Shopify Inbox
Connect with shoppers and drive sales with chat
Rating
4.7
feedback
5,328
chart
#260
All reviews
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May 10, 2022
Funktioniert alles gut, bin sehr zufrieden. Einfache Handhabung, schneller Kundenkontakt. Man kann schnell helfen, eingreifen oder Bilder senden. Vielen Dank
Oct. 8, 2024
Do what it should do for free, after a week-end 5 chat opened, a sale that won't happend without it, occured. Good job. Even If I will probably move for something with more features it's the best app to start open chat on your store.
Using app
Over 2 years
Total reviews
7
Average rating
4.4
May 9, 2022
太好了提供一些关于您使用此应用时喜欢或不喜欢的内容的详细信息。您的评论可帮助其他商家决定是否使用此应用。提供一些关于您使用此应用时喜欢或不喜欢的内容的详细信息。您的评论可帮助其他商家决定是否使用此应用。提供一些关于您使用此应用时喜欢或不喜欢的内容的详细信息。您的评论可帮助其他商家决定是否使用此应用。提供一些关于您使用此应用时喜欢或不喜欢的内容的详细信息。您的评论可帮助其他商家决定是否使用此应用。提供一些关于您使用此应用时喜欢或不喜欢的内容的详细信息。您的评论可帮助其他商家决定是否使用此应用。
May 7, 2022
Helps conversions with immediate access to a customer in a lower part of the funnel. The rest is really upto you on a) how quickly you are able to respond (digital watch notifications help!) and b) if you are able to positively resolve the request
May 7, 2022
I like that I can see what the customer has in their cart when I chat with them, so I can personalize the conversation further.
May 7, 2022
Shopify inbox ermöglicht es mir auch auf dem Handy von unterwegs meinen Kunden schnell zu antworten. Das ist super und erhöht den support
Using app
10 months
Total reviews
1
Average rating
5.0
Sept. 1, 2022
We use this and merge it with facebook and this is the hub for customer queries for us. Love it, and use it everyday. The only negatives are the timings on the automated messages as they seem to go out at random times, even though we have it set.
May 5, 2022
I have been using this app for one month. It collects all social communication in one place. Gives you a notification on the spot.
May 4, 2022
I really enjoy getting to respond to IG messages on here. helps to make sure everyone has a timely response no matter what platform the message is from
May 4, 2022
This app is working very well, i was afraid 1st when reading the comments and then i tried and nothing is wrong with the app, it works perfectly. Thanks.
May 4, 2022
Clean and easy to use, straightforward and works well. Setup is easy, configuration is easy and use is easy.
April 21, 2024
Per me è bello questo app. Ottimo, facile da gestire Nulla da aggingere............................................
May 1, 2022
Great! Game Changer! I love this tool. I tried many others before and this one is better than the other ones on the market
May 1, 2022
Really handy app for keeping track of customer correspondence. Would love to be able to filter by message source (e.g. Shopify direct, Instagram), otherwise this has everything I need!
Hi there, Charlie and Fox. Thanks for leaving a review for Shopify Inbox! We're so happy to hear that the app has been good to you! We agree that having a filtering feature so you can address messages from particular sources would be nice to have. I'm happy to say that I've passed this feedback along to our Product Team for their consideration. Though I cannot comment on any timelines, you can feel confident knowing that our Team sees the value of such a feature. Thanks again for your review! -Imogen, Shopify Support
April 30, 2022
Está muy buena por el momento ni una queja, tenemos apenas 3 días usándola, pero excelente gestión del chat.
April 28, 2022
Easy install and very easy to use, has been really useful for helping customers, upselling, and getting feedback on our site
April 28, 2022
Very easy to use. Convenient for the seller and customer. Would definitely recommend to other sellers
April 28, 2022
Since I added the inbox app to my website I have been really impressed with how easy it is to respond to and manage customer enquiries. I would say 90% of enquiries through the inbox app convert to sales as its allows me to quickly respond to a potential customers query from my phone while Im away from my computer. Whats not to love and its free !!!
April 27, 2022
My only barrier is trying to chat instantly. I noted a message days after the fact. Don't want to frustrate customers a text alert would be great way to keep you updated. It would allow you to click and respond on the app.
Hi there, Soaps By Us! Thanks so much for taking the time to leave a review for us, and for Inbox. Chatting instantly can be a challenge sometimes, especially when you're trying to make sure both you and customer are available. Thankfully, when using a mobile device, and even on desktop, you can enable push notifications so you can be alerted whenever a customer chats in via Inbox. So instead of a text alert, you get a little push notification! You can look into how to set up these notifications at this link here: https://bit.ly/3GrH4mc. -Imogen, Shopify Support