Shopify Inbox
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I'm using your Shopify chat option but when a customer clicks the button by mistake, there is no button to close that. in the pc version there is a cross button but in phone there is no. i tried from multiple devices.
Thanks for the clear report, and you're right that closing the chat should be just as easy on mobile as it is on desktop. Other merchants have flagged this too, and a missing close control on phones is often tied to the widget size or a theme conflict on the storefront. Our team can look at your specific store and help make it dismissible at help.shopify.com/support, and we'll pass the mobile close-button gap to the Inbox team.
I find this app very helpful. It's an easy way for my customers to contact me. I like that I'll get email notifications when I get a new message in the Inbox. It works very well with my website and in the Inbox messages app. Overall, very happy with this app.
Very basic, not at all built out. There's no option to export your chat history to be able to analyze what questions are commonly asked to create your instant answers from that data. Also - Shopify "Magic" is anything BUT. It's supposed to use AI to generate suggested Instant Answers for your store...but clearly it just scanned our website to come up with them rather than view our chat history and commonly asked questions. Definitely not well built out. If you need any actual support chat capabilities, you need something else!
Thanks for taking the time to share this. You're right that Inbox doesn't currently offer a way to export chat history, and that's helpful feedback we'll pass along to the team. On Instant Answers: the AI suggestions are meant as a starting point, and you can fully edit, rewrite, or replace any of them in your Inbox settings so they reflect the questions your customers actually ask. If you'd like a hand tailoring them, our team at help.shopify.com/support is glad to help.
l'application est simple à utiliser et le suivi des messages est correct. Ca serait bien avec une option de réécriture professionnelle.
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