Growave: Loyalty & Wishlist

Incredible app and customer support! we've been testing many apps but nothing comes close to the high bar of the growave team. The speed of iterations on product is incredible and we're getting good ROI using the apps. A+++

I use this app for the Wishlist feature and the team was very speedy in fixing all the issues and adding branding colors, so far we are very pleased with their work! Thank you.

Master of none, unfortunately. Also steps on other review apps if you're not using their review functionality - continually hides your review page!

I love this app and its outstanding support team; they are accommodating and quickly respond to any query or issue you have while installing the app in your theme. My shop only uses the wishlist and reviews/ questions features, and these help my shop convert better. Thank you so much for creating such a great app.

Amazing App easy to configure and a 24/7 active support There is a person named Alex for support he helped me a lot. Thank you Alex

We use this app for reviews, wishlist, instagram and social login. It looks great and does not slow down our website. But the most important thing we want to mention is the support from Alex and Tina when we ran into some trouble. They responded within 10 minutes and had everything fixed almost immediately. Amazing job. Thank you again guys.

Update: Growave destroyed our code: We deinstalled the App and were wondering, why still all checkboxes regarding data security / newsletter-subscription / etc were not working. After a long search and the help by the Shopify support it came up that Growave totally destroyed our code. This lasts even the deinstallation. E.g. somebody creates an account and is not clicking the checkbox for a subscription he gets pushed into all marketing lists anyway. They know the problem and are not a clue into solving this. We no have to figure out how to handle the situation because this is agains EU law (and worst customer experiance). Thanks for nothing, Growave, thanks for not helping even after I described the issue several times. Never again. Please do not use this app if you like your Homepage. Wir haben furchtbare Erfahrung mit dieser App gemacht: 1. Nach einem Update gingen alle Email-Templates unbemerkt flöten und Kunden bekamen die default-Emails. Z.B. ab einem bestimmten Level hatten wir hinterlegt, dass individuelle Gutscheine mitgeschickt werden, diese waren dann natürlich auch weg. 2. Tiers: Wir haben über Tage ein Tier-Modell aufgestellt. Je höher man kommt, desto mehr Benefits, so kenn man es. Aber leider wurden plötzlich keinerlei Rabatte mehr angewandt. Vom Silber, über Gold, bis zum Platin Kunden, niemand bekam mehr Benefits. Im Kundenfenster wurden zwar generierte Codes angezeigt, aber das haben original 0 von 110 Kund*innen gesehen. Diverse Kunden sind wütend abgesprungen und teilten dies auf SoMe. Das ganze Tier-Modell funktioniert nicht, wenn man mehr als einen Benefit hat (dann braucht man aber kein Tier-Modell). 3. Datenschutz: Ohne Einverständnis der Kunden werden Kundenkonten angelegt. Wir haben uns gewundert, warum wir keine Kunden ohne Bonus-Club Mitgliedschaft mehr fanden und machten den Test: Aus jeder Bestellung wird ein Loyalty Konto angelegt, ohne dass der Kunde es mitbekommt geschweigedenn akzeptiert. Das ist ein Fall für den Datenschutz. Vom Support kamen zwar Antworten, aber keinerlei Hilfe. Ich bat um einen Anruf, weil es brennt. Der frühste Termin nach dem Wochenende. Dann brauchen wir ihn auch nicht mehr. Fazit: Eine furchtbare Erfahrung, die uns Bestandskunden verärgerte, Tage der Einrichtung sind futsch, Der Launchday wurde gecrashed und nun sind wir dabei Kunde für Kunde zu prüfen und ihm manuell Rabatte (die ihm im Rahmen des Programms zugestanden hätten) zu überweisen.

It has been amazing using this app and the customer service team is beyond exceptional. I have been mostly dealing with Alex and he has been helping us with timely solutions.

Very helpful and competent customer service, great solving solutions for our issues, I want to thank Alex in particular for the time that he dedicated to us

Working with Growave has been a great easy experience. The app was very easy to get integrated, lots of features you can include (or exclude) ie. Reviews, Loyalty, Social Log Ins, the list goes on... And Alex, our customer support manager has been top notch. Quick responses & very happy to help. Would highly recommend!

A great, easy to use App that combines several key functions into one, and looks great on my store. And something that delightfully surprised me, was after I migrated to a new theme, Tina contacted me and offered to set up the components I used on the new storefront! For free no less! Tina's work was flawless, exactly how I wanted it, and super fast! Thank you Tina! and thank you Growave for a great product!

Excellent service, rapide et professionnel. Je trouve l'interface difficile à travailler, mais je ne suis pas experte. L'application fonctionne très bien sur le site web. Je recommande sans hésitation.

Moved to Growave after being with Stamped for years but got fed up with increasing prices and decreasing levels of support. Growave has more functionality, is heaps cheaper and the service is excellent (thanks, Alex!). Still getting everything set up but am very impressed with both the reviews and the rewards (and the wishlist app is a bonus!). Thanks guys!

Tina was super helpful and was able to resolve my issue very quickly with no hassle at all. Thank you!

Updated New Review: The issue has been rectified and their response as always was prompt and satisfactory. Old Review: Growave support is brilliant. Nothing is too much for these people, they are all so helpful. Great app to have!

Growave is not only a super-app but they have outstanding customer service (praise goes to Alex who was extremely helpful whilst I was setting up all the different apps on my website). To me, these days there are a lot of great app but not very often do I receive great customer service. Growave is a great example of customer-first company. Totally, totally recommend it.

while our initial experience with the app was great. the entire app is being updated at the same time and we are now left with very few features to actually work with and aren't able to view any analytics.

The Review and Wishlist work very well. And the developers are very nice, they helped me install all code on my theme and test it till everything perform well. Thank you so much for your kindly work！ Thanks to the developers!

Second time using this app! Love it & as always the setup is so easy & the dev team especially Alex was so helpful! He was very patient & got everything done in no time! Highly recommended.

We needed a wishlist app, they provided an entire module to pander our customers, customized emails, social login, they made it possible in a seamless fashion, and their work always assure a high degree of certainty to our Marketing, our Technology and our Web Development departments.