Shopify Inbox
Connect with shoppers and drive sales with chat
Rating
4.7
feedback
5,778
chart
#436
All reviews
Rating Breakdown
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Nov. 19, 2024
We like the idea of using the Shopify inbox on our site but in reality the app is too basic. There is no ability to universally select notification settings. Notifications are automatically set to ON and now everyone with access to our store is getting notifications. To switch this off - EVERYONE will need to individually enter the app and disable notifications for themselves. Even if you have 100 staff members who are nothing to do with customer service. That is bad app design. As the store owner I should be able to select who gets access to Shopify inbox and universally what the notification settings are. I think there also needs to be more functionality integrated around which staff members are currently available to take conversations - ideally auto allocating them to people on shift.
Thank you for taking the time to provide feedback. I have shared your ideas for universal notification settings and staff auto-allocation with our product team. - Shopify Inbox Team
Oct. 29, 2024
its always bots
Using app
Almost 3 years
Total reviews
1
Average rating
2.0
June 28, 2024
I don't think I am getting notified when mail arrives, otherwise I am fine with it
April 10, 2024
Not as immediate in chatting with customers as we would like. We were used to using Zendesk and having more data while chatting with customers.
April 5, 2024
I meant to check bad: I am being inundated with messages from random strangers who want to, "talk about Shopify" but don't. I think they're bots and its starting to get annoying!
Jan. 10, 2024
No funciona eh estado haciendo pruebas y me apare la notificacion de mensaje nuevo, pero al momento de abrirlo me dice intente mas tarde, o tambien me aparece vacio cuando claramente si hay mensajes y no me deja ver las conversaciones pasadas.
Jan. 7, 2024
Caution - this app has some very serious omissions. It's absolutely NOT ready for prime time. It's missing some essential features. On the plus side, easy to install, use, and find integrated customer info. But the down sides are pretty major. If you ever run into a problem with a customer, and you need to be able to share a prior chat with that customer, you won't be able to. You can not export any chat. You can't email the chat to yourself or a customer. You cannot even copy/paste the chat transcript into a document. It just doesn't copy correctly. Further, your customer cannot log back in and see this chat. I'm pretty confused on why this app is getting so many 5 star reviews. I have used quite a few chat apps and I was suckered into this one because it's free and I generally think highly of shopify apps. However, this app just doesn't cut the mustard. I'm ditching it and getting something that has chat transcripts that can be sent to my primary customer service email address so that I can always share it with a customer. Very disappointing app.
Hi there. Thank you for taking the time to leave your feedback, we truly appreciate it. As we can completely understand the impact of this, I've gone ahead and shared your feedback with our developers to consider in future updates. - Blair, Shopify Support
Dec. 26, 2023
Live Chat allows people to preview what the customer is typing to help better anticipate their needs and give an almost immediate response. Watching dots ... is a waste of time when every second matters
Jan. 12, 2024
It's good but not very customizable. You can't move it to where you want it on the screen and I can't find where to change the instant answers.
Nov. 4, 2023
I need two features that are essential. 1. Remove conversation history 2. Unblock someone
Oct. 15, 2023
I know the app is free but people send messages and i don't receive them. i only knew this when i watched store recordings and saw clear messages/chat being send and email subscriptions to realize this app did not send any notifications or email to me. WHY?
Hi there. Thank you for taking the time to leave your feedback. I'm sorry to hear that you're experiencing some trouble with the Shopify Inbox app. If you haven't done so already, I'd encourage you to connect with our Live Support so we can take a closer look into why those messages aren't being received: https://bit.ly/2AWw5VA. - Blair, Shopify Support
July 14, 2023
Now that Facebook and Instagram are no longer integrated, we need to look for another app. This app had potential, but now sadly is slightly better than useless
Using app
Over 1 year
Total reviews
2
Average rating
3.5
Hi there! Thank you for sharing your feedback. Currently, the Facebook & Instagram Messenger Channel is no longer supported by Shopify Inbox. However, customers can still initiate conversations while browsing your online store and through the Shop chat on the Shop App. -Mac, Shopify Support
July 14, 2023
Just enabled chat 2 hours ago and have already received 8 spam messages. What can we do to block these spammers?
Hi there, thanks for your review. Spam messages are often an unfortunate inevitability when you open up lines of communication on your store, but you can block messages within Inbox when you see that they are spam. You can also enable Google reCAPTCHA on your store to prevent bots from contacting you: https://shopify.link/2drP. -Victor, Shopify Support
July 7, 2023
The inbox used to be easy but for some reason, it's not anymore. I haven't been able to respond to inquiries since June 11th and I have no idea why. I even checked the user permission to see if I gave email permissions to my colleague and there wasn't anything there. So, I don't know what's going on but this has made me and my store look bad. If I can't provide customer support, what's the use of having this thing? I'm very disappointed right now. I won't cancel just yet but do expect this problem to be fixed ASAP. I've never had issues with Shopify in the past and I am confident this problem will be fixed but for now, I have to be honest with my review. It's not a good one at this time. That will change once I see the problem fixed.
Hi there, thank you for your review. I am sorry to hear that you've experienced these issues and I'd ask that you email us at [email protected] so that we can troubleshoot this further. Please address your email to Victor and provide more details of the issue and I'll see what I can do to help. -Victor, Shopify Support
June 27, 2023
Your app creates customer profiles on its own, so when the customer goes to create an account, it says "this email is already in use".And also on resetting password it show their is no account but on login it shows email already exists.
June 24, 2023
Me gustaría compartir mi opinión y comentarios sobre la aplicación que comparte información con terceros y recibe spam de forma muy mesurada mientras promociona tráfico y negocios. Aunque entiendo que es común que las aplicaciones compartan información con terceros para mejorar sus servicios, me gustaría destacar algunas preocupaciones y sugerencias. En primer lugar, me preocupa el hecho de que la aplicación reciba spam, aunque sea en cantidades moderadas. El spam puede ser molesto y perjudicial para la experiencia del usuario. Sugiero que se implementen medidas más sólidas para prevenir y filtrar el spam, con el fin de garantizar que los usuarios solo reciban información relevante y útil. Además, la promoción excesiva de tráfico y negocios puede afectar negativamente el control sobre las métricas y el potencial de éxito de los usuarios. Es importante encontrar un equilibrio entre la promoción y el control de métricas para que los usuarios puedan evaluar adecuadamente el rendimiento de sus actividades comerciales y tomar decisiones informadas. Adicionalmente, me preocupa que la aplicación se presente como un canal de ventas para supuestos expertos en Shopify, ya que esto podría llevar a una falta de transparencia y confianza por parte de los usuarios. Sería beneficioso brindar información clara y verificable sobre los expertos asociados con la aplicación, así como establecer estándares de calidad y proporcionar testimonios o evaluaciones de clientes anteriores. En resumen, sugiero tomar medidas más sólidas para prevenir el spam, equilibrar la promoción de tráfico y negocios con el control de métricas, y brindar transparencia en cuanto a los expertos asociados con la aplicación. Estas mejoras ayudarían a crear una experiencia más confiable y valiosa para los usuarios. Agradezco su atención a estos comentarios y espero que sean considerados para mejorar la aplicación en beneficio de todos los usuarios. Atentamente StephanosVerentt