Shopify Inbox
Connect with shoppers and drive sales with chat
Rating
4.7
feedback
5,077
chart
#336
All reviews
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Jan. 7, 2024
Caution - this app has some very serious omissions. It's absolutely NOT ready for prime time. It's missing some essential features. On the plus side, easy to install, use, and find integrated customer info. But the down sides are pretty major. If you ever run into a problem with a customer, and you need to be able to share a prior chat with that customer, you won't be able to. You can not export any chat. You can't email the chat to yourself or a customer. You cannot even copy/paste the chat transcript into a document. It just doesn't copy correctly. Further, your customer cannot log back in and see this chat. I'm pretty confused on why this app is getting so many 5 star reviews. I have used quite a few chat apps and I was suckered into this one because it's free and I generally think highly of shopify apps. However, this app just doesn't cut the mustard. I'm ditching it and getting something that has chat transcripts that can be sent to my primary customer service email address so that I can always share it with a customer. Very disappointing app.
Hi there. Thank you for taking the time to leave your feedback, we truly appreciate it. As we can completely understand the impact of this, I've gone ahead and shared your feedback with our developers to consider in future updates. - Blair, Shopify Support
Jan. 7, 2024
Jan. 7, 2024
Jan. 6, 2024
It offers a more immediate way to have interaction with my customers. Not all customers want to phone, and emailing back and forth is not always the best option for people. Having a chat option on my site has increased my exposure and has definitely led to an increase in sales.
July 10, 2024
Works well with our store and we have helped many customers with their answers that turn into sales
Jan. 6, 2024
Jan. 5, 2024
Very easy to use and has being a great aid to growing the business and is hassle free. If your a new business i would highly recommend.
Jan. 5, 2024