Shopify Inbox
Connect with shoppers and drive sales with chat
Rating
4.7
feedback
5,081
chart
#336
All reviews
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Nov. 22, 2023
Makkelijk te beheren in de winkel. Klanten komen sneller in contact met winkel.
Nov. 22, 2023
Sencillo de utilizar y muy útil. Una forma sencilla de que contacten tus clientes y poder atenderles desde cualquier dispositivo.
Nov. 22, 2023
Nice app, integrates well with Shopify ( as one would expect ), quick install, free !, and easy to configure. It would be nice if there were more cusomisation options though - like assigning icon/ avatar to operator.
Nov. 27, 2023
I can respond to customer with this Inbox right the way. But I wonder if I can initiate chat or writing to customer with this Inbox?
Hi, there! Thanks for your review! You are correct, the conversation will display as a chat box. There is currently no option however, to initiate a chat with a customer manually. - Skye, Shopify Support
Nov. 21, 2023
I love how easy it is to communicate with customers on of offline. Great feature
Nov. 21, 2023
Love having this feature to communicate with customers and being able to share current discounts and sales
Nov. 21, 2023
It seems to be well maintained and updated, works reliably, nice to be able to collaborate with other employees to assist inquiring customers, only picky thing would be I wish we could customize the UI a little more like G-Mail Inbox, etc, and perhaps incorporate the AI capabilities for creating replies quicker, etc
Nov. 21, 2023
We like it... but there are a few things we would like to share. 1) We have 3 stores and it's VERY hard to switch between each chat. We have to log out of each store and then log into the 1 store we want to chat with. 2) When the conversation is done it would be great to have a "copy conversation" button. We have a database and we save all customer conversations. 3) We have 3 people who respond to messages.... it would be great when the conversation is closed an email goes out stating that so the other agents know it has been handled and no need to long in and respond.
Nov. 21, 2023
Hello, Thank you for the app. We have been using Shopify Inbox for the last 2 years for free and it is good app to communicate with customers. We recommend it. Best regards.
Nov. 21, 2023