Shopify Inbox

No problems at all using it. I am able to answer peoples questions with ease using it.

Fast notifications about messages.

This app is great and our customers find it very useful too! I was initially a little unsure about it asking for their email addresses at the start of the chat, but it has allowed positive follow up when we've missed a question and also further information later on, when it's required, and that can only be good :)

very good.

Interaction with customers may need a more friendly respond

super easy and supportive

Easy to use.

Talking to customers is so much faster and easier than using traditional email!

It's ok.

I wish there was more flexibility in the front-end interface

It's doing its job. however it could be smarter now that we are in the AI age. There are 3rd party apps that are much better and can act as agents with pre and post purchase support. The existing AI replies are 99% just wrong and seems like it doesn't learn from previous correspondence but rather just collects data from the product pages which is not enough.

很棒的插件，非常实用。