SB: Helpdesk, Live Chat & FAQs
Best Support App For Shopify: FAQ, Live Chat, Helpdesk, Tabs
Rating
4.6
feedback
329
chart
#3,630
All reviews
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May 4, 2017
This app was working quite well but now my customers aren't able to get past the Captcha to contact us, which is negatively effecting their experience. I have contacted support twice with no response. Edit: Support got back to me after a second email and have claimed they have fixed the issue. I did a couple tests and it seems to work again. Updated to 5 stars.
April 20, 2017
Very happy with this functional app that helps us to provide better support x Many thanks!
April 13, 2017
Really easy to use. It looks clean and professional. I love the fact that it matched my store's theme perfectly personalizing the app with my brand colours. Thanks for making this & for releasing it for free!
March 28, 2017
Great app! Clean and professional interface both on the front end and back end of the app which is not always the case with free apps. Thanks Oberlo team!
March 14, 2017
Just what I was looking for, so easy to use and very practical, 100% recommended!!!
March 5, 2017
The FAQ app works well and is easy to install and setup. The only issue we have is that the FAQ section pushes our sidebar navigation panel below the FAQ section.
March 2, 2017
It is easy to use and provides a good structure for an FAQ page plus the contact form makes it more user friendly for customers. Yes I would recommend it. It's hard to rate it because I have never used anything like this before.
Feb. 23, 2017
This is a must-have. You'll save time by not having to answer a lot of standard questions and when you refer to the help articles makes you look like you've already thought about your customer's question before they asked. Very slick integration as well.
Feb. 21, 2017
The HelpCenter App makes my FAQs look extremely sharp. It so easy to use and integrate with your store. This a must have App for your store.
Feb. 21, 2017
It took a little while to have everything formatted how I wanted it but overall a very simple and easy to use F.A.Q. I'd like to see in the future a more in-depth way to customize the HTML or format of the search bar (like customizing the text in the bar) but I understand the limitations of a free app. 10/10 would F.A.Q again!
Feb. 19, 2017
It's good but it would be even better if it showed up in your stores built in search results. Unless customers go to this page directly, they won't be able to find anything.
Feb. 9, 2017
That a perfect app, very useful and very easy to install, I recommended for all, maybe need most options to personalice the general title.