Shopify Inbox
Connect with shoppers and drive sales with chat
Rating
4.7
feedback
5,324
chart
#260
All reviews
Review RSS Feed
March 15, 2022
It works perfectly for our store. I definitely recommend it. Easy to install and use it can help you communicate with your customers.
March 14, 2022
I love it because I can do it with my mobile phone and have it on my desktop. Saved five sales the first day.
March 13, 2022
It seems to be a really good way to engage with customers and I love the fact that if you miss their question, you can actually email an answer to them.
March 9, 2022
Just recently started using the chat feature, I like how its fast and efficient way to connect with customers whereas they were sending us emails. Easier to communicate via a real time chat.
March 8, 2022
Being able to respond immediately to a customers questions ensures that we capture the sales and makes the customers feel confident in shopping with us
March 8, 2022
Shopify Inbox gives me flexibility in replying to my customers' queries. The quick reply and FAQS features are invaluable for my brand which operates worldwide. One thing they can improve maybe is how is the UX/UI, I mean how replies appear to customers in their emails. Stringing the whole conversation in every reply looks overwhelming.
Thank you for taking the time to leave a review. I can absolutely understand how not having a string of messages in the customer emails could improve a user's experience. I'll be sure to pass that on as a feature request to our developers for consideration with any possible updates. Thank you! - Brie, Shopify Support
March 6, 2022
COOOLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLCOOOOLLLLLLLLLLLLLL
March 5, 2022
Help us to communicate with my customers. It's better if I can view the pictures of my products when my customer contacts us.
March 4, 2022
It is a great app. I was looking for an app where clients can connect with me without leaving the page. Not only does it allows that in real time, not only is it free but it allows we to provide them important FAQ for shipping and return policy that they ask me all day since no one ever reads anything. Best of all, it is free.
March 4, 2022
I used the app and instantly I was able to engage with the customers who were visiting our channel. Thanks to that, losing no leads.
Oct. 8, 2024
The app has come a long way. Search is new which is good. Just the labels or tags would be great. We might be far away but an integration into WhatsApp would be revolutionary. AI is going good
Thank you for taking the time and sharing these suggestions! We understand that having group/team chats, color labels, and more appearance customizations is important to you, and we'd be happy to pass your suggestions along to our development team. Cheers! -Elias, Shopify Support
Oct. 13, 2022
Customers can contact us if they have questions about the different keratin treatments that we offer.
March 1, 2022
This app is useful, easy to use, I use it in my store and I recommend using it. To the dev: I would suggest making an improvement on the contact, where we have the user name and bellow we have messaged you from [Page title], currently, it shows only the page title and it's not enough, would be good if we add some unique information like SKU or the link to the page, a lot of users contact me and asking me a question about the product without saying the product name.
Thank you for taking the time to share this review and recommending our app! We appreciate the detailed feedback, regarding capturing unique product information to help merchants identify the products that customers are inquiring about, and we'd be more than happy to pass this suggestion along to our development team. Cheers! -Elias, Shopify Support
March 1, 2022
Very Good, works great . I will use it again . easy to chat . enjoy the app. thatk you very much. //
March 2, 2022
This app is fantastic. We're able to help clients wherever we are from a phone/ipad/laptop without any issues -- additionally it's helped close a ton of sales and maintained our reputation for fast client support. Great features throughout and easy to setup and customize. It would be amazing if there was a search component so I could find a conversation containing a particular word, order number, date, or name. I find myself needing to go back regularly to capture details and it's a lot to manually go through. Great job on this app overall, it's critical to our everyday business!
We're delighted to hear that our app is helping you with your business! We appreciate the feedback and we can see how having a search component can help increase the efficiency for managing your business, and we'd be happy to pass these suggestions along to our development team. Thank you for taking the time to share this amazing review! -Elias, Shopify Support
March 1, 2022
great for me /no problem it does the job and seems to be usefull, have to use it a little longer :)
Feb. 28, 2022
I really love this app. I have gotten more customers because people can chat with me directly and with the automated messages, they can get responses quick. It's so helpful! I highly recommend!
Feb. 28, 2022
Works very well. It the only messenger app I use now and its free so Its saves me money as well.....
Feb. 27, 2022
Great way to track customer comms and manage individual queries. Easy to assign staff and ensure all contact is maintained in a timely and efficient manner.
Feb. 26, 2022
Transformed our ability to quickly react to customer enquiries and being able to extend support. Has had a definate positive impact on being able to turn an enquiry into a definate sale.