HelpCenter: AI FAQ+Help Center
Best Support App For Shopify: AI FAQ, Live Chat, Helpdesk
Rating
4.7
feedback
1,335
chart
#3,454
All reviews
Rating Breakdown
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Jan. 15, 2023
In principle, the software looks great and provides alot of features, however thats if it works... which it does not. I trialed this for the reason of being able to respond via my mobile when i am not at my desk, and also to notify me. The mobile app does alert you,but then fails to work. any responses sent via mobile dont work. The user never gets to see the responses (this didnt work via tablet either). I also tried entering the name and email of people who had ordered, but the desktop version nor mobile failed to correlate the previous order, so that was the other reason i tried it. To top it all, when trying to correspond with the support people using their chat, that chat doesnt work all the time either - you have to constantly refresh to avoid missing chat from support - and it seems they have used the same code in the app. In summary, the software looks great, if it works - However it looks like they released this much sooner than they should have, and using the customers as test subjects to debug their code. I would avoid this for now, maybe come back in 6 months time to see if it has improved
Hello! Thank you for your feedback! We are sorry that you have some negative experience while using our application. Please be rest assured that our dev team is aware of mentioned issues and working on them. Please accept our sincere apologies that your experience did not match your expectations. This is on us. We will be glad to see you back onboard one day if you’ll give us a second chance. Warm regards, HelpCenter team
Sept. 22, 2022
We have issues with our emailing , we dont recieve and cant send emails, its bad for our business and the support does not answer us even tho i sent couple of emails to their support ticketing system. Hope they will resolve it soon because we are in general happy with the app, it serves its purpose but this downtime is not good for us and could potentially make us look for another more reliable app.
Hello HomeSport team, First of all, we're truly sorry to hear that you've come across such inconveniences while using our app. Please, note that the issue with emailing was connected to some technical issue in our system, which temporarily affected both customers' ticketing system and ours as well(that's why your emails to us haven't been received and replied to in time). But our developers have been able to detect the problem and fixed it within a few hours, so everything should be working fine now. I hope that this mishap won't leave a negative impression and we truly appreciate you staying with us! Once again, our sincere apologies for the temporary inconvenience. Best regards, HelpCenter Team
March 9, 2020
es un poco complica no estan bien explicados los graficos ,tendrian que ser mas facil para los que recien comenzamos este negocio
Dear tractions1, thank you for your feedback. We just want to let you know, that if you have any questions or need any customisations of the app, related to your Shopify's theme specifics - we have excellent support team, that you can reach 7days/week and they will be more than glad to help and provide all needed info. So please contact us - [email protected]. Also, we kindly like to pay your attention that there is a video tutorial about the app on the top right of the listing page, please have a look: https://apps.shopify.com/helpcenter. In Help Center app's Preferences, at the bottom of the admin page, there is FAQ - explaining most often questions that customers ask about the app - with screenshots and video links. So, if you need any help about the setup of the app, please contact us - [email protected]. We wish you a great day! HC team
March 8, 2020
It is well structured but very buggy! I have informed developers, but nothing has been changed and no updates were received.. Kind start to regret I bought that app.
Hi Michael, thank you for the feedback. We didn't receive your reply by email when we informed about completed fixes on Feb 28. If there's any additional changes need to be made, let us know by email and we'll get all sorted.
Dec. 7, 2022
App works perfectly and you get all you need to get started on the free plan. I was considering changing to the paid plan, started the trial and send 2 different, simple, inquires to customer support, one regarding the tabs and one regarding my technical inability to make use of the black friday offer. 2 weeks passed and I have yet to receive an answer to any of my emails or reminders. Their customer service used to be better in the past,.so sad. Needless to say, I left the trial and I m back on the free plan.
Sept. 2, 2019
I don't see any convincing from your introduction. It seems very difficult to set up the content. I do not like them.Thank you for recommending
Hello Corkiwatch, Thank you for a review. Based on our customer's experience who created more than 35 000 FAQ, we developed and are constantly improving our app that it would be easy to use for the merchants and created FAQ page would look professional and solid. Help Center team is always ready to give a helping hand to the customers using our app, do customisations according to our customers needs. If you have any feedback where we could improve - please let us know at [email protected]. We wish you all the best in your business! Help Center team
Aug. 8, 2019
Works good when it works. When creating Articles it frequently hangs and/or is slow when clicking add with no indication that it is working resulting so I click add article again resulting in multiple articles being added
July 10, 2019
How do I add it to a FAQ page? It's a good app but no help if I don't know how to add all my questions to a damn FAQ page?!?!
Hello, Power My Adventure! Thank you for your question! Please take a look at this short video here: it will start right there where the question is addressed - how to link Help Center app with your shop's menu: https://youtu.be/Nqfffk0biw4?t=145 (HelpCenter) Full video you can find in Help Center app's listing page on Shopify app store (https://apps.shopify.com/helpcenter) We also wrote you an email adding some additional screenshots explaining the issue. Please, let us know if you need any further assistance. Also if there are any other questions that we could help you with - lets keep in contact. We are always happy to help! Our support email is [email protected] Have a nice day!
June 18, 2019
you have to click too many times to see the answers to the faq / unnecessary sub section! other than thats it's fine and looks okay.
Thanks for your feedback. I've just emailed you that it is possible to disable categories and have a FAQ page of sections and articles only. Please email back at our support channel if you have additional questions. Thanks!
April 11, 2019
It fails a lot when trying to delete a section. it will not let you and tells you to reload the page. It looks amazing when you can get it to work.
Hello, SNS Outlet, We appreciate your feedback, because it really helps our team to improve the product. Your mentioned situation is not very usual, so we emailed you, suggesting how our developers could have a closer look at the situation you've experienced and provide solution for it. Thank you very much and have a great upcoming weekend! Help Center team
March 6, 2019
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Hello, Baby Sofia, This is Ingrida from HelpCenter support. I hope you're doing great today. I was wondering if you have any questions regarding HelpCenter app? I would be happy to help, so please, do not hesitate to ask. Or there are some other reasons making you leave this kind of a review? Our team would be glad to hear more about this.
Feb. 12, 2019
For the most part, the UX is good. On the back-end, if you accidentally delete anything, it's gone forever. You should be able to save and test out changes before anything permanent happens. I have also noticed that FAQ pages are not indexed by google. We have lots of rich, indexable content in our FAQs so this is actually a big deal for us. I reached out and asked when this would be fixed and was told that they plan to offer a premium version in the future that is more compatible with search engines but did not provide an ETA.
Oct. 2, 2018
We upgrade the rate - because they answer after we put 1 star. Still no 5 stars or 4 stars because they can’t help to add the FAQ on the product pages (as other app producers can do). Lets hope they fix it soon - in that case we will give them more stars... --------------------- Ok app - but this company have no customer service at all. They never answer when we contact them. So for people out there looking for a FAQ app - look some where else - because if you have some trouble with the app - don‘t expect any answer from them. ----------------------
Sept. 17, 2018
This app was helpful to the primary point of getting help. I wanted to see a wider range of colorful or maybe some exotic features to make it like a brand to compliment your store.
Sept. 13, 2018
It is a really good app however it has lost 2 stars because it loads un-minified scripts and styles on the frontend. Possibly not a big deal if it's the only app you use but these scripts can add up and each being loaded separately can take a toll on page load times and therefore SEO.
Jan. 7, 2018
As much as we love this app, it would be beneficial if you could move the sections around. In order to do this, you would have to delete everything and start over. We have sent requests for this feature with no hope. Also when our answers in our help center were not working in this app, the support team did not answer our emails for the course of days, so our customers had no access to to our help center. The issue was miraculously fixed with no communication. Hoping 2018 will bring more updates to this app. Overall its great but the support needs to be consistent for Shopify Plus users.
Dec. 16, 2017
It is a nice form to have on your website. However, the Contact Form does not work and even after contacting the developers and getting a reply that "it is a problem that is on our end", still nothing is done about the contact form not working. The lack of fixing the problems with the App is unacceptable. Shopify should not allow Apps on their website that do not work correctly. Other then the contact form not working correctly, everything else seems to work nicely.
April 19, 2017
It's easy to use, BUT I can't re-order anything? That's ridiculous. That should be a basic feature. I should be able to type in my FAQ on the fly, then go in and put the main sections in the correct order.
Feb. 27, 2017
Just started using and it seems ok, but there isn't enough flexibility to just have a page of FAQs, what if you only have 1 question per category, its a waste to make multiple categories. You have to add a category, ok 'general', but then you need to add a 'section' too? What if I don't want to have multiple sections. The app should allow you to add either a section or an article after adding a category to allow for all variations, not force you to make a section.