HelpCenter: AI FAQ+Help Center
Best Support App For Shopify: AI FAQ, Live Chat, Helpdesk
Rating
4.7
feedback
1,336
chart
#3,265
All reviews
Rating Breakdown
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Aug. 24, 2019
Also unhappy from the changes. For my futures shops, I won't use this app as the free features are too limited (1 section please come on) and I dont use any of the premium features. Time to find an alternative...
Thanks for your honest opinion! We appreciate you being our customer as everyone else and is sad that changes makes you unhappy. Please understand that the same as you, we are business. Its nice to give people something valuable for free, but businesses will not survive on good intentions. So now we're offering a PREMIUM version with new features our customers requested. Free version is still there and has all it needs to have a FAQ page on a store. IMPORTANT that in order to treat our customers fairly we're allowing to make additional categories and sections until 15th of October. You can add as many sections and categories as you wish until then. I hope this transitional period will be helpful to you and if there's any questions, we're looking forward to here from you at [email protected]
Aug. 21, 2019
We used this for a while on many shops, now we have to find a free alternative. There are features now in the paid premium that should be free or else the free version doesn't have enough for it to be worth while. Sad to see this one go. But the upgrade doesn't justify the cost when you aren't using all premium features.
Dear Zurchy, Thank you for your review, but all Help Center features and FAQ structure that your shops had before Premium launch remain for you for FREE. In Premium version it is possible to have multilingual FAQ page, export content of existing FAQ page and import it into many new merchant's shops (not doing hard copy-paste work), choose from different FAQ templates, use FAQ page for cross-sell&up-sell activities. These new features were implemented based on customer's requests and we believe they will have value for the merchants that need them. Sorry, if you have experienced any inconvenience. But existing customers have all possibilities to have the same FAQ page, transition period to change the structure if needed and service from us as it was before. If you have any additional questions - we'll be glad to help. Please contact us at [email protected] We wish you all the best - Help Center team
Aug. 21, 2019
Excellent app with a very good customer service :) They helped me quickly and now my FAQ il absolutelly perfect ! Thanks !
Aug. 19, 2019
This app was free. Then all of a sudden it changes to paid ( unless you want one category) which is useless. They are forcing you to pay the premium for what they offered for free. What a scam. Check and see if your theme has a built-in FAQ. I wouldn't trust this app and highly suggest you don't waste your time. There are plenty of free options out there and who knows they could double this price out of nowhere after you put so much work into building the FAQ page and you're stuck unless you want to spend hours doing it again (which I just did). Not to mention this app is very very basic and not worth a cent.
Dear Untol Time, Thank you for your feedback. All Help Center features and FAQ structure that Existing users had before the Premium launch remain them for FREE and customers are informed about that. We had no intention to push customers to pay for premium services if a customer doesn't need them. As payable Premium Help Center version was launched with new services, hope you understand, that we as a developers, have to make revenue as any other merchant on Shopify. You have all possibilities to have the same FAQ page that you had before, unless you uninstall the app and more than 48h passes. Then following Shopify redact policy, all customer data must be deleted from the app. If you have any additional questions - we'll be glad to help. Please contact us at [email protected]. Help Center support
Aug. 16, 2019
Excellent app for a FAQ & Contact Us page with a professional appearance. I definitely recommend adding this to your store!
Aug. 11, 2019
Ajuda bastante e bem simples de usar..................................................................
Aug. 11, 2019
Great app. Simple to install and setup. Makes answers for customers easy to find. Very easy to work with, no difficulties.
Aug. 9, 2019
Great app, it helps you build a professional help center/FAQs page with expandable menus and everything looks just amazing. Thank you!
Aug. 9, 2019
Great and helpful app. Makes answers for customers easy to find. Very easy to work with, no difficulties
Aug. 8, 2019
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Aug. 8, 2019
Works good when it works. When creating Articles it frequently hangs and/or is slow when clicking add with no indication that it is working resulting so I click add article again resulting in multiple articles being added
Aug. 8, 2019
I really like this app, it is easy to use and very clear for my customers to go through. I would like to see in the future more options to customize the page though.
Aug. 7, 2019
This is a really easy to use app! I do not have a bad word to say.....Its simple, it works. If you want a F.A.Q. page you will get one for free here!
Aug. 5, 2019
The application in general is very good ,thanks. It helped me a lot to create confidence in my website and thus increase my sales in the online store.
Aug. 4, 2019
Great for a neat FAQ and contact page. It works well and it's free. No problem with me. Good app........
Aug. 4, 2019
Does it's job very well and looks very nice! And, most importantly, it's free! Really a good app to have for better customer support.
Aug. 3, 2019
excellent good and very very useful app thanks used it in my page and site not a single problem easy to use good job
Aug. 3, 2019
How can we contribute to the developer? Thank you for the app! Works great for a quick FAQ page to handle most common questions.
Aug. 2, 2019
Application au top!facile d’utilisation et le tout simple pour les clients pour se repérer par thème