Shopify Inbox
Connect with shoppers and drive sales with chat
Rating
4.7
feedback
5,038
chart
#334
All reviews
Review RSS Feed
Feb. 3, 2025
Loathe the automatic opt in on "Shopify Magic" AI responses; on-phone app always shows notifications when there are none. No positive feedback for this app.
Feb. 1, 2025
Sehr altbacken, wenige Einstellungsmöglichkeiten und Desktop nicht gleich mit Mobile Version!
Jan. 17, 2025
Very slow response!!
Using app
Over 1 year
Total reviews
1
Average rating
1.0
March 21, 2025
it's too difficult to change the notification device. it's going to a device i no longer have
Thank you for your review. We would like to help you access the mobile app if you are still having trouble with it - feel free to reach out to our team at [email protected] with more information. - Shopify Inbox team
Jan. 2, 2025
A lot of scammers are reaching out through this platform using the shopify inbox as a way to contact the owner of the store. They are offering to assist new stores with "consider implementing the necessary changes to enhance our store's performance and visibility". Here's a concise breakdown of what needs to be addressed: 1. Reactivate and configure the disabled feature to restore full functionality and ensure seamless indexing by search engines. 2. Implement advanced on-page SEO strategies, including metadata optimization and structured data integration, to enhance organic visibility. 3. Generate and submit an updated XML sitemap to Google Search Console, ensuring expedited crawling and indexing of your store’s pages. And other suspicious activities.
Dec. 31, 2024
can't get any users to be able to chat on this except for myself. poor interface.
Dec. 13, 2024
I do not recommend - We have been getting explicit videos for a week on this app, and there is no way to block people via IP or other means, or a way to prevent people from uploading files. This individual just uses fake emails and floods our inbox. Like usual, Shopify support is not helpful. Exploring other apps.
Dec. 5, 2024
The widget on the website crashes often and users are not able to use the widget.
Nov. 1, 2024
Shopify make you log out automatically after a while, for security reasons I assume, even if you use is continiously. BUT they don't let you know you've been logged out. No notification or email. So you just go on with your day thinking its just noone atm that wants to chat. Then after a few days you get angry emails from customer who doesn't get a respsonse in the chat. Because shopify logged you out. Perfect.
Oct. 30, 2024
Works well as a messaging service EXCEPT from the security of the app and zero protection from scammers and fake email use. Spammers can use fake emails to send messages and leave you endless spam and there is no way to stop them, leaving you sifting through spam to find your genuine customers. The app needs an email verification system or an IP blocking capability to make it more secure. Because of this huge flaw, I give it a 1 star review.
Oct. 17, 2024
There is no sound notification when a message arrives. Its bad
Thanks for taking the time to leave your feedback. We understand that this is frustrating as you should be able to receive notifications with sound for Inbox. Within Inbox settings you can check that your "Push notifications (desktop and mobile)" are enabled. On your mobile device, you also need to have the sound notifications enabled under your general phone settings. If you still are having trouble receiving sound notifications please reach out to us at [email protected] and we can assist further. Thanks! - Shopify Inbox Team
Sept. 4, 2024
I can't get the Chat bubble to disappear from my website home page. It hides the language preference icon and makes navigation difficult. I've asked for help several times and have been waiting for an answer for a week, but nothing happens. I'm really disappointed. This application is neither user-friendly nor logical.
Thanks for taking the time to share your feedback. This sounds like a bug that we would like to look into and help you fix for your shop. Please reach out to us at [email protected] and our developer team can help you with this issue. - Shopify Inbox Team
Aug. 27, 2024
There's no way to restrict notifications from reaching you at all hours! Even if you set the times the chat is "available" you still get a notification on the app every single time a customer messages no matter the time. This is a basic feature they should have.
Thanks for sharing your feedback, we understand that this would be frustrating and have shared it with our product team. Currently we do not have a way to restrict notifications during certain hours within our app. A solution for the time being could be to snooze notifications on your device during your unavailable hours. On iOS this is set under the "Focus" settings (i.e. you can silence the Inbox app specifically during certain hours). On Android this should be called "notification snoozing". Hope that helps! Feel free to reach out to us at [email protected] with any further questions. - Shopify Inbox Team
Aug. 19, 2024
Las respuestas rápidas o predeterminadas no funcionan correctamente, las notificaciones en mobile no funcionan como deberian
Thank you for taking the time to share your feedback! Please reach out to us at [email protected] with more details about the issues you are facing with quick replies and mobile notifications and we can help find a fix for your shop. - Shopify Inbox Team