All reviews

Rating Breakdown

  • 5
    86% (1,150 ratings)
  • 4
    8% (100 ratings)
  • 3
    2% (21 ratings)
  • 2
    1% (18 ratings)
  • 1
    3% (41 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

Oct. 21, 2019

Gran trabajo, solo pido que me dejen trabajar, pago el plan para que no me molesten con estas cosas, ahora me quede quieto ya que no me acepta mi review. Ayuda a darle cara a las secciones de ayuda al usuario, deja crear bastantes categorías y darles una figura para darle mas familiaridad a un usuario, gracias por quitarme el tiempo.

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 21, 2019

Incroyable je n'en reviens pas à quel point c'est application m'a changé la vie je recommande vraiment à toutes les personnes désireuses d'avoir une fois en question qui tue

Using app

3 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 16, 2019

Facilita el trabajo y es muy bue, fácil de usar las secciones son bien estructuradas en colores que definen la pagina que vayamos a crear

Using app

19 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 16, 2019

Easy to use, one click installation, I love it and need it. In addition, integrate with messager, good to interact with potential customers~

Using app

13 days

Total reviews

5

Average rating

5.0

5 / 5 Share

Oct. 8, 2019

This app is very easy to use and the support is awesome! They reply quickly and have helped me with everything I needed help with.

Using app

10 months

Total reviews

9

Average rating

5.0

3 / 5 Share

Dec. 7, 2022

App works perfectly and you get all you need to get started on the free plan. I was considering changing to the paid plan, started the trial and send 2 different, simple, inquires to customer support, one regarding the tabs and one regarding my technical inability to make use of the black friday offer. 2 weeks passed and I have yet to receive an answer to any of my emails or reminders. Their customer service used to be better in the past,.so sad. Needless to say, I left the trial and I m back on the free plan.

Using app

About 3 years

Total reviews

19

Average rating

4.1

5 / 5 Share

Oct. 3, 2019

Help center FAQ is very clean and easy to use. The support is great and very responsive to any issues you have. Highly recommend this FAQ app.

Using app

6 months

Total reviews

9

Average rating

5.0

5 / 5 Share

Sept. 30, 2019

Great function so I spend less time answering to customers, because of the FAQ I have right now! Thank you so much.

Using app

About 1 month

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 26, 2019

Prompt, friendly and helpful support team - solved my issue really quickly. Really easy to use app.

Using app

About 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 23, 2019

I tried a few faq apps and Hep Centre is the one that met my criteria the best. Among other features, the keyword and question search bar works very well. Wish more of the basic settings (text formatting in particular) was embedded in the back-end, but this is more than compensated by the responsiveness of the customer support.

Store

formae

Using app

About 1 year

Total reviews

5

Average rating

4.8

5 / 5 Share

Sept. 19, 2019

a very responsive customer service! the team helpcenter helped me a lot with the installation of the application and made all the desired changes

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 16, 2019

What an incredibly simple to use app, and it is so hard to find a free app these days, I am delighted with this find, and will use it again on other stores I develop. I didn't need an FAQ, I was just looking for an 'accordion' facility to enable a better layout for a long page. This did exactly what I needed and works great, it even will follow your theme settings for fonts and colours which help for consistency and saving time! I had only one support question, which was to be able to change the URL. I got an almost immediate answer, with screenshot and solution. So I can even say superb support even as a non-paid user. Very well done to the developers of this app - and thank you so much!!

Using app

2 months

Total reviews

2

Average rating

5.0

Developer Reply

Dear Bonita Candles, Thank you very much for an inspiring review! It means a lot to all our team :). If you have more questions about the HC app - we'll be always ready to help. Have a great day! Help Center support

5 / 5 Share

Sept. 13, 2019

Great app! We have opted for the free version for the time being and it meets our expectations very well. Even the paid version is great value for money in my opinion. Plus, the customer service is amazing! There was interference between the app and our theme in the beginning, but Justas got back to me and solved it very quickly. Highly recommended!

Store

Mèka

Using app

Almost 2 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 10, 2019

I had the pleasure to deal with Justas from the support group and I have to say that he made my experience a great one. I am quite new at all of this and sometimes ask questions that may seem basic to some but not to Justas. He took the time to understand my exact needs, answered quickly, clearly and politely. Thank you Justas for the great work and for the amazing support.

Using app

11 months

Total reviews

6

Average rating

5.0

5 / 5 Share

Sept. 7, 2019

Application très performante et simple d'utilisation. Je recommande cette application. Il y a juste un point négatif, ce sont les liens service client qui nous renvoie sur des pages vierges.

Using app

About 1 year

Total reviews

15

Average rating

4.8

5 / 5 Share

Sept. 4, 2019

I'm very new to Shopify and I'm amazed that I can create store pages like I did with HelpCenter. Questions opens when you click and they can be closed if you do not need that question. My FAQs looks great and I didn't need a developer. Amazing, I will use Premium HelpCenter in the future!

Using app

15 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 4, 2019

nice, clean adn easy.. i like my website clean and my apps to look clean too. i could not install from the beginning but they helped me quickly. 5 stars!

Store

hygeens

Using app

11 months

Total reviews

2

Average rating

5.0

3 / 5 Share

Sept. 2, 2019

I don't see any convincing from your introduction. It seems very difficult to set up the content. I do not like them.Thank you for recommending

Using app

3 months

Total reviews

5

Average rating

4.2

Developer Reply

Hello Corkiwatch, Thank you for a review. Based on our customer's experience who created more than 35 000 FAQ, we developed and are constantly improving our app that it would be easy to use for the merchants and created FAQ page would look professional and solid. Help Center team is always ready to give a helping hand to the customers using our app, do customisations according to our customers needs. If you have any feedback where we could improve - please let us know at [email protected]. We wish you all the best in your business! Help Center team

2 / 5 Share

Aug. 24, 2019

Also unhappy from the changes. For my futures shops, I won't use this app as the free features are too limited (1 section please come on) and I dont use any of the premium features. Time to find an alternative...

Using app

About 1 year

Total reviews

1

Average rating

2.0

Developer Reply

Thanks for your honest opinion! We appreciate you being our customer as everyone else and is sad that changes makes you unhappy. Please understand that the same as you, we are business. Its nice to give people something valuable for free, but businesses will not survive on good intentions. So now we're offering a PREMIUM version with new features our customers requested. Free version is still there and has all it needs to have a FAQ page on a store. IMPORTANT that in order to treat our customers fairly we're allowing to make additional categories and sections until 15th of October. You can add as many sections and categories as you wish until then. I hope this transitional period will be helpful to you and if there's any questions, we're looking forward to here from you at [email protected]

1 / 5 Share

Aug. 21, 2019

We used this for a while on many shops, now we have to find a free alternative. There are features now in the paid premium that should be free or else the free version doesn't have enough for it to be worth while. Sad to see this one go. But the upgrade doesn't justify the cost when you aren't using all premium features.

Store

Zurchy

Using app

8 days

Total reviews

1

Average rating

1.0

Developer Reply

Dear Zurchy, Thank you for your review, but all Help Center features and FAQ structure that your shops had before Premium launch remain for you for FREE. In Premium version it is possible to have multilingual FAQ page, export content of existing FAQ page and import it into many new merchant's shops (not doing hard copy-paste work), choose from different FAQ templates, use FAQ page for cross-sell&up-sell activities. These new features were implemented based on customer's requests and we believe they will have value for the merchants that need them. Sorry, if you have experienced any inconvenience. But existing customers have all possibilities to have the same FAQ page, transition period to change the structure if needed and service from us as it was before. If you have any additional questions - we'll be glad to help. Please contact us at [email protected] We wish you all the best - Help Center team