Shopify Inbox

Hello Science Supplements - The Equine Nutrition Specialists, thank you for the review and feedback. We understand how important the hours of availability feature is for transparency with customers. While it is possible for iOS users to set up Chat Hours Availability for Shopify Ping, we are hoping to have this feature available to Android users in the coming months. As always, keep Shopify Ping app up to date for all of the latest releases and bug fixes. If you ever need any help with Shopify Ping or Apple Business Chat or Shopify Chat, get in touch with our fabulous customer service team at [email protected] All the best to your future success! Kind regards, Ruby C. Senior Support Specialist - Ping

Hi Wayanad Green Fresh, thank you for the 5 star review! I'm so glad to hear that you found installation and using the app easy! We always recommend that users should install Shopify Ping app on a mobile device in addition to using our desktop version of Ping (shopifyping.com) - that way notification won't be missed! If you ever need any help, have questions or feedback, feel free to reach out to our team via the support link in the app, or directly at [email protected]. Thanks again, Ruby C. Senior Support Specialist - Ping

Hi Distinctive Gem Inc., thanks so much for leaving a review and feedback! Glad things have been good so far! We heard that there can be confusion setting up Facebook Messenger to work with Ping. Our developers have taken feedback and are currently working on making the Facebook Messenger integration with Ping smoother process. Although I don't have a specific release date, you can keep an eye out for this update to happen in Spring 2021. As always, please do reach out to our team if you have any questions or additional feedback. Our team can be reached at [email protected]. Kind Regards, Ruby C. Senior Support Specialist - Ping

Hello EGOECO! Thank you for the five star review! So glad you found the app was easy to install and use with Shopify Ping. Shopify Chat conversations can be managed through Shopify Ping app on iOS, Android or Web (http://shopifyping.com/). If you have any other feedback or questions, please reach out to our team: [email protected]. Thanks again! Ruby C. Senior Support Specialist - Ping

Hi Island Slumber, thanks for submitting a review and your feedback. It's super exciting to hear that you found the app easy to install and set up! If you ever have any questions or additional feedback, please do reach out to our team at [email protected]. Thanks again, Ruby C. Senior Support Specialist - Ping

Hello URbrand, Thanks for installing Shopify Chat. And so glad to hear that you would recommend it to other Merchants. We are always working on improving Shopify Chat. If you have any other feedback or questions, please do get in touch with our team at [email protected]. Thanks again! Ruby C. Senior Support Specialist - Ping

Hello Cintalia, thank you very much for 5 stars! I'm so pleased you are experiencing Shopify's amazing support network. We are here 24/7 to help with any questions or issues that may arise. Our team for Shopify Ping and Shopify Chat can be contacted anytime directly at [email protected] or via the support section of the app. Wishing you great success! Warm regards, Veronica N. Senior Support Specialist - Ping

Hello All'Ortolano, thank you very much for your review! We really appreciate you taking the time to leave 5 stars. If you ever have any question regarding Shopify Chat or Shopify Ping, please get in touch with us directly at [email protected] Wishing you lots of sales! Warm regards, Veronica N. Senior Support Specialist - Ping

Hello ActivKare, thank you very much for your 5 star review and feedback! Are you using Shopify Ping on desktop yet? It is now available at shopifyping.com as an option for responding to chats instead of your phone device. At this time there is not a feature that will notify you of customers who have not ordered in awhile or when there is an abandoned checkout. There is however an abandoned checkout feature built into Shopify, so definitely take advantage of that! For repeat customer insights, you can look into your analytics in Shopify, or download an app if you need something automated. Feel free to reach out to our team if you have any Shopify Chat or Shopify Ping related questions, [email protected]. Hope that helps! Get in touch if you need anything else. Warm regards, Veronica N. Senior Support Specialist - Ping

Hello Tumbled Earth, thank you very much for your review and feedback! I am so pleased you also listen to the Shopify podcast, well done! We have also just launched Shopify Ping for desktop, if you don't know yet. Go to https://shopifyping.com and login with your Shopify credentials, then enjoy the ease of use of replying to your customers from a desktop or laptop. If you ever have any questions, concerns or more feedback, contact us directly at [email protected] Best regards, Veronica N. Senior Support Specialist - Ping

Hello TruestYou, thank you very much for your feedback and review! You are correct, we will be releasing more features soon to help with running your store. If you have any questions, don't hesitate to contact us directly at [email protected]. Best regards, Veronica N. Senior Support Specialist - Ping

Hello Be Kinder Coffee, thank you for your great 5 star review! We really appreciate you trying Shopify Chat and installing Shopify Ping on your phone. Both will always be free to use and we hope real time conversations with your customers leads to more sales! Warmest regards, Veronica N. Ping Support

Hello Bon-pharma, thank you very much for your 5 star review and feedback! We are working on fixing the issue with Arabic translations, as we have seen some instances of that not working the best. Thank you for mentioning it! Hoping Shopify Chat leads to more sales for you, and thank you again for installing the app. Warmest regards, Veronica N. Ping Support

Hello EPHORYS, thank you so much for 5 stars! We are thrilled you are finding the app is helpful for communicating with your buyers. Hoping this leads to more conversions and success for you. All the best, Veronica N. Ping Support

Update: We are happy to report that the Android version of Ping is coming very soon, so Android users can take advantage of Shopify Chat. You can sign up to be notified when it's available: https://www.shopify.com/ping. Just enter your email address and click "Join Waitlist".

Hello Lancaster Cast Iron, Thank you for your review, we appreciate your feedback. We wanted to let you know that now customers will see a red notification on the chat button letting them know that you have responded to their message if they have closed the chat window. All the best, Ellen