Shopify Inbox
Connect with shoppers and drive sales with chat
Rating
4.7
feedback
5,305
chart
#282
All reviews
Review RSS Feed
Dec. 30, 2023
Dec. 29, 2023
They walk you through set up step by step and make it so easy. I highly recommend.
Dec. 29, 2023
Dec. 29, 2023
Dec. 29, 2023
den er efektiv
Using app
Almost 2 years
Total reviews
1
Average rating
4.0
Dec. 28, 2023
So far so good. It's been helpful to engage with customers that don't want to call our 1800 number or can't get through for other reasons. They can easily leave a message and come back it it when they're next on, or reply via the email that gets sent to them. Very handy to be able to offer products and upsells or discount codes to customers. highly recommended you use this FREE app to increase customer engagement for your brand.
Dec. 28, 2023
It works well, but when you type a response to the customer you have to mouse over to the Send button. On other apps you can just hit enter and it sends your message. It slows you down a little bit.
Dec. 28, 2023
We really like Shopify Inbox. It keeps all the correspondence neat and in one place and able to be referenced at any point.
Dec. 28, 2023
Pros: I like the convenience of having chat on my website. I also like that it was easy to setup and I don't have to do anything to "maintain" it. I also like that when I miss a chat, the response is emailed to the customer. And I like the idea of having AI responses. Cons: The AI bot is annoying. It generates long, automated responses that are not accurate. I waste time deleting them to write my response. And then the bot doesn't learn from my responses to improve the next time around. That's disappointing. Wishes: I wish there was a way to identify shopping patterns and determine when someone was about to bounce out of the website and allow me to flag them before hand. I also wish there was a way that it could provide insights that would improve a customer's overall shopping experience to improve conversion. I wish there was a way I could categorize customers and message them accordingly (e.g. if someone says can I get added to a waitlist for something, I'd like to do that automatically). I wish there was a way that I could consolidate insights about the types of questions they were asking and context so I could make improvements to my site, product descriptions, etc.
Hi there. Thank you for taking the time to write your review and outline what you do and don't like about Shopify Inbox, and how you'd like to see it improved in future. This feedback is incredibly valuable to us and your comments will be submitted to our development team for review. Thanks again. -Victor, Shopify Support
Dec. 28, 2023
Utilizo SHOPIFY INBOX para relacionarme con los client@s de manera muy satisfactoria. Es una APP que funciona muy bien y es una opción muy bien valorada por nuestros clientes para hacernos preguntas o resolver dudas que puedan tener. APP de fácil gestión y muy personalizable a la imagen de la empresa. Recomendamos totalmente esta aplicación!!!
Dec. 27, 2023