Shopify Inbox
Connect with shoppers and drive sales with chat
Rating
4.7
feedback
5,776
chart
#442
All reviews
Rating Breakdown
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Dec. 2, 2024
really like this so far! I can see what customers have in their carts and every step of our interactions to keep my records straight.
Dec. 1, 2024
updated review from 2* - they fixed the issue!! YAY thank you!!! two star review: everything was working fine until two weeks ago. text bar goes all the way to the top now in the mobile app so i cant see anyone’s previous messages. THIS IS HIGHLY INCONVENIENT. i reached out to customer support & they said they will forward to the devs. idk how it’s not fixed yet. there’s been other issues w shopify too. kinda insane they don’t prioritize fixing these bugs as many small businesses rely on them. my shopify worked perfectly about 1 year ago. things seem to keep declining. i’ve never had to contact support so much.
Nov. 30, 2024
I love the generated AI text, it makes life so much easier, specially when receiving "offers" for website checkup for potential issues. That AI knows how to reply back in a flick denying those offers. I absolutely love it!!!
Nov. 29, 2024
Nov. 29, 2024
Easy to use, good AI capability with excellent pre-filled suggested answers to questions. Cons - notifications are poor. You do get a "ping" on desktop that you can easily miss. A constant ring until answered would be better. If it wasn't for the notification on my watch, I would miss lots of customer queries. Also, poor synchronisation with iOS mobile & tablet which show closed conversations as still open.
Nov. 28, 2024
It reacts really soon. I got the message as soon as the customer sent to me.
Nov. 28, 2024
It gets the job done. It sends quick notifications via email and or app. Does what it is supposed to do.
Nov. 28, 2024
Very easy to use, suggests answers and shows updates on what the customer is doing with their cart