Growave: Loyalty & Wishlist
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Very helpful app. The support is also great.
Hello team at Matsui Hair Australia, Thanks so much for your feedback! We’re really happy to hear that the app is helping you and that our support has been useful. Your experience is important to us! Best regards, Growave Support team
After much research and deliberation, we went with GroWave for its feature richness and ease of integration and implementation. What we weren't expecting was the top-notch customer service. The team is responsible, detailed in their instructions and explanations and thorough in the follow-through. With their help, our tiny team was able to get it up and running -- rewards and reviews -- quickly and easily. A shout out to Begaiym Akmatova who has been outstanding throughout!
Hello team at Nápreva, Thank you so much for your thoughtful review and for choosing Growave for your store! It means a lot to hear that our features and ease of integration helped your team get rewards and reviews up and running quickly and smoothly. We always aim to provide clear guidance and reliable support, so we’re very happy to know your experience reflected that. We truly appreciate the shout-out to Begaiym as well. It’s wonderful to hear that her support made such a positive difference for your team. Warm regards, Growave Support team
Ik ben blij met hoe de app werkt, de klantenservice is ook erg goed. Ik kreeg een button niet op de juiste plek omdat ik niet zo veel verstand heb van coderen, en dat heeft iemand van de support toen voor me aangepast. Dank je wel!
Hello Iris Borduurt team, Thank you for the wonderful review! We're glad to hear that you are enjoying our Wishlist features 🙌! Your feedback means a lot to us, and we value our mutual collaboration. Looking forward to providing you with the top-notch support! Sincerely, Jay Customer Support team
Excellent quick responsive help
Hello team at Philosophy Australia, We truly appreciate your generous feedback and the confidence you’ve placed in our team 🩵! Thank you for your continued partnership. We value the opportunity to work together and look forward to our mutual collaboration! Sincerely, Jay Growave Support Team
Growave has been supper helpful and very responsive for all our needs. We highly recommend their product as well as their customer support.
Hello team at Chicago Steak Company, Thank you very much for your vote of confidence in us! Hearing feedback like yours truly motivates us to continue delivering the highest level of customer experience possible! We sincerely appreciate your ongoing trust and collaboration, and we’re excited about what we can accomplish together moving forward. 🙌 Kind Regards, Jay Growave Support Team
We are truly grateful to have Janet supporting us. She has been consistently prompt, courteous, and flexible in her assistance. In addition, she proactively offers helpful suggestions to enhance our overall customer experience! While we have had the opportunity to receive support from others as well, we sincerely appreciate the quick and attentive responses from everyone on the team.
Hello team at elexirpharma.se, Thank you so much for taking the time to share your experience! We’re really happy to know that our support has been helpful and that our team has been able to contribute positively to your customer journey. Your kind words truly mean a lot to us and motivate us to keep delivering the same level of care and attention. Kind regards, Growave Support team
Thank you very much for your help. You identified and resolved the issue with the reviews display, and everything is now working properly. The improvement is clear, and the widget behaves as expected across the pages. Your support was efficient, responsive, and easy to communicate with — much appreciated.
Hello, Olivier and the Poupishop Team! Your thoughtful message is deeply appreciated! Feedbacks like these reinforce our dedication to providing the best customer experience as humanly possible 🩵! We are extremely thankful for your continued trust and partnership and look forward to achieving even more together 🙌! Sincerely, Jay, Growave Support Team
Growave: Loyalty & Wishlist is easy to set up and works seamlessly with Shopify. The loyalty program encourages repeat purchases, and the wishlist feature drives return visits. Support is responsive and helpful. Highly recommended for any store seeking to enhance customer engagement and retention.
Hello Magda and WOO.design team, Thank you very much for your review! Your feedback motivates us to continue adding new features to our app and to help bring our merchants’ unique ideas to life! Thank you very much! Best regards, Joel
From the beginning of our 12-month journey with Growave, they've overpromised and under delivered. At the time we chose to install their app they had assured us the most important features we needed were going to be released within the next 30 days. Those features took another 180 days to be released, and even then, they weren't what had been described to us in our initial discussions. To make matters worse, Growave appears to have been caught entirely unaware and unprepared when Shopify required them to have a separate app for B2B and DTC stores last year. As a B2B store platform we were told by one of their employees that we needed to push an update to our store for their app. Once we did so, we lost the entire functionality of the app, along with any history or reporting from prior transactions. It appears to us they instructed their employees they needed to force all the B2B stores off their DTC app, and hadn't yet begun to build a B2B replacement app. In the months since, while attempting to work with their team to fix the problems they created - they've given our customers double the number of rewards they were supposed to have; their app has on multiple occasions allowed their discount coupons to be used multiple times on separate orders; and to this day we're still unable to download any of our store's reward data, with it taking multiple days to get the information sent to us from them. This app has cost thousands of dollars in erroneous rewards given out along with the hundreds of hours required by my team to investigate and attempt to rectify the many problems their app has created for us.
Hello Pawradise Raw team, Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience did not meet your expectations. We understand how critical stability, timely task delivery, and accurate data exports are for your business operations. Over the past year, significant platform-level changes within the Shopify ecosystem required structural updates across many apps, including ours. While this allowed us to introduce long-term improvements (including enhanced B2B data handling), we recognize that some timelines did not align with your expectations, and we regret the frustration this caused. Our team has reached out to you directly to ensure your remaining request is handled promptly and efficiently. Best regards, Growave Support Team
A reliable and feature-rich app. We have relied on Growave for the past year, and it has exceeded our expectations. The customer service is top-notch and always supportive. Thank you to the whole team!
Hi the team at Ebebek, Thank you so much for your kind words - this truly means a lot to us. Hearing feedback like this makes all the effort worthwhile. We genuinely value our collaboration and openness to make everything smoother. Thank you again for your trust and partnership - we’re excited to keep growing together! Rashmi, Customer Success Team
早々に対応してもらえて大変助かりました。 今後ともよろしくお願いいたします。
Hi 遊絹和 ～Yukiwa～, Thank you so much for your kind words! We truly appreciate you taking the time to share your experience. Best regards, Jasper
The onboarding experience has been wonderful. The Growwave team were dedicated to the success of our Loyalty Program launch and assisted us every step of the way. Their extensive customisation options suit our business perfectly and the support has been exceptional.
Hi Melissa, Thank you so much for your kind words! I’m thrilled to hear that you had a great onboarding experience, and it’s truly been a pleasure working with you. 🌸 Warm regards, Janet
Ottima assistenza. molto cordiali e mi hanno supportato in tutto. bravi!
Hi CuorMio team, Thank you for your kind feedback! We're happy to hear you had a positive experience with our support. If you ever need further assistance, feel free to reach out. Ti auguriamo tutto il meglio! 🙌 Best regards, Growave Support team
Amazing app and even better customer service!
Hello Verdexa team, Thank you for posting a 5-star review! We appreciate your feedback and will be glad to assist you if you have any requests! Best regards, Sally
Growave apps has 3 good feature for support our website, Membership Points, Referral & CUSTOMER Ratings It sums our needs & simplify us
Hi Gkomunika team, Thank you so much for the kind words! We are really glad our features are supporting your website and making things simpler for you. We truly appreciate your support 💙 Best regards, Jasper
We decided to try this app to optimise the user experience of our clients, given their different possibilities. Their support has been very proactive during the onboarding and we are very thankful with them!
Hello Kenneth, and KOTAI Kitchen team, Thank you for taking the time to post a review! We are very glad to assist you during the integration and transfer of your data into our App. It was a pleasure to assist you. Please feel free to contact us if you need our assistance! We are ready to assist and fulfil your requests. Best regards, Joel
I have only just made our loyalty programme live, but the set up has been the best support I've ever received. My project manager, Janet was outstanding help. Quick, detailed responses and always went above to help. The team also helped me with dev work which they were not obligated to do and overall. I'm looking forward to seeing how growave helps our business and have the certainty that there is a team behind willing to help with anything that may arise.
Hi Irena, It’s truly a pleasure working with StapletheLabel and MinkPink. I hope our app brings great value and support to your business. Thank you so much for your kind words, they genuinely mean a lot to me and the entire team. ✨ Warm regards, Janet
Amazing onboarding experience and support from the team at Growave.
Hello Type Strong team, Thank you so much for your kind words! We’re happy to know that the onboarding process met your expectations and that our support made a positive impression. Your words mean a lot to us and encourage us to continue providing a high-quality and seamless experience. Warm regards, Growave Support team
The customer service is really good. Just like the app itself. I really recommend it to other people who need to expand their website to the next level.
Hello Vital20 Team, Thank you for taking the time to share your feedback with us. We’re glad to hear that our support was helpful and contributed to a smooth experience, particularly in assisting you with the Reviews program. Supporting you in building and strengthening your customer retention service is a core focus for us, and it’s great to know our efforts are making a positive impact 🙌 Kind regards, Joel Growave Support Team
Bonjour je viens d'installer lapplication que je connais deja et il ya un problème de votre coté pour la configuration sur le site. Comment puis je faire ? Merci
Hello INNA SHOP team, First of all, thank you for letting us know. Could you please reply to the email I've sent you and specify the details of the issue? I will be happy to personally assist you in resolving it. I look forward to your response. Kind regards, Jay Growave Support
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