Shopify Inbox

Thanks for the detailed feedback on the recent Inbox update. Changes like this are exactly what our team needs to hear, so we've shared your notes on customization, lead capture, and conversion with them. If you'd like help getting the current setup to fit your workflow, our team at help.shopify.com/support can walk you through the options available today. We appreciate you taking the time to write this.

Hi there and thank you for taking the time to review this app. If you have any specific concerns you'd like to share with us, please do feel free to reach out to our Retail support team via help.shopify.com, at any time. We can address those issues and troubleshoot as needed.

Thanks for the detail. A chat that errors on click, plus one store you can't open at all while colleagues can, usually points to something account- or permission-specific. Two things that help: ask your store owner to confirm your staff permissions on the affected store (since teammates still have access), and reach our support team directly at help.shopify.com/support to look into the errors on your account. Trying a different browser or incognito can also rule out a cached session.

Hi there and thank you for taking the time to review this app. If you have any specific concerns you'd like to share with us, please do feel free to reach out to our Retail support team via help.shopify.com, at any time. We can address those issues and troubleshoot as needed.

Hi there and thank you for taking the time to review this app. If you have any specific concerns you'd like to share with us, please do feel free to reach out to our Retail support team via help.shopify.com, at any time. We can address those issues and troubleshoot as needed.

Thanks for the clear report, and you're right that closing the chat should be just as easy on mobile as it is on desktop. Other merchants have flagged this too, and a missing close control on phones is often tied to the widget size or a theme conflict on the storefront. Our team can look at your specific store and help make it dismissible at help.shopify.com/support, and we'll pass the mobile close-button gap to the Inbox team.

Merci pour votre retour. « Trop verrouillé » peut signifier plusieurs choses, et nous aimerions comprendre ce qui vous bloque précisément (personnalisation du widget, réglages, autorisations). Si vous pouvez nous en dire plus via help.shopify.com/support, nous pourrons mieux vous aider et transmettre vos remarques à l'équipe Inbox. Merci d'avoir pris le temps de partager votre expérience.

Thanks for the detailed breakdown. The suggested replies re-enabling after you turn them off has been reported by others, and support can investigate why the toggle isn't holding on your account, along with the sender email you can't change on Plus, at help.shopify.com/support. The live chat behaving like email and not showing the visitor's page or location are clear gaps, and we'll pass them to the Inbox team. Appreciate you laying this all out.

Thanks for the detailed feedback. You're right that Shopify Inbox doesn't currently support attaching files like PDFs or Word docs directly within a reply, and that the workaround today is sharing a link to a file uploaded in your admin. That's a fair gap to raise, and a clear use case, so we'll pass it on to the team that builds Inbox. We appreciate you taking the time to explain exactly where this falls short for how you work.

Thanks for sticking with this, and going back and forth without a resolution isn't the experience we want. Login trouble on the app is most often cleared by updating it to the latest version, reinstalling, and resetting your password, since 2-step verification can also block sign-in if a code isn't coming through. If you already have a support case open, replying on that same thread with your device type and the exact error message will help us pick it back up and get you logged in.

Thanks for the feedback. Reporting on conversations and response times is a fair thing to want from Inbox, and we'll pass this along to the team as a feature request. If there are particular metrics you'd find most useful, sharing them at help.shopify.com/support helps us route the feedback to the right place. We appreciate you flagging it.

Thanks for raising this, spending 30 minutes a day clearing bot and spam messages is a real cost. You're not alone in wanting stronger spam controls in Inbox, it's come up from other merchants too. Support can walk you through the conversation and spam-management options available today at help.shopify.com/support, and we'll pass your point about needing proper spam filtering to the Inbox team so it's on their radar.