure to pass your feedback on to Alex. 😊 Wish your business prosperity! ✨
We use this app for reviews, wishlist, instagram and social login. It looks great and does not slow down our website. But the most important thing we want to mention is the support from Alex and Tina when we ran into some trouble. They responded within 10 minutes and had everything fixed almost immediately. Amazing job. Thank you again guys.
Hey, Maria and Team at leathercircle! 🤗 Thank you for your lovely feedback! 😍 Our team is always happy to help our customers. We appreciate you taking your time and leaving us such an amazing review. 😇 Happy Growaving. 🐬
Update: Growave destroyed our code: We deinstalled the App and were wondering, why still all checkboxes regarding data security / newsletter-subscription / etc were not working. After a long search and the help by the Shopify support it came up that Growave totally destroyed our code. This lasts even the deinstallation. E.g. somebody creates an account and is not clicking the checkbox for a subscription he gets pushed into all marketing lists anyway. They know the problem and are not a clue into solving this. We no have to figure out how to handle the situation because this is agains EU law (and worst customer experiance). Thanks for nothing, Growave, thanks for not helping even after I described the issue several times. Never again. Please do not use this app if you like your Homepage. Wir haben furchtbare Erfahrung mit dieser App gemacht: 1. Nach einem Update gingen alle Email-Templates unbemerkt flöten und Kunden bekamen die default-Emails. Z.B. ab einem bestimmten Level hatten wir hinterlegt, dass individuelle Gutscheine mitgeschickt werden, diese waren dann natürlich auch weg. 2. Tiers: Wir haben über Tage ein Tier-Modell aufgestellt. Je höher man kommt, desto mehr Benefits, so kenn man es. Aber leider wurden plötzlich keinerlei Rabatte mehr angewandt. Vom Silber, über Gold, bis zum Platin Kunden, niemand bekam mehr Benefits. Im Kundenfenster wurden zwar generierte Codes angezeigt, aber das haben original 0 von 110 Kund*innen gesehen. Diverse Kunden sind wütend abgesprungen und teilten dies auf SoMe. Das ganze Tier-Modell funktioniert nicht, wenn man mehr als einen Benefit hat (dann braucht man aber kein Tier-Modell). 3. Datenschutz: Ohne Einverständnis der Kunden werden Kundenkonten angelegt. Wir haben uns gewundert, warum wir keine Kunden ohne Bonus-Club Mitgliedschaft mehr fanden und machten den Test: Aus jeder Bestellung wird ein Loyalty Konto angelegt, ohne dass der Kunde es mitbekommt geschweigedenn akzeptiert. Das ist ein Fall für den Datenschutz. Vom Support kamen zwar Antworten, aber keinerlei Hilfe. Ich bat um einen Anruf, weil es brennt. Der frühste Termin nach dem Wochenende. Dann brauchen wir ihn auch nicht mehr. Fazit: Eine furchtbare Erfahrung, die uns Bestandskunden verärgerte, Tage der Einrichtung sind futsch, Der Launchday wurde gecrashed und nun sind wir dabei Kunde für Kunde zu prüfen und ihm manuell Rabatte (die ihm im Rahmen des Programms zugestanden hätten) zu überweisen.
Dear team at 82NC, Thank you so much for your feedback! 🙌 We always aim to deliver a great experience, and we are gutted when we don't meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn't happen again. However, the new interface of our app is still in the process and we are taking all the attention in our account and doing as our merchants wish. Again please accept my deepest apologies. We will do our best to make it so that it won't never happen again and gain your trust. 🙏
It has been amazing using this app and the customer service team is beyond exceptional. I have been mostly dealing with Alex and he has been helping us with timely solutions.
Hey Canvas And Weaves Team, 😊 Thank you for your lovely feedback. 😍 Our team is always happy to help our customers. It means a lot to us that you took your time to leave a review. You're amazing either way! Happy Growaving! 💖
Very helpful and competent customer service, great solving solutions for our issues, I want to thank Alex in particular for the time that he dedicated to us
Hi team at Ars Wine, Thank you for such warm words, they melted our hearts! 💖 Alex and the whole team will keep on providing the best support service. Please feel free to reach out at any time you need our help. We are always ready to dedicate the time and help you in growing your business! 🙌
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