SB: Helpdesk, Live Chat & FAQs
Best Support App For Shopify: FAQ, Live Chat, Helpdesk, Tabs
Rating
4.6
feedback
329
chart
#3,630
All reviews
Feb. 9, 2017
Easy to install and get set up! Colors already matched my store theme and branding. Gave a nice classy professional look that we were looking for on our FAQ page at www.classycase.com
Jan. 28, 2017
Unbelievably easy to use. Literally within 1 minute after installing the app, I was writing up my help center (ZERO coding required). Cannot recommend it enough. Michal from lobocki.com.au
Jan. 27, 2017
Fast to setup, super easy to use! Exactly what I was looking for, thank you!
Jan. 27, 2017
I needed an FAQ for my site and this application did the trick just fine. My wife and I both think you for making things so easy.
Jan. 26, 2017
It expanded across the entire screen and the font was way to big for our site. Did not work with the theme.
Jan. 25, 2017
Simply put - AMAZING! Great app. We made our FAQ page for B2B in 20 minutes from installation to finish. Hands down that's how apps should work.
Jan. 17, 2017
Love using the app which helps to organize the FAQs and allow search function so that customers can easily search for an answer. Thanks for this great app! :)
April 6, 2017
I think that this app deserves more than 5 stars. For 2 reasons 1. The most important that is absolutely perfect for the need of a small e-commerce that doesn't need all the more advanced features that Zendesk Help Center for example can give; while doing this, it gives you a proxy url that allows you to seamless integrate in your store, and this is a key feature; plus, it has all the essential features that you really need and at the same time a very easy way to manage and customize them; everything is so easy to setup... 2. It's almost incredible, but it's free. If I think that there apps that don't offer almost nothing and ask for your money... you find this great piece of code, and it's for free! Really, really recommended. Thanks a lot Lukas from Help Center! UPDATE April 6, 2017 Unfortunately I have to lower the rating from 5 to 3 stars. I confirm the validity of the app but there have been two serious problems. 1. The verification code CAPTCHA suddenly stopped working. Software problems are common and occur and I can consider this acceptable even though clearly a program with 5 stars should not have these problems 2. What is really serious is that I have 4 well written email to the support by explaining clearly and repeatedly that the site can not be launched because of the problem of the app (customers can not write a message to customer service because the verification code CAPTCHA it works). The support responded to the first e-mail then completely ignored subsequent email (one per day, not 4 on the same day). The application is free ... but not for this should not work and the support should not respond to urgent requests.
Jan. 10, 2017
Great FAQ app, simple and clean. Also has a built in search function. Have a look how it looks in action: http://therogueandthewolf.com/tools/faq
Jan. 5, 2017
We currently use the FAQ HelpCenter app for our website (Voltlin - Tools for Evolution & Empowerment) where we offer a wide variety of products for a specific niche! Now we can answer them all with a sleek, solid design that was easy to set-up! Check it out at www.voltlin.com!
Dec. 29, 2016
This app makes my FAQ page look great! Highly recommended! www.mattsmusicstorenc.com
Dec. 6, 2016
Overall 10/10 super easy, it's free, can't complain at all. Great app, super simple to use and generate sections with. Contact form does not work right now for some reason so I disabled it. Would like ability to change text size without using HTML but I'm sure that'll be implemented in an update.
Nov. 22, 2016
Really awesome and easy to use app! Best part is it if free for customers!
Nov. 20, 2016
Easy app to use and provides the perfect Help Center/FAQ for our customers. I'm not the most tech savvy person (I cannot code) and I have had no problems managing and manipulating the help center to serve our needs.
Nov. 7, 2016
Excellent app! Very easy to deploy & saves time handcoding FAQ in the page.
Oct. 29, 2016
Awesome app to help build FAQ pages. If only you could easily customise the design, though.
Oct. 15, 2016
I just started to use this FAQs app, it's very easy to set up and looks professional on my store. Yes I would recommend it. Joanna UmpieHandbags.com