Shopify Inbox
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Simple and effective method to integrating a customer chat section to your site. I have noticed a noticeable increase in conversions with Shopify Inbox' automatic replies and have been able to regularly monitor what types of questions my customers are most concerned about through their chats.
Funktioniert zuverlässig und schnell. Die schnelle Beantwortung der Fragen auf dem Handy macht es deutlich einfacher und flexibler.
Fast communication with customers.
Amazing I am so happy I added this app to my shop
Issue: 1. In product recommendation , keyword search is inefficient, fuzzy match not functioning properly as system want "Exact" match keyword. Store owner need to try different keyword multiple times to get correct item. 2. Does not support reply to specific msg. 3. Auto reply msg will marks as "read" , so owner will miss visitor msg.
I have had two conversations in the past two days that lasted over an hour where I had to re-explain myself several times. I had one desired outcome yesterday, and a different one today. Neither one were resolved. Each time they offered solutions that were not at all related to my questions. I am left feeling confused and super frustrated.
Hi, there! Thank you for taking the time to review Shopify Inbox. I can appreciate it can be a frustrating experience when you do not get a resolution right away. For some context, sometimes issue may require additional troubleshooting with escalated teams, which might take a little longer for an update to come through. We strive to respond asap however sometimes depending on the complexity of the issue or queue times – this may take longer. Should you wish to have this looked into further, please email us at [email protected]. Thank you for your patience and for taking the time to leave your feedback here. -Maz, Shopify Support
Inbox sends notifications to my phone and that allows me to rapidly respond to customer questions and requests.
Shopify Inbox has been a game-changer for managing customer interactions! It's intuitive, efficient, and really helps streamline communication. Highly recommend for any e-commerce business looking to improve customer service.
They walk you through set up step by step and make it so easy. I highly recommend.
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