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Hi there and thank you for taking the time to review this app. If you have any specific concerns you'd like to share with us, please do feel free to reach out to our Retail support team via help.shopify.com, at any time. We can address those issues and troubleshoot as needed.
I had access to chats/ inbox but for a long time now i have not been able to access this shopify in box aka chats, I was told to reach out to tech support yet are unable to find any tech support links to help resolve these issues. fortunately i am not the only one at my company and others still have access but I do not. I can log in to shopify in box in on of my stores but when I click on a chat it errors out and then the other store i will not allow me access at all so I have to log in through my first store then try to click over to it. only for it to error out.
Thanks for the detail. A chat that errors on click, plus one store you can't open at all while colleagues can, usually points to something account- or permission-specific. Two things that help: ask your store owner to confirm your staff permissions on the affected store (since teammates still have access), and reach our support team directly at help.shopify.com/support to look into the errors on your account. Trying a different browser or incognito can also rule out a cached session.
really help with replying message
leicht zu bedienen, super übersichtlich. Tolle Überischt über die Kundeninfos
Muy buena experiencia, muy rápido y eficiente! gracias
Acabei de fazer o teste e funcionou, muito bom, excelente essa ferramenta
Nice to see that there is traffic to my shop as I haven't had many sales apart from one. Reading messages from potential customers is incouraging, it also gives me hope that one day I will look back and think about these messages that gave me courage to keep fighting for success.
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