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Agent is limited; even if we give it info, it keeps responding as if it is clueless.
The latest update completely changed how it looks for the worse. It isn't something you can can change like a theme feature. I will be removing this app as soon as I can make a replacement.
Thanks for this review. You asked for more control over how the chat looks, and that is now live. In your Shopify Admin, go to Sales channels > Inbox and click the pencil icon next to the Inbox name. It opens the Theme editor on the Inbox app embed, where you can adjust text size, chat button size, and colors, so the chat can be as prominent or as subtle as you want.
The Shopify Inbox AI agent has real potential and is a genuine step up from the previous Inbox (which was limited to live chat management). But several issues still need fixing before it can be used reliably in production. 1. Response language The AI has replied in English even though the entire conversation was in French. 2. Inconsistency depending on how the question is phrased Two questions with the same intent, phrased differently, don't give the same answer: one omits relevant information/product, the other doesn't. This is a real reliability concern if the result depends so heavily on the customer's exact wording. 3. Hallucinated non-existent link On certain requests, the AI tries to share a link to a page that doesn't exist at all on our site. How can this type of URL hallucination be avoided? 4. Scope of learning Does the training/learning happen only at the conversation level, or does it also benefit future conversations? 5. Disabling the AI mid-conversation After disabling the AI agent while a conversation was in progress, it kept being handled by the AI despite the box being unchecked. Is this a bug? 6. Limited training options For training, with Knowledge Base you can suggest answers, but not suggest new questions in the scenarios. Is this planned? We also don't have control over selecting/correcting which data source is used, which is surprising. Overall, a great tool at first glance, but one that still needs a lot of foundational work. Looking forward to updates. In the meantime, to get reliable answers, I'm forced to use another paid tool instead of this native, free one.
Thank you for taking the time to share such a detailed and thoughtful review. We reviewed the issues you raised against the actual conversations on your store and have shared the findings with our engineering team who are actively digging into the underlying causes to fix them. To clarify two points: The training/learning will benefit future conversations and also allow our background agent to suggest improved Agent persona if that will be more helpful for representing your business to buyers accurately. Also, yes we are planning to surface more questions in Knowledge Base based on the conversations buyers have with your agent. We appreciate the thorough testing and candid feedback. This is exactly the kind of input that helps us make the product more reliable.
Das neueste Update, ist komplett Unsinnig. Das Annonymisieren des Kunden, verhindert aktiv, dass Probleme schnell und unkompliziert gelöst werden können. Kunden die ein Problem haben, können nicht nachvollziehen, warum wir den Namen, bzw. das Kundenkonto nicht sehen können. Auch das Kontaktaufnehmen mit dem Kunden im Nachgang (wenn sich der Kunde außerhalb der Betriebszeiten meldet) gestaltet sich unheimlich schwierig, da ich den Kunden nicht einmal ansprechen kann oder ihm sein Kundenkonto aufrufen kann. Das führt zu deutlich schlechteren Servicebewertungen - Bitte hier unbedingt nachbessern
Hallo Meine Dampfwelt, es tut uns leid, dass die fehlenden Kundendaten die Nachbearbeitung so erschweren. Unter Vertriebskanäle → Inbox → Chat-Einstellungen → Kundenanmeldung erforderlich können Sie die Anmeldung aktivieren. Dann werden Gespräche mit Mitarbeitern mit einer verifizierten E-Mail-Adresse und dem Kundenprofil verknüpft. Wenn die Anmeldung deaktiviert ist, können Kunden anonym chatten, es stehen aber keine verifizierten Kontaktdaten für eine spätere Kontaktaufnahme zur Verfügung.
The new version of the app looks slick, and it's a promising step forward, but the requirement of the customer to verify their email address for a simple inquiry is unnecessary friction. If the customer doesn't input their email address, we're unable to follow up with them. If the customer does input their email address, they're required to receive a six-digit code. The UX is confusing and creates a significant drop-off rate. Please fix ASAP!
Thank you for the thoughtful feedback, and we're glad the new version is landing well overall. The email verification is our verified sign-in, which protects buyers and merchants and connects each chat to the right customer. If that step is causing drop-off, it's your call: you can turn off require customer sign-in for anonymous staff chat, which removes the code. The tradeoff is you won't get verified contact details for follow-up. Thank you for flagging the UX impact.
leider können spam mails nicht gefiltert werden. und es gibt keine möglichkeiten, nachrichten in bulk zu löschen
Danke für dein Feedback. Einzelne Spam-Nachrichten kannst du in Inbox direkt blockieren oder melden, sodass diese Absender dich nicht weiter erreichen. Deine Anregungen zum Spam-Filter und zum Löschen mehrerer Nachrichten auf einmal geben wir an unser Team weiter. Wenn du Hilfe beim Reduzieren von Spam möchtest, unterstützt dich unser Team unter help.shopify.com/support gern.
Very basic, not at all built out. There's no option to export your chat history to be able to analyze what questions are commonly asked to create your instant answers from that data. Also - Shopify "Magic" is anything BUT. It's supposed to use AI to generate suggested Instant Answers for your store...but clearly it just scanned our website to come up with them rather than view our chat history and commonly asked questions. Definitely not well built out. If you need any actual support chat capabilities, you need something else!
Thanks for taking the time to share this. You're right that Inbox doesn't currently offer a way to export chat history, and that's helpful feedback we'll pass along to the team. On Instant Answers: the AI suggestions are meant as a starting point, and you can fully edit, rewrite, or replace any of them in your Inbox settings so they reflect the questions your customers actually ask. If you'd like a hand tailoring them, our team at help.shopify.com/support is glad to help.
No me aparece en mi página si entro desde el celular y no hay un soporte con personas para ayudarme a ver qué es. EStaba activado en la parte de "Temas" en las "incrustaciones de apps", desinstalé y reinstalé, y nada
Gracias por contarnos los pasos que ya probaste. Cuando el chat no aparece aunque la incrustación esté activada, a menudo es un conflicto con el tema: prueba activándolo en un tema predeterminado (como Dawn) y confirma que el tema esté publicado y guardado. Si quieres que alguien lo revise contigo, puedes hablar con nuestro equipo en help.shopify.com/support.
It would have been ok if it didnt conflict with chrome. If you look at the site under developer tools it shows up as a javascript error. That is why I had to remove this app.
Thanks for taking the time to dig into this and share what you found in DevTools. Console messages from the Inbox chat widget are often harmless layout notices tied to your theme rather than a Chrome-breaking conflict, and genuine theme conflicts can usually be sorted out. If you'd like to give it another try, our team at help.shopify.com/support can review the specific error with you and confirm whether it's actually affecting your storefront.
恕我直言有时候的体验很差，因为根本加载不出来，我可以确信不是我的网络的问题
Cannot translate but app is amazing
Need better spam blockers. What you have in shopify inbox is terrible.
This app desperately needs inbound email capabilities. Once they have that I'll switch from Intercom. But until then, its just not featured enough to make the switch!
Sometimes great other times annoying as it won't close and you are left with annoyed shoppers who buy elsewhere as they cant ask questions and buy when there are bugs .... it wont let you leave the chat.
Unfortunately the instant answers cannot be translated. So they are useless in multi-language shops. Also AI-generated answers (to frequently asked questions) are lacking. Pro: Setup quick and easy.
It disrupts the flow and the shopper's experience. I am removing it.
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