Shopify Inbox
Connect with shoppers and drive sales with chat
Rating
4.7
feedback
5,305
chart
#282
All reviews
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Jan. 2, 2024
Very easy to use with options that I still need to follow up on to be even more efficient.
Jan. 2, 2024
Jan. 2, 2024
Simple and effective method to integrating a customer chat section to your site. I have noticed a noticeable increase in conversions with Shopify Inbox' automatic replies and have been able to regularly monitor what types of questions my customers are most concerned about through their chats.
Jan. 1, 2024
Jan. 1, 2024
Jan. 1, 2024
Funktioniert zuverlässig und schnell. Die schnelle Beantwortung der Fragen auf dem Handy macht es deutlich einfacher und flexibler.
Jan. 1, 2024
Having used Shopify Inbox for the past year, I can confidently say it's a game-changer. Its unified interface, real-time chat, and seamless integration have significantly improved my customer communication
Jan. 1, 2024
Dec. 31, 2023
Sept. 5, 2025
Issue: 1. In product recommendation , keyword search is inefficient, fuzzy match not functioning properly as system want "Exact" match keyword. Store owner need to try different keyword multiple times to get correct item. 2. Does not support reply to specific msg. 3. Auto reply msg will marks as "read" , so owner will miss visitor msg.
Dec. 30, 2023
I have had two conversations in the past two days that lasted over an hour where I had to re-explain myself several times. I had one desired outcome yesterday, and a different one today. Neither one were resolved. Each time they offered solutions that were not at all related to my questions. I am left feeling confused and super frustrated.
Hi, there! Thank you for taking the time to review Shopify Inbox. I can appreciate it can be a frustrating experience when you do not get a resolution right away. For some context, sometimes issue may require additional troubleshooting with escalated teams, which might take a little longer for an update to come through. We strive to respond asap however sometimes depending on the complexity of the issue or queue times – this may take longer. Should you wish to have this looked into further, please email us at [email protected]. Thank you for your patience and for taking the time to leave your feedback here. -Maz, Shopify Support
Dec. 30, 2023
Dec. 30, 2023
Inbox sends notifications to my phone and that allows me to rapidly respond to customer questions and requests.
Using app
Almost 2 years
Total reviews
6
Average rating
5.0
Dec. 30, 2023