Shopify Inbox
All reviews
This is the most annoying POC for a business
AWESOME! It has made my life so much easier and definitely makes it easier for me to answer chat questions for sure.
it save our lives, .. customer message us with questions about our web site and found problem and fixed it right away, other wise we would have lose $$$$ of sales.
A great application that works. The problem is that it is only in one language.... There is no way to translate it into other languages like English, French or Spanish. The result is that a Spanish customer only gets the interface in the language of the store (i.e German) and this is a major defect.
Thank you for your review! We can see how not being able to translate the chat is frustrating. I have shared this feedback with our product team. - Shopify Inbox Team
easy to use and great in responsive
It works great on phone or laptop. It is an easy way to communicate with customers.
on the seller side, the chat it great, however from the customer side, a lot of them has complain that they can not leave the chat to return to the website.
Very easy to use. I never miss a message from my customers
love that it replies back to client's questions with full details of service and suggestion. its quick and fast like a human mind.
I love this app. The ability to respond to customers quickly makes a significant difference. It is very user-friendly, and I highly recommend it to anyone looking to provide a better service to their clients.
Love it so far! Wish I could get everyone to submit customer support emails through this app!
Works well as a messaging service EXCEPT from the security of the app and zero protection from scammers and fake email use. Spammers can use fake emails to send messages and leave you endless spam and there is no way to stop them, leaving you sifting through spam to find your genuine customers. The app needs an email verification system or an IP blocking capability to make it more secure. Because of this huge flaw, I give it a 1 star review.
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