Shopify Inbox
Connect with shoppers and drive sales with chat
Rating
4.7
feedback
6,266
chart
#364
All reviews
Rating Breakdown
Review RSS Feed
Aug. 27, 2024
There's no way to restrict notifications from reaching you at all hours! Even if you set the times the chat is "available" you still get a notification on the app every single time a customer messages no matter the time. This is a basic feature they should have.
Thanks for sharing your feedback, we understand that this would be frustrating and have shared it with our product team. Currently we do not have a way to restrict notifications during certain hours within our app. A solution for the time being could be to snooze notifications on your device during your unavailable hours. On iOS this is set under the "Focus" settings (i.e. you can silence the Inbox app specifically during certain hours). On Android this should be called "notification snoozing". Hope that helps! Feel free to reach out to us at inbox@shopify.com with any further questions. - Shopify Inbox Team
Aug. 19, 2024
Las respuestas rápidas o predeterminadas no funcionan correctamente, las notificaciones en mobile no funcionan como deberian
Thank you for taking the time to share your feedback! Please reach out to us at inbox@shopify.com with more details about the issues you are facing with quick replies and mobile notifications and we can help find a fix for your shop. - Shopify Inbox Team
July 17, 2024
Very bad customer service, trying to reach out since 1 day but showing errors.
June 6, 2024
Shopify has decided that we no longer need to see statistics of how our staff are doing in Shopify inbox and removed: 1. Average response time and mainly 2. Sales Why would you even think that we don't need to see performance of this sales channel? Shopify support was NOT able to solve this.
Hi there. Thank you for taking the time to leave your feedback, we truly appreciate it. As I can completely understand the impact of this change, I've gone ahead and shared your feedback with our developers. We are however, always working to improve platform and appreciate you sharing those points. - Blair, Shop Support
May 27, 2024
This may be a good app, I may be able to add that when I figure out how to use it. An app without detailed instructions is USELESS and I am shocked at the absolute lack of instruction for setup, bad navigation, and how customers are supposed to somehow just figure this out. This is true of my entire shopify experience but they are not alone, most providers today seem to think that developing a next gen solution should not include instructions on how to use it.
May 21, 2024
Deleting this app!! All you get from it is an outrageous amount of SPAM. I have had to block so many messages and especially on my social media accounts. I never had spam on there before. Seems like my traffic on my site has gone way down in the past few weeks also. I tested the Track my order question I added, and it doesn't work at all. I used my most recent order that has tracking and all I got was this message, Sorry, we couldn't find an order with the order number and email address you provided. Please check for typos and ensure the order number is from our online store. You can also message us for help. This app is Another BRILLIANT SHOPIFY BUILT APP. I really expect way more from team of so-called experts that I have been paying for more than a year now. All Your Apps SUCK!!!! They do more harm than good to your store.
Hi, there. Thank you for your feedback, and I'm sorry to hear about the issues you've been experiencing. I recommend blocking any spam conversations you receive through Shopify Inbox. You can do so by clicking the exclamation mark in the top right corner of your screen, or the 3 dots if you're using the mobile app. If you contact us through the Help Center (https://shopify.link/vRnL) we can investigate the error messages you've received on your store and answer any further questions you have. Thank you! - Greta, Shopify Support
May 21, 2024
Update: UNINSTALLING! APP is another Shopify POS APP! I get spammed from this app. Not sure if I’m going to delete it or not. Since I downloaded it even my social media started blowing up really bad with people claiming to be Shopify experts or pretending to be customers. Hey, do you ship worldwide blah blah blah. I’ve also noticed a major decrease in store traffic and it does not send to your email either. App seems to work but not like it says. If you want spam use this app. Tested the tracking and it don't work either even with an order that has tracking on it. Noting works but SPAM! Go to another app if you want a chat box!
May 10, 2024
I cannot delete conversation history. I cannot believe that. This is a really basic feature. Every message app has this except shopify. I have tried to contact developers several times but nothing happened. They don't care about privacy issues. I don't expect they will fix this soon.
Thank you for taking the time and sharing this review. We'd be happy to share your feedback with our Development team. However, it does take time for new features to be implemented. If Shopify moves forward with any changes to Shopify Inbox, then we'll be sure to announce them on the Shopify Changelog (https://shopify.link/N5vR). Cheers. -Elias, Shopify Support
April 19, 2024
I've been using this app since the beginning and then suddenly the chat bubble disappeared. I tried everything to fix it, I even reinstalled the app, but it didn't work. In addition to the app being rubbish (like most Shopify apps), now the same can definitely be said for Shopify support. The Get Support link just doesn't work (504 Gateway Time-out). It's sad to see the former e-commerce giant turn into a worthless platform that has clearly lost all strings. EDIT: I finally got support and the most shameless answer possible. Of course, they shifted the blame to another app with the excuse that some scripts were added on April 15th that are causing the problem. Of course, that is a plain LIE because Inbox ceased to function long before that date. Besides they don't know how to make apps and maintain them, now they have started to shamelessly LIE to users! Liars and hypocrites. As a platform they have become plain garbage and only useful to Plus users, but they make billions from us, regular users.
Feb. 13, 2024
Not very happy with it. There's always a "delay". By the time a customer's message comes through to me, and I try to respond, they have left the store. Yesterday a customer kept messaging wanting a product. I answered her 3 times, with the direct link!! She kept asking, as if she wasn't getting my reply!!! This happens CONSTANTLY! I'm so frustrated an annoyed with this app! I can respond to a customer, and they never see it!!! I KNOW it says it will go to their email, however at least 90% of the time they either never see the email, or have lost interest!
Hi there, Rene's Creations Boutique. Thank you for stopping by and sharing your experience. We're sorry to hear you haven't had an ideal time navigating the app. I understand there's been a delay between messages sent and received. I'd like our team to take a more detailed look into the issue and troubleshoot with you. If you'd like, you can contact our team via the Shopify Help Center: https://shopify.link/vRnL. -Victoria, Shopify Support.
Feb. 2, 2024
L'équipe technique n'est pas réactive quant au problème de forcer le client à donner ses informations personnelles avant de pouvoir accéder au chat.
Jan. 14, 2024
A very bad app beacause the messages are failed to be send regularly. The last time I tried to send the message to answer to the client 30 times but the message is still failed to send. I'd like to send you the screen shot about it.
Hey there! Thanks for taking the time to review Shopify Inbox. We understand that you have been experiencing some issues sending out responses to your customers. Please try sending the response on a different network or device. If you're still having issues, please reach out to us here: https://shopify.link/YWD7. We'd be happy to take a closer look at this issue to find a solution! -Mac, Shopify Support
Dec. 30, 2023
I have had two conversations in the past two days that lasted over an hour where I had to re-explain myself several times. I had one desired outcome yesterday, and a different one today. Neither one were resolved. Each time they offered solutions that were not at all related to my questions. I am left feeling confused and super frustrated.
Hi, there! Thank you for taking the time to review Shopify Inbox. I can appreciate it can be a frustrating experience when you do not get a resolution right away. For some context, sometimes issue may require additional troubleshooting with escalated teams, which might take a little longer for an update to come through. We strive to respond asap however sometimes depending on the complexity of the issue or queue times – this may take longer. Should you wish to have this looked into further, please email us at inbox@shopify.com. Thank you for your patience and for taking the time to leave your feedback here. -Maz, Shopify Support
Oct. 30, 2023
not working for out company, app won't let you exit on mobile or go back to the main page with the insane questions