Shopify Inbox

Shopify Inbox has been a game-changer for managing customer interactions! It's intuitive, efficient, and really helps streamline communication. Highly recommend for any e-commerce business looking to improve customer service.

Its amazing

They walk you through set up step by step and make it so easy. I highly recommend.

No funciona, es una app inutil!!!!

So far so good. It's been helpful to engage with customers that don't want to call our 1800 number or can't get through for other reasons. They can easily leave a message and come back it it when they're next on, or reply via the email that gets sent to them. Very handy to be able to offer products and upsells or discount codes to customers. highly recommended you use this FREE app to increase customer engagement for your brand.

Works really well. Not as full-featured perhaps, but does what it's supposed to (and it's free)!

We really like Shopify Inbox. It keeps all the correspondence neat and in one place and able to be referenced at any point.

Funciona bien. Recomendada.

Pros: I like the convenience of having chat on my website. I also like that it was easy to setup and I don't have to do anything to "maintain" it. I also like that when I miss a chat, the response is emailed to the customer. And I like the idea of having AI responses. Cons: The AI bot is annoying. It generates long, automated responses that are not accurate. I waste time deleting them to write my response. And then the bot doesn't learn from my responses to improve the next time around. That's disappointing. Wishes: I wish there was a way to identify shopping patterns and determine when someone was about to bounce out of the website and allow me to flag them before hand. I also wish there was a way that it could provide insights that would improve a customer's overall shopping experience to improve conversion. I wish there was a way I could categorize customers and message them accordingly (e.g. if someone says can I get added to a waitlist for something, I'd like to do that automatically). I wish there was a way that I could consolidate insights about the types of questions they were asking and context so I could make improvements to my site, product descriptions, etc.

traffic but no sales

It makes starting an online business so much easier! I absolutely love it ! 100/10 RECOMMENDED !!!!!!

Works

Utilizo SHOPIFY INBOX para relacionarme con los client@s de manera muy satisfactoria. Es una APP que funciona muy bien y es una opción muy bien valorada por nuestros clientes para hacernos preguntas o resolver dudas que puedan tener. APP de fácil gestión y muy personalizable a la imagen de la empresa. Recomendamos totalmente esta aplicación!!!

Good.