Shopify Inbox
Connect with shoppers and drive sales with chat
Rating
4.7
feedback
5,328
chart
#250
All reviews
Review RSS Feed
Sept. 14, 2022
This shopify inbox help us organize all the messages in location. Keep the good work on this and thank you.
Sept. 14, 2022
It is good. I wish it has SMS & WhatsApp capabilities. It would have helped us integrate our WhatsApp & SMS interactions with our customers. Hope to see WhatsApp & SMS integration soon.
Hi there, Redhorns. Thanks so much for taking the time to leave a review for Shopify Inbox! We appreciate your feedback here on setting up WhatsApp and SMS integrations in Inbox. We're always looking to make our products better, and if these integrations would add more value, then I'm happy to pass them along to the Product Team for consideration. It's feedback like yours that helps us continue to offer bigger and better products! I can't comment on when such integrations may exist, but you can rest assured that our team is aware of your feedback. Thanks again! -Imogen, Shopify Support
Sept. 13, 2022
Love this app for my business! Super efficient to maximize your customer service and to ensure you don't miss out on sales when customers have questions & can't find what their looking for.
Sept. 13, 2022
We have been using this app for a while and it is very useful. I never miss any customer. Thank you Shopify
Sept. 13, 2022
I fully believe I have had more sales since I've been able to answer customer questions on the spot. It's absolutely awesome that Shopify actually provides a FREE app to allow me to communicate with my customers. (The integration with Facebook messenger is also a plus)
Sept. 12, 2022
The app works really well and is super simple to set up. It's very nice that it sends notifications to your phone and computer. I was hesitant about adding a chat feature to our store, as I thought there would need to be someone manning it at all times of the day. However, you can set up available hours and if a message is received outside these hours, you can follow it up via email at a later time.
Sept. 10, 2022
We switched from another chat app and this one is far superior. It is integrated with orders and pulls up the customer history in the sidebar which is so helpful. I like the quick replies as well. Being able to reply on a mobile phone or laptop is also a plus.
Sept. 9, 2022
Recently installed this - So far so good! A great way to answer some FAQ's quickly and the app works well so we can rely promptly.
Sept. 9, 2022
No complaints. Are there apps that might do more tricks? Probably. But this thing just works on the basics, it integrates everything I need, and I really only have positive things to say. Something to be said about having something basic, good looking, and super reliable.
Sept. 8, 2022
Świetna, perfekcyjna i bardzo pomocna. Niejednokrotnie umożliwiła sprzedaż podczas rozmowy z klientem.
Sept. 8, 2022
Works seamlessly, easy to use and effortless to setup. Does the job perfectly and customers don't seem to have any issues using it. Great for building trust!
Sept. 7, 2022
Fit, exactly what I wanted. Can help me solve the communication channel with customers. It is recommended to use it to achieve point-to-point communication.
Sept. 7, 2022
I find "Shopify Inbox" an easy app to use. It's a great way for (potential) customers to get in touch and ask questions about your products or services.
Sept. 7, 2022
Funktioniert gut, man kann die Anfragen sofort bearbeiten, ohne am PC zu sein. Sehr praktisch, wenn man viel unterwegs ist.
Sept. 6, 2022
Notifications are timely and easy to address on my phone or the computer. The auto-answers option is awesome.
Sept. 5, 2022
The inbox really helps communications with customers. I'd like to have the app send an email to my inbox once I get a message.
Sept. 4, 2022
Works great.. we are happy.. also nice with the prewritten questions and answers. Made life a little bit easier for us.
Sept. 4, 2022
Great app giving details of cart value if any etc. Perfect when customers need a little extra live help to get them across the line.